39 Replies Latest reply: Aug 21, 2011 9:49 AM by Frustrated in AZ RSS

    User not activated - MAC - library book help

    lushciao

      I can't find the answer on these forums.  My ADE is recognizing my nook.  I could transfer borrowed library books to my nook in ADE.  I could see the book in my documents on my nook.  However, when I try to open the file it says "user not activated".  I know that my nook is activated and I know that ADE is authorized so someone PLEASE tell me what I am doing wrong before I commit myself into a mental institution.  I'm seriously contemplating returning this stupid thing.

        • 1. Re: User not activated - MAC - library book help
          SGinese

          I've found out through trial and error how to re-authorize the nook on my mac.

           

          1) One thing I noticed is that you have to have the nook plugged into the computer before you launch Adobe Digital Editions.  If you do it the other way around, I've found that it doesn't work.

           

          2) If you keep getting the 'user not activated' message, you need to re-authorize your nook.  So, assuming you have authorized your computer with editions (if not, CMD+SHIFT+D to deauthorize, then just reauthorize via the library menu in editions - you need to do this first), you need to remove some files from your nook in order to re-authorize it.

           

          3) When you plug in your nook, open the 'nook' drive that shows up on your desktop.  Delete the 'Digital Editions' folder from the 'nook' drive.

          4) Next, you will need to delete the hidden files that you can't see.  In your Applications folder, there is a folder called 'Utilities.' Open 'Terminal.'

          5) At the prompt, type 'cd /Volumes/nook' without the quotes and press return.

          6) If you type 'ls -al' and press return, you should see all of the files in the nook folder.  You should see a folder called '.adobe-digital-editions.'  (Yes, it starts with a dot and that's why you can't see it in finder.

          7) To delete the folder, type 'rm -fr .adobe-digital-editions' and press return.  Again, without the quotes.

          8) Now, type 'exit' and hit return.

          9) Relaunch Adobe Digital Editions and you should now be prompted to authorize your nook, which in turn should resolve the user activation error.

          10) Drag and drop a book to your nook.  All should work now.

           

          Hope this helps.

          • 2. Re: User not activated - MAC - library book help
            beckeann

            will this work for me as i just have a regular PC?

            same problems...

            Thanks

            • 3. Re: User not activated - MAC - library book help
              Amy Boardman Hunt

              Finally! An answer that worked! Thank you, SGinese, whoever you are! I don't know if you're a man or a woman or some kind of goat/reindeer hybrid, but I love you!

               

              I have to ask, though: how on earth would a mere mortal have figured this out on his/her own? I spent hours on the phone with B&N, had a couple of chats with Adobe, and not one person had this solution. It seems a bit much to expect a regular Joe to know the inner workings of a computer to this extent.

               

              Anyway, thank you, thank you, thank you! I was on the verge of returning my xmas gift until you came along.

              • 4. Re: User not activated - MAC - library book help
                beckeann Community Member

                im with amy..thank you. i was ready to take mine back as well.  i love my droid forum,thats why i found this one.thanks so so much.

                • 5. Re: User not activated - MAC - library book help
                  apikus17

                  I followed the instructions to delete the hidden file, but if I eject the Nook and then plug it back in, that hidden file is back where it was. Is this correct? I'm thinking it's not since I still can't get my library books to get on my nook.

                   

                  Any thoughts?

                  • 6. Re: User not activated - MAC - library book help
                    beckeann Community Member

                    make sure you are deleting both adobe digital editions .i wasnt the first time. and go into your windiws program and delete the folder there. mine is in my documents. i was so frustrated but i got it now. keep with it. it took me several attempts. good luck...

                    • 7. Re: User not activated - MAC - library book help
                      terrier0321

                      Thank you..thank you!!! Got it working now!!!

                      • 8. Re: User not activated - MAC - library book help
                        Shellybean1967

                        Thank you so much!  I have been trying for 2 days, including many hours on hold with B&N and Adobe (who refused to help other than to tell me to read the forum). I have uninstalled and reinstalled many times and it kept skipping the Nook activation piece.  I followed your directions and it worked, but I did have to eject and reconnect the Nook - ADE didn't recognize on the initial attempt.  I really appreciate it!  You have totally saved my ereader experience!

                        • 9. Re: User not activated - MAC - library book help
                          SGinese Community Member

                          Hi, I'm glad this worked for everyone.

                           

                          I'm a guy, but this is my wife's account.  I purchased the nook for her for Christmas and spend more time than I would have liked researching the forums for answers.

                           

                          I have a little bit of a background with Unix from college, which is how I know the commands to type on a Mac.

