1 2 3 4 Previous Next 150 Replies Latest reply: Aug 14, 2012 9:00 AM by Brett N RSS

    Elements 9 Organizer only imports one folder at a time

    Shadrackcas

      Well I purchased Elements 9 after not being happy with the products included with my camera's.

      System is an i950 processor, Windows 7 Ultimate 64bit, 12 GB RAM, 120GB SSD and a 1 TB hard drive.  Basically a system that gives me no trouble with any other software, for the most part, crash free.

      I have a home server that runs on a gigabit network.

      Pictures folder has about 25000 pictures.

      My biggest problem from the beginning was importing my pictures.

      I would do an import on the mapped drive for Photos and not all would be imported when I checked back later.

      Then the issues increased when I would go in and actually try to import more than one folder at a time.  All that would happen would be that the first folders contents would get imported but the second folder would get ignored.

      If I highlighted 10 folders, only the first one would import.

      Big big pain in the behind when you have things organized properly.

      Also, must say that the organizer portion is buggy.  Crashes a lot, and on a system like mine it shouldn't be slow to react which it is.

      Haven't even got to the editor portion yet.  Hope it isn't worse.

       

      Merry Christmas everyone!!

       

      Message title was edited by: Brett N

        • 1. Re: Elements 9 organizer issues...help please.
          Phil Atk

          Not really a reply, but I have a similar issue to you.

           

          I'm using Elements Organiser 9 with Vista. The Auto Analyser doesn't seem to work properly. If I start it manually, it just sits at 0% complete for ever. If I let it go in the background, it appears to be analysing, but eventually I will get an error box come up and auto-analysing stops. Facial pattern recognition seems to have stopped workin when it did at first.

           

          What is of interest here though is that I have found that Files have been imported, but there are no thumbnails to show for it in many cases. I've tried to reimport the files, but it comes back and says that they are already there!! I don't know how to force Elements to re-recognise these files and display them.

           

          Any suggestions welcome even if it means rebuilding the database.

          • 2. Re: Elements 9 organizer issues...help please.
            Joyce M Rivera

            I don't have a solution either but I do have a similar problem with my PSE 9 Organizer.  I am running on a MAC with 5 GB RAM and a 1 TB hard drive.  I have never had problems with previous versions of PSE.  A lot of my pictures won't import into my folders and when I try, it starts to import the pictures, and then I get an error message saying that the files types aren't supported or the pictures are already there.  When I go and look in Finder, the pictures are there and they are small .jpg pictures but I can't access them through the Organizer.  I have tried to reconnect missing pictures several times, and I have uninstalled and reinstalled twice (now on my third time), repaired and optimized the Organizer talked to support a couple of times and it's still not working.  If anyone has any ideas, I would really appreciate it.  This particular version of PSE is the 1st one for the MAC that doesn't have Bridge but uses the Organizer instead.  I never had problems using Bridge and I actually prefer it; so I am at the point of returning PSE 9 since it is not working like advertised, Adobe should have left Bridge in PSE and not messed with a good thing


            • 3. Re: Elements 9 organizer issues...help please.
              Phil Atk Community Member

              Well, regarding not being able to display the thumbnails in Organiser despite it claiming that the file is already there when reimporting. I tried moving the files around to different folders and they still wouldn't present thumbnails.

               

              So I opened Photoshop Elements 9 and opened the 'difficult' jpg files individually without problem and then resaved them with an extra '1' in the filename.

              Guess what? Organiser now recognises them and I now have the thumbnails for the new files. The old files are still not recognised.

               

              That's all fine if you know which thumbnails are not being shown, but that could be a lot of effort. So what is peculiar about the original files because I can't tell?

               

              Can anyone from Adobe explain what the problem is??

              • 4. Re: Elements 9 organizer issues...help please.
                ahmed1992 Community Member

                i have same proplem

                • 5. Re: Elements 9 organizer issues...help please.
                  DennyJetTone Community Member

                  Hate to merely chime in with, Me-Too, but ...

                   

                  I'm novice enough at both computers AND photo editing that I'm not even sure what the problem is that I've got.

                   

                  Installed PSE9 last week -- have been using very-quick and not-too-terribly-dirty Picasa for a few years -- spoiled by the blazinlgly fast path to basic, decent editing, but I need more horsepower.  When first installed, PSE9 grabbed the five- or six-hundred images that were on a camera.  I played around with a few editing features -- going back and forth between the organizer and the editor,  just trying to get a feel for the new territory.