                           

                          Pretty pathetic that someone would need this background in order to effectively set up their nook.

                           

                          Anyway, glad I could help.  I usually just troll around for answers on the internet, but because it took me SOOOO long to get this right and I couldn't find a real answer anywhere, I posted the solution.

                          • 10. Re: User not activated - MAC - library book help
                            lotsofthanks

                            I read your response yesterday, but I was afraid to be playing with the codes of my computer.  I was worried that it was a sick trick or that I would kill my Mac or the new nook.  However, after hours of searching and my husband waiting on the phone for hours for help, I decided to give it a try.  IT WORKED!  Your instructions should come with the nook!  You have saved my sanity.  My husband went so far as to joke that you may have saved our marriage.  Thank you!

                            • 11. Re: User not activated - MAC - library book help
                              rayml

                              You are my new hero.  I was soo frustrated after just bringing this thing home!

                              • 12. Re: User not activated - MAC - library book help
                                Walk64

                                I am so grateful that I stumbled across this forum and this thread.  I was experiencing the same problem and was very frustrated and confused.  The steps to fix the problem, tweaked for PC "language", worked perfectly.  Thank you so much for taking the time to write about this problem and the solution.

                                • 13. Re: User not activated - MAC - library book help
                                  lilimarie333

                                  I followed your mac steps exactly, and was able to re-activate my nook on ADE - thank you!

                                   

                                  However, now I am receiving the fun error message when I try to drag and drop my library books to my nook in ADE "No Permission to copy document here" Anyone else run into that with a mac?

                                  • 14. Re: User not activated - MAC - library book help
                                    aion2626

                                    I tried following your instructions, but when I typed 'cd/volumes/nook' without the quotes, I received the response '-bash: cd/volumes/nook: No such file or directory'.   I tried several times (and yes, made sure my nook was plugged in when I typed this), to no avail.  Any suggestions?   I've spent the last few hours trying to solve this horribly frustrating problem.

                                    • 15. Re: User not activated - MAC - library book help
                                      SteveInLosGatos

                                      I found the same answer elsewhere and tried for hours with no luck. I did a factory reset of my NC at least 3 times, deleted the ".adobe.digital..." folders and files each time, deactivated both my Macs, uninstalled and reinstalled ADE twice, and sacrificed a goat.  I even used App Delete on my Mac(s) to make sure I deleted the hidden ADE files when I deleted ADE. Yet, I got the unable to copy errors.

                                       

                                      Interestingly, I was abe to use Adobe's sample eBook Library and to download Alice in Wonderland and Sherlock Holmes.  Alice worked perfectly, transfering to my Nook Color and reading just fine. Sherlock Holmes; however, read perfectly in ADE but would not transfer to the NC.  I got the no copy permission error. And I was unable to read any of the three library books from my local branch I had checked out and added to ADE.

                                       

                                      Any suggestions or are some books just not movable to some eReaders and not others?  Or is the state of eBook DRM such that it only works if you release the mouse button when the military time (including seconds) is a prime value?

                                       

                                      I gave up, BTW, and returned my NC to Best Buy.  Now I'm awaiting their next shipment and will try again with new (again) NC.

                                      • 16. Re: User not activated - MAC - library book help
                                        Christina Jameson

                                        After opening Terminal on the Mac and following the instructions (meaning that both characters and spaces must be followed exactly), I encountered the same problem with an ebook I'd borrowed from my local library. What I finally figured out is that when I de-authorized my computer, I lost the record of having borrowed the ebook at all. Had I checked to open up the ebook within Adobe Digital Editions, I think I would have realized my problem sooner. Unfortunately, I couldn't re-borrow that ebook, but I did borrow another ebook, and the download of the second ebook, putting it into Adobe Digital Editions, and the transfer of the ebook to the Nook all worked fine.

                                        • 17. Re: User not activated - MAC - library book help
                                          Shellybean1967 Community Member

                                          You do have to follow the directions exactly. I discovered that there are spaces involved that I missed the first time.

                                           

                                           

                                          Sent from my iPhone

                                          • 18. Re: User not activated - MAC - library book help
                                            SteveInLosGatos Community Member

                                            I bought a replacement NC last night and successfully got ADE and library books working.  I was able to checkout and transfer and read there books on both my Mac and my NC.  I was also able to return the books use ADE.

                                             

                                            In preparation, I deleted ADE from my work and home computers using App Delete (which hunts down and deletes system extensions and other hidden files on the Mac better then simply dragging the application into the trash).  The very FIRST thing I did after registering the new NC with B&N, was authorize it with ADE (after authorizing my ONE home computer with ADE).  Works like it should.  I then put my MicroSD card in and downloaded content I had from my previous NC.