                   

                  Wanting to experiment with some of my older pictures, I brought everything in my picture folder (several thousand) into PSE9 just now.  Organizer is overwhelmed.

                   

                  The "Elements Backup/Synchronization Agent"  is spinning away fulltime.

                   

                  I'm told that I have exceeded the 2GB capacity of my on-line storage, but the program is locked up so I can't "Manage" that account. (This feature was meaningless to me, anyway.)

                   

                  I'm unable to do ANYTHING in Organizer or I would try to remove the bulk of the photos that seem to have caused the problem.

                   

                  Any way to remove photos from the Organizer while the organizer is constipated?

                   

                  Will and uninstall/install do it?

                   

                  Thanks --

                  • 6. Re: Elements 9 organizer issues...help please.
                    Avoworld Community Member

                    Do you realise that PSE9 organizer in Folder View mode is now only able to display one folder at a time? Ypu have to select each folder in turn to see their contents.

                    • 7. Re: Elements 9 organizer issues...help please.
                      Phil Atk Community Member

                      Hi I suspect that some knowledge of the Adobe file system is needed. I would be inclined to uninstall Photoshop Elements/Analyser and make sure that the folders in C:/ProgramData/Adobe/Elements Organiser all disappear. If not, clear them out after uninstalling.

                       

                      After reinstalling, I would turn off the Synchronisation Online as this always struck me as going to give problems with large numbers of photos. Also the 'Run Autoanalyser at startup' is a pain as it gobbles CPU time.

                       

                      I found this extract which may be of help:

                       

                      PROBLEM: Catalog backup fails to completely back up my catalog.
                      ANSWER: If catalog backup fails, stop the following background processes from Elements Organizer: Auto Analyzer and Backup/Sync to Photoshop.com. Turn off any antivirus program that may be running for a brief while and then attempt to back up your catalog.

                      Good luck!

                      • 8. Re: Elements 9 organizer issues...help please.
                        DennyJetTone Community Member

                        Thanks,

                         

                        Yes -- I can see the contents -- it's that Organizer is frozen in the screen that's displaying the folder.

                        • 9. Re: Elements 9 organizer issues...help please.
                          Phil Atk Community Member

                          In answer to the original question, I found this article on how to rebuild the Catalogue, which is supposed to sort out corrupted databases. I haven't tried it yet!!

                           

                          Troubleshoot catalog issues | Elements 6, 7, 8, or 9 Organizer

                          The Elements Organizer stores information about your photos and other media files in catalog files. When you use the Elements Organizer, the application accesses your catalog file. It also accesses the catalog when you save files from Adobe Premiere Elements or the Photoshop Elements Editor with the Include In The Organizer option selected. Use the steps below to help resolve errors and other issues that occur if your catalog file or one of its support files is damaged.

                          Before you begin

                          To benefit most from this information, perform the tasks below in the order they are listed. After you complete each task, try to re-create the problem.

                          The tasks below require you to open the Elements Organizer Catalog Manager. To do so, use one of the following methods:

                          • Open the Elements Organizer, and then choose File > Catalog.
                          • Hold down the Shift key on your keyboard as you launch the Elements Organizer. Release the Shift key when the Catalog Manager window appears.

                          Optimize your catalog and rebuild its thumbnail cache

                          To reduce the amount of space that your catalog uses and improve its performance, use the Optimize function of the Catalog Manager.Optimizing also corrects problems with the way thumbnails appear in the Organizer.

                          1. Make sure that Premiere Elements and the Photoshop Elements Editor are closed.
                          2. Open the Catalog Manager.
                          3. In the Catalog Manager, select the catalog that you want to optimize.
                          4. Click Optimize.

                          This process takes time, especially if you have a large catalog. A dialog notifies you when your catalog and its thumbnail cache are optimized. Click OK to close this dialog.

                          Repair your catalog

                          Sometimes, such as after a power failure, your catalog file becomes damaged. To repair this damage, use the Repair function of the Catalog Manager.