                                             

                                            I would also add that the B&N expert from whom I bought the NC said, "Borrowing library books is not really completed yet..."

                                            • 19. Re: User not activated - MAC - library book help
                                              Barb Freeborn

                                              When I open terminal and type in the very first prompt-- cd/Volumes/nook the response is "no such file or directory" what's going on? and from there on, if I keep on going no .adobe-digital-editions shows up on the list. BUT my nook still says the user is not activated when I try to read! I'm getting so frustrated! It's like I'm the only person having this problem and I have no idea how to solve it! Any help would be great!

                                              • 20. Re: User not activated - MAC - library book help
                                                SGinese Community Member

                                                When you type the commands into the terminal app, please make sure to type the commands exactly.

                                                 

                                                The command is 'cd /Volumes/nook' (without the quotes).  If you just type 'cd /Volumes' and then hit TAB a couple of times, it will display to you all of the possible volume names on the computer.  This will let you know if your nook is actually connected to the computer correctly.  You might see things like 'Macintosh HD' as well, but you should hopefully also see 'nook' as a volume name.

                                                 

                                                You need a space after 'cd' and you need a forward slash before the V and the V has to be a capital letter.

                                                 

                                                You're literally writing in Unix commands 'Change Directory to the nook volume.'  In Unix, the capital letter is important, as is the forward slash.  So, in Unix, you can have a file or folder called 'volumes' right next to 'Volumes' and they are treated like two totally different things.  The correct one for the purposes of this example is '/Volumes'

                                                 

                                                For anyone who is interested, if you think of the directories as a hierarchy, if you put a slash, it tells the machine to look for the directory at the top of the hierarchy, but if you don't put the slash, it tells the machine to look in the current directly.  By default, when you open terminal, it puts you in your home directory, so if you type cd Volumes/nook (assuming it existed, but it doesn't) the machine would be looking in a folder called /Users/<yourusername>/Volumes/nook.  But you need to be looking in /Volumes/nook.  So, if you think of it like a filing system, it would look like this.

                                                 

                                                / (the highest level of the hierarchy - the whole filing cabinet)

                                                /Users (the first drawer of the filing cabinet)

                                                /Users/<yourusername>  (this is where you are by default when you log into terminal - a folder in the first drawer of the filing cabinet)

                                                /Users/<yourusername>/Volumes/nook (where you are looking if you forget the slash - this doesn't exist, so when you look for the folder, you get nothing)

                                                /Volumes/nook (where your nook device is located when it's plugged in - it's the second drawer in the filing cabinet)

                                                 

                                                Might be a little confusing, but for anyone interested...

                                                • 21. Re: User not activated - MAC - library book help
                                                  Dooginschnauzen

                                                  I don't know how in the world you figured this out, but it worked for me (after numerous failed attempts at resolution).

                                                   

                                                  However, why was this necessary to begin with?  I thought I had done everything right the first time, both my MacBook and Nook had been authorized.  But, until following your procedure, I kept getting the "User not activated" error on my Nook.

                                                   

                                                  Based on some other forum posts, I decided to make sure my Adobe ID email address matched the email address I used at the public library, so I changed my Adobe ID email address.  Could this have caused the problem in the first place?

                                                   

                                                  It would be good to know why this was necessary to help other Nook users who may encounter the same error.

                                                   

                                                  Thanks again.

                                                   

                                                  Doug

                                                  • 22. Re: User not activated - MAC - library book help
                                                    Dooginschnauzen Community Member

                                                    Try just double clicking on the file downloaded from the library (mine has an ".acsm" extension), and Digital Editions should just open it up.  At least that is what finally worked for me.  Dragging and dropping did not work for me either.

                                                    • 23. Re: User not activated - MAC - library book help
                                                      rmc56

                                                      While I am encouraged to see this solution is working for a lot of people, it does not seem to be working for me.  No matter what order I authorize, activate or register my nook and ADE I still get "user not activated.  I also notice the book in my nook says "unknown author" and when I click on it I get the "user not activated" message.  Maybe the first time (i am having trouble remembering) I used the nook it ask me to activate it, but I do not seem to have gotten that again.  I can authorize my computer with ADE and I can register my nook with B & N and that is it, I never get an activation question.  I have uninstalled and reinstalled ADE both before and after registering my nook.....nothing changes ADE works fine but I cannot get the book into the nook.

                                                       

                                                      Perhaps this means my nook is defective?  What do you think,.....any suggestion would be appreciated.

                                                      • 24. Re: User not activated - MAC - library book help
                                                        Dooginschnauzen Community Member

                                                        Make sure you are re-authorizIng your Nook with the Digital Editions (DE)software.

                                                         

                                                        On a Mac at least, this requires removing the hidden directory and files per the original solution post. If you do not see any window for authorizing your Nook within DE after jumping thru all the hoops, then your Nook is not getting re-authorized by DE.  It is my under standing this is necessary.

                                                         

                                                        Hope that helps.

                                                        • 25. Re: User not activated - MAC - library book help
                                                          lilimarie333 Community Member

                                                          After I deleted the hidden files and re-authorized my ADE and Nook, I had to return the books to the library and re-check them out and then everything worked fine - hope this helps!

                                                          • 26. Re: User not activated - MAC - library book help
                                                            rmc56 Community Member

                                                            Thanks, I'll try it.

                                                             

                                                             

                                                             

                                                            After I deleted the hidden files and re-authorized my ADE and Nook, I had

                                                            to return the books to the library and re-check them out and then

                                                            everything worked fine - hope this helps!

                                                            >

                                                            • 27. Re: User not activated - MAC - library book help
                                                              rmc56 Community Member

                                                              Thanks for the suggestion, I'll try it.

                                                               

                                                              Make sure you are re-authorizIng your Nook with the Digital Editions

                                                              (DE)software.

                                                               

                                                              On a Mac at least, this requires removing the hidden directory and files

                                                              per the original solution post. If you do not see any window for

                                                              authorizing your Nook within DE after jumping thru all the hoops, then

                                                              your Nook is not getting re-authorized by DE.  It is my under standing

                                                              this is necessary.

                                                               

                                                              Hope that helps.

                                                              >

                                                              • 28. Re: User not activated - MAC - library book help
                                                                Amy Boardman Hunt Community Member

                                                                Oh, SGinese, I hope you can help again. If you can't, no worries. But I've been reading happily since your remed a month or so ago, but now, all of a sudden, ADE won't let me transfer books to my nook. No error message or anything. It just has a little red "x" when i try to drag & drop it into my nook.

                                                                 

                                                                I dread calling BN customer service, which aged and frustrated me. But if you don't have a solution, I'll give them a ring. Ugh.

                                                                • 29. Re: User not activated - MAC - library book help
                                                                  rmc56 Community Member

                                                                  Hello, I sorry you are having trouble with your nook.  I have as well, but

                                                                  you clicked on the wrong message, I am not SGinese although I did read

                                                                  some of his/her comments.

                                                                   

                                                                  Good Luck

                                                                   

                                                                  Richard Clemens

                                                                   

                                                                   

                                                                  Oh, SGinese, I hope you can help again. If you can't, no worries. But I've

                                                                  been reading happily since your remed a month or so ago, but now, all of a

                                                                  sudden, ADE won't let me transfer books to my nook. No error message or

                                                                  anything. It just has a little red "x" when i try to drag & drop it into

                                                                  my nook.

                                                                   

                                                                  I dread calling BN customer service, which aged and frustrated me. But if

                                                                  you don't have a solution, I'll give them a ring. Ugh.

                                                                  >

                                                                  • 30. Re: User not activated - MAC - library book help
                                                                    TexMex-GDL

                                                                    SGinese....thanks for your help.  Why is the Digital Editions program so user UNfriendly?  I got absolutely no help from Nook support or Adobe support, but you gave a very clear solution to the same problem that many people apparently have encountered. Many thanks to you for taking the time (unselfishly) to explain step by step how to resove this issue.   Another problem (untechnical and not directly related) that people should be aware of before they buy a Nook is that Barnes & Noble will not sell you a book if you are physically out of the US.  I was unpleasantly surprised to discover this while living and traveling in Mexico.  I found another ebook seller, ebooks.com, that will sell the copy I wanted and had no trouble downloading the epub formatted ebook.  Barnes and Noble said (after digging thru their support literature) that ebooks will not be available for customers who travel "overseas" for downloading.  A little vague and not precise since I did not travel overseas to Mexico.  This is a real paradox since the main advantage to having a Nook is that travelers can take one ereader instead of packing many books.  Don't figure.  The Barnes and Noble representatives reply was that they were working on it, but no commitment was made regards to when this issue would be resolved.  Do the Kindle customers who travel outside the US have this same problem with purchasing new ebooks from Amazon?