                          1. Make sure that Premiere Elements and the Photoshop Elements Editor are closed.
                          2. Open the Catalog Manager.
                          3. In the Catalog Manager, select the catalog that you want to repair.
                          4. Click Repair.
                          5. When the Elements Organizer finishes checking your catalog for errors, select Re-index Visual Similarity Data and then click Repair or Repair Anyway.

                          This process takes time, especially if you have a large catalog. A dialog notifies you when your catalog is successfully repaired. Click OK to close this dialog.

                          Restore the most recent backup of your catalog, or create a catalog

                          Occasionally, a catalog becomes damaged in such a way that the Optimize and Repair functions cannot correct the problem.

                          If you have created a backup of your catalog, restore the most recent backup of your catalog. For instructions, see "Restore a catalog to a previously saved version" in the Elements Organizer Help.

                          If you do not have a backup, create a catalog and reimport your photos and other media files.

                          To create a catalog:

                          1. Make sure that Premiere Elements and the Photoshop Elements Editor are closed.
                          2. Open the Catalog Manager.
                          3. In the Catalog Manager, click New.
                          4. Type a name for this new catalog and then click OK. The Organizer opens with this new, blank catalog.

                          • 10. Re: Elements 9 organizer issues...help please.
                            DennyJetTone Community Member

                            Thanks, Phil,

                             

                            Uninstall, etc is scheduled first thing this morning.

                             

                            Not even an amateur, I probably barely qualify as a dilettante in the realm of computers and apps.

                             

                            Just like my car, I don't know/care how it works -- I just want to turn the key and get from here to there quickly, quietly, and comfortably.  I enjoy having a high performance car and doing the driving, even serious or sophisticated driving -- I'm an excellent driver -- I just don't want to have to have any mechanical or engineering skills in order to prepare or maintain the car.

                             

                            Looking forward to PSE9 letting me get into the darkroom.

                             

                            Denny

                            • 11. Re: Elements 9 organizer issues...help please.
                              Shadrackcas Community Member

                              First off, my original reason for buying this package was for the organization aspect.  I have a Canon and a Sony camera and their included software has issues as well.

                              Now my biggest issue, especially with the multi step fix posted above, is THAT WE SHOULDN'T HAVE TO DO THIS!!!

                              I am so tired of rich companies like Adobe that overprotect their software, who don't produce a finished product.

                              Organizer should work as advertised.

                              It is obvious that they have problems.

                              If certain parts should be turned off, then maybe they shouldn't be included in the first place.

                              I shouldn't have to go step by step through all of my folders to add my pictures.  I went through a lot of work to put them on the same network share.

                              Come on Adobe.  Step up and fix this Organizer or let us return the product for a credit because the future shop I go to doesn't allow any open software.

                              • 12. Re: Elements 9 organizer issues...help please.
                                DmCrowley00007

                                I am so upset that I bought this software.

                                First, it sucks that I had to buy both Photoshop and Premiere at release 9 to use the organizer. I was happy with Premiere 8.

                                Second, it says you can import catalogs, but I was not able, after hours and hours of attempts to get my PSE 6 catalog in without crashing and disappearing categories.

                                I rebuilt the entire catalog with more hours and hours of work.

                                Then the stupid organizer crashes all the time.

                                I decide to "repair" the catalog and it says there are no errors, but now all my categories are GONE!!!

                                This is total crap software. You can't even get the welcome screen to go away that wants you to log into an Adobe account.

                                It is obvious they only are using this software as a teaser to get you to upgrade or buy on-line storage.

                                It would be nice if Adobe did some product testing first so all my hours of organizing are not lost forever.

                                Why do you make catalogs that are so flaky that the delete themselves?

                                Why can't I save the catalog database file instead of having to back up all the pictures with it as well?

                                The organizer is such a great concept, but you have done a terrible job of implementing it.

                                It just got my hopes up, wasted my time, and left me with nothing.

                                I hate your software and hope that you fix it.

                                • 13. Re: Elements 9 organizer issues...help please.
                                  greg14 Community Member

                                  I gave up using it.

                                   

                                  I use Nikon View NX2 and then drag into PSE9.

                                   

                                  I am done fooling around with Bridge and Organizer, they have totally messed it up.

                                   

                                  Hopefully they will correct it and notify us.

                                   

                                  Otherwise i am sure PSE10 will be the $70.00 fix it later this year.

                                  I still believe that issuing a PC and mac version together may have something to do with it.

                                   

                                   

                                  Greg

                                  • 14. Re: Elements 9 organizer issues...help please.
                                    Shadrackcas Community Member

                                    I agree.

                                    Funny how nobody from Adobe has jumped in here.  Maybe because they don't have any answers and have to admit that the organizer is buggy.

                                    As a bonus, after installing Photoshop Elements, my Windows 7 media center is screwed up.  All of my videos and photos have been removed from the media center interface and nothing I can do to get it back.

                                    My music is ok because Adobe doesn't touch the music references in the registry.

                                    I confirmed this by using my home server to go back to before I installed Elements and everything is fine.  Install elements and media center gets screwed up.  I am so upset I spent money on this software because I wanted to do more photo editing and thought that organizer would help out.

                                    Ridiculous.

                                    Come on Adobe, help us out here.

                                    • 15. Re: Elements 9 organizer issues...help please.
                                      Joyce M Rivera Community Member

                                      I replied to this thread way up the line but just want to give an update.  After spending well over an hour on the phone with Adobe, 3 different times, my problem still persists - which is 1) not all my photos will import into Organizer (even though they are there when I go to Finder; I have also tried re-connecting several different times, 2) Organizer goes into 'think' mode all the time and 3) I tried un-installing and re-installing 3 different times, repaired & optimized also.  What's up Adobe?    I should have never spent the money to upgrade from PSE 8 but what I did do, was re-install PSE 8 and I am using Bridge instead of the Organizer in PSE 9.  It's a shame that the product is advertised with such great expectations only to disappoint and that it's customers are the ones who have to try and figure out a work around because Organizer doesn't work on a MAC.

                                      • 16. Re: Elements 9 organizer issues...help please.
                                        greg14 Community Member

                                        I wish I could use PSE 8, I put it back but PSE 8 does not recognize my new Nikon Camera,

                                        Which was the reason I upgraded because i called adobe and they acknowledged that the D7000 DLSR

                                        needed PSE 9.

                                         

                                        And I have a MAC.

                                         

                                        Talk about a double whammy !

                                        Greg

                                        • 17. Re: Elements 9 organizer issues...help please.
                                          themorleyfour Community Member

                                          Holy Cow I have the same problems.  Glad (but sad) that it is just not me.  Thought the Organizer would work wonderful, but alas, it does not.  Any other ideas for a good organizer out there?

                                          • 18. Re: Elements 9 organizer issues...help please.
                                            Avoworld Community Member

                                            Please take a look at this http://forums.adobe.com/thread/748720?tstart=0

                                             

                                            And then please submit a report/request here www.adobe.com/go/wish

                                             

                                            I'm told that the more they receive the more they take notice.

                                            • 19. Re: Elements 9 organizer issues...help please.
                                              geneaker

                                              I have the same problems as everyone---PSE9 organizer crashes.  What a piece of crap!  I used the version 5 organizer--no problems. Ever.

                                              Adobe should immediately issue a fix---not a workaround.  Every photo browser--works better---even the free ones! 

                                              • 20. Re: Elements 9 organizer issues...help please.
                                                Shadrackcas Community Member

                                                Yes.

                                                Adobe.....

                                                Hello......

                                                Is anyone here?

                                                Hmmmm....maybe I won't be there either for Elements 10....

                                                • 21. Re: Elements 9 organizer issues...help please.
                                                  geneaker Community Member

                                                  Shame on Adobe!  Arrogant.  In Denial.  Unresponsive.  Jerks.

                                                  • 22. Re: Elements 9 organizer issues...help please.
                                                    AWSHOCK Community Member

                                                    I have spent more time trying to get this junk program to work than i have at my payed work, I have lost over 10500 sorted pictures after loading the ( ORGANIZER ???????? )

                                                    YOU WILL NEVER GET ME AGAIN. !  the only thing i found out is you know about these problems sence at least Ver 6 and still can't get it to work, using only the forms to try to fix YOUR ( MY ) problems.  NOW IT'S JUST YOUR POBLEMS ., I AM CUTTING MINE OFF BY GIVING YOU 150.00.FOR GARBAGE.

                                                    • 23. Re: Elements 9 organizer issues...help please.
                                                      greg14 Community Member

                                                      I started this way back when.

                                                       

                                                      I have written to Adobe one too many times.