                                                                    • 31. Re: User not activated - MAC - library book help
                                                                      ems47

                                                                      THANK YOU!!  You got me headed in the right direction.  The support folks at Adobe directed me to your message.  I have a PC with VISTA.  The solution was a little easier for me because the .adobe-digital-editions folder showed up in the Nook directory and I could delete it directly from there along with the "Digital Editions" folder.  I then disconnected the Nook, activated and authorized ADE and then plugged in the Nook.  I was able to activate it.  IT WORKED! I downloaded a library book, transferred it to the Nook and was able to open it.

                                                                       

                                                                      BTW I later found on the Adobe website that the Nook comes pre-loaded with a version of Digital Editions.  That's why it doesn't allow for proper authorization of the Nook initially.  Their version has to be removed from the Nook (as you figured out how to do) and a version installed from ADE on your computer.  Why doesn't B&N tell us this when we buy it? They give you a pamphlet that tells how to access ADE and the library system but don't tell you about this problem,

                                                                       

                                                                      I was really frustrated, since I purchased the Nook because of its advertised compatibility with the library system.  Now, I'm happy!

                                                                       

                                                                      Again, I can't thank you enough!

                                                                       

                                                                       

                                                                       

                                                                       

                                                                      • 32. Re: User not activated - MAC - library book help
                                                                        Frustrated in AZ Community Member

                                                                        You bring up a point that ALL of us have to consider: software updates and

                                                                        compatibility.

                                                                         

                                                                        I am pretty sure that Nooks don't have the 'latest' version of ADE loaded -

                                                                        it's almost impossible for them to do so at the manufacturing site.  Ditto

                                                                        with other ebook readers: their manufacturing date may be way before the

                                                                        latest release (I ran into this with my Literati, but had forgotten about it

                                                                        until your post).  And we have to be sure that, when we update ADE on our

                                                                        computers, we check to see whether we need to update ADE on our ebook

                                                                        readers also.  I HOPE Adobe will tell us that!!!  [Are you listening,

                                                                        Adobe?]

                                                                         

                                                                        I'll stow away the info on preparing a Nook to interface with ADE.  I'm sure

                                                                        someone else will benefit from it.

                                                                         

                                                                        Thanks!

                                                                         

                                                                        =============

                                                                        • 33. Re: User not activated - MAC - library book help
                                                                          slappy9 Community Member

                                                                          THANK YOU!!! you have no idea how much this helped.

                                                                          I have spent about 3 hours on the phone with Barnes and Noble tech support mostly because they didn't speak english, but it was so frustrating! After that they just told me it was adobe and I spent 2 hours on the phone with them!! This saved me, and let me use my nook like I want!!

                                                                          • 34. Re: User not activated - MAC - library book help
                                                                            janroz

                                                                            Thank you!!! I had been trying to fix this problem for days trying every solution I saw.  This one worked!  Yeah I bought the nook for library use now I can do so.

                                                                            • 35. Re: User not activated - MAC - library book help
                                                                              jennrn34723

                                                                              Thank you so much!  I have been trying for more than 6 months to get this to work.  I had just accepted the fact that I would never be able to use it for the library, when I came across your solution.  Thanks again!

                                                                              • 36. Re: User not activated - MAC - library book help
                                                                                papergirl7715

                                                                                So I did this and now when I try to drag my book onto my nook I get a new error message: No permission to copy document here

                                                                                 

                                                                                What do I do now?

                                                                                • 38. Re: User not activated - MAC - library book help
                                                                                  ems47 Community Member

                                                                                  As I recall, this happened to me.  You have to return the book that  you

                                                                                  have to the library and then take it out again. It's because you  already had

                                                                                  the book when you changed the ADE files.  I don't know exactly  why, but it

                                                                                  worked for me. I have had no problem taking out any books since  then. Hope

                                                                                  this helps!!

                                                                                  • 39. Re: User not activated - MAC - library book help
                                                                                    Frustrated in AZ Community Member

                                                                                    The 'no permission' message relates to the digital rights that have been

                                                                                    assigned to the ebook by the publisher.  You can look at those rights by

                                                                                    displaying the item information for the ebook via ADE.

                                                                                     

                                                                                    In Library mode, put your cursor on the name of the ebook (or the avatar

                                                                                    that's displayed) in the right hand panel.  A small arrow will appear.  Put

                                                                                    your cursor on that arrow, and a drop-down menu appears, with the choice for

                                                                                    'Item Info'.  Click on that line and the item information (ebook header)

                                                                                    will appear on the screen.  The publisher's permissions are in the middle -

                                                                                    and if they have not assigned permission to copy the ebook to another

                                                                                    device, it will say that.

                                                                                     

                                                                                    There's no fix for this - that's the way the ebook comes to the provider -

                                                                                    and to you.  With no copying permission, you can still read the ebook on

                                                                                    your computer, though.

                                                                                     

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