                                                       

                                                      I am putting my PSE 9 on Ebay and Purchasing Aperture.

                                                       

                                                      I have Apple Care for another 10 months for my computer and they are very responsive.

                                                      Also the Apple forum has always been helpful and quick to respond.

                                                       

                                                      They claim that Aperture can do 90% of what Elements can do and maybe even PhotoShop.

                                                       

                                                      For what I (retired 67 years old) do is shoot family and pets and do not need to use layers and do not try and manipulate photos other then removing some blemishes and a tree sticking out of someone's head, I think I will be better served.

                                                       

                                                      Please do not get me wrong I think that PSE was and is easy to use BUT to now get there is a nightmare.

                                                      Not to mention losing pictures.

                                                       

                                                      I would have appreciated a response from anyone at Adobe, even if they said that they were working on the problem and it may take awhile.

                                                      Unfortunately in todays society admitting to a mistake rarely exists.

                                                       

                                                      Greg

                                                      • 24. Re: Elements 9 organizer issues...help please.
                                                        AWSHOCK Community Member

                                                        like i said , i will never use or cause any one else to use there programs again!!!!!!!!!!!!!!

                                                         

                                                        Date: Sat, 15 Jan 2011 11:26:59 -0700

                                                        From: forums@adobe.com

                                                        To: awshock@live.com

                                                        Subject: Elements 9 organizer issues...help please.

                                                         

                                                        I started this way back when.

                                                         

                                                        I have written to Adobe one too many times.

                                                         

                                                        I am putting my PSE 9 on Ebay and Purchasing Aperture.

                                                         

                                                        I have Apple Care for another 10 months for my computer and they are very responsive.

                                                        Also the Apple forum has always been helpful and quick to respond.

                                                         

                                                        They claim that Aperture can do 90% of what Elements can do and maybe even PhotoShop.

                                                         

                                                        For what I (retired 67 years old) do is shoot family and pets and do not need to use layers and do not try and manipulate photos other then removing some blemishes and a tree sticking out of someone's head, I think I will be better served.

                                                         

                                                        Please do not get me wrong I think that PSE was and is easy to use BUT to now get there is a nightmare.

                                                        Not to mention losing pictures.

                                                         

                                                        I would have appreciated a response from anyone at Adobe, even if they said that they were working on the problem and it may take awhile.

                                                        Unfortunately in todays society admitting to a mistake rarely exists.

                                                         

                                                        Greg

                                                        >

                                                        • 25. Re: Elements 9 organizer issues...help please.
                                                          geneaker Community Member

                                                          Greg: I used PS Elements and Organizer version 5--for several years, w/o a

                                                          problem.  I am primarily a film photographer, but I do occasional digital

                                                          shoots.  Then two weeks ago, I got the evil PS E 9--which has done nothing

                                                          but crash.  From what I can see, Adobe is a giant company that does not care

                                                          about people like us.

                                                          For what it's worthI've gone back to Picasa-which is free--and does all

                                                          the simple things I want---including emailing right out of the program  (you

                                                          can choose gmail or windows).  My computer is fairly powerful Vista PC 3

                                                          gigs of Ram, 120 hard drive, and intel dual core.----it has been able to run

                                                          everything, except the Cappy P SE 9 and Organizer.  A lot of people hate

                                                          Vistabut it's been ok for me. I have Windows 7-but I am loath to

                                                          change---not wanting to "upgrade" when what I have now works perfectly.  I'd

                                                          love to see a class action suit against Adobe for Fraud.

                                                          • 26. Re: Elements 9 organizer issues...help please.
                                                            Shadrackcas Community Member

                                                            It amazes me how they ignore this thread.

                                                            What forums are available to get this out to more people so it effects sales.

                                                            The only thing that seems to matter to Adobe is sales.

                                                            Are there magazines we can inform such as CPU or Maximum PC that would pursue this with adobe.

                                                            Any type of software watchdog service?

                                                            I want my money back so I can buy something that works.

                                                            • 27. Re: Elements 9 organizer issues...help please.
                                                              geneaker Community Member

                                                              AS I said, if your need are simple;  the Picasa orgnaizes and offers simple

                                                              editing.  I doubt Adobe will do anything but bring out another "version."

                                                              It's not that they do not know.  They know for sure.

                                                              • 28. Re: Elements 9 organizer issues...help please.
                                                                Shadrackcas Community Member

                                                                My needs aren't so simple though, that is the issue.

                                                                Wanted a good organizer as well as the ability to edit, layers, etc.

                                                                Going to try to get this info to magazines to see if they can put pressure on Adobe.

                                                                Totally ticks me off.

                                                                • 29. Re: Elements 9 organizer issues...help please.
                                                                  geneaker Community Member

                                                                  Best wishes with the campaign.  I purchased mine PS 9 through Amazon.  I'm

                                                                  going to post an account of my experience there.

                                                                  • 30. Re: Elements 9 organizer issues...help please.
                                                                    Shadrackcas Community Member

                                                                    Here is what I just sent to the Watchdog from Maximum PC.

                                                                     

                                                                    They enjoy making public this type of probem.

                                                                     

                                                                    Watchdog.

                                                                    I am hoping you can help.

                                                                    Myself, along with a lot of others, purchased the latest Adobe Elements 9.

                                                                    One of the main reasons I picked this program was because of the included Organizer which would allow me to keep track and tag over 25,000 pictures.

                                                                    I haven’t even explored the Editor portion yet as the Organizer is so buggy it loses pictures, doesn’t add folders properly from a network mapped drive (says it does), loses pictures, runs so slowly on a quad core system with 12 GB of ram and an SSD as a primary that it is unusable.

                                                                    We have pleaded to Adobe to fix this and not even received a response.

                                                                    Completely ignored.

                                                                    Wondering if you could look into this for us and see if we can either get our money back, or a fix in a reasonable amount of time, before Elements 10 comes out.

                                                                    Here is the link to the forum we are discussing this.

                                                                    http://forums.adobe.com/message/3405076#3405076

                                                                     

                                                                    I am Shadrackcas on there.

                                                                    Thanks.

                                                                    Alan Castell

                                                                    • 31. Re: Elements 9 organizer issues...help please.
                                                                      geneaker Community Member

                                                                      excellent. When I first loaded the program, it seemed ok.  Then it got

                                                                      slower and slower, then it started crashing;  then it crashed as soon as it

                                                                      loaded.  I finally turned off the sync for the 2 gigs of storage.  It then

                                                                      loaded but was so slow that it reminded me of doing graphics on '94

                                                                      computer.  The editor was just too slow to use.  So I'm going to write a

                                                                      user review for Amazon, where I purchased it.

                                                                       

                                                                       

                                                                      I am going to write an Amazon review.

                                                                      • 32. Re: Elements 9 organizer issues...help please.
                                                                        geneaker Community Member

                                                                        I tried to report to Adobe via their feedback help:  This is what I got:

                                                                         

                                                                        Due to the volume of submissions we receive, responses to inquiries are

                                                                        generally not possible. However, we may contact you if we need clarification

                                                                        on your submission.

                                                                        • 33. Re: Elements 9 organizer issues...help please.
                                                                          Clwydian25

                                                                          I was beginning to think my PC had developed some fault until I came across this thread because I have been experiencing all the problems listed by other people; eg:- Slow to load up, freezing every time I try to do anything such as move photos, rename files: I do not know how many times I get the message 'Photoshop Elements is not responding'. Also, initially I had endless trouble importing my PSE6 catalog and had to import a lot of folders individually.   Like you I'm running on an Intel quad core system with Windows7 and have had far more trouble than I ever had with PSE6  in XP and single core CPU.

                                                                           

                                                                          It really is time that Adobe woke up and took notice of  its customers!  I too will be sending a review to Amazon where I bought my copy.

                                                                          • 34. Re: Elements 9 organizer issues...help please.
                                                                            alina474

                                                                            I wish I had read this before purchasing the software! Adobe should take it out of the market. I did get all photos imported after hours and hours where i thought my pc hanged. But when i tried to open to edit them it said "editor busy". So i have to access my photos from outside elements and so far editing is fine. But the minute i open the organiser my pc start to hang again. And i thought i needed more RAM when i already have 4GB.

                                                                            • 35. Re: Elements 9 organizer issues...help please.
                                                                              geneaker Community Member

                                                                              Interesting to hear.  exactly my experience, as well as others. Adobe should

                                                                              create a fix. I doubt they will.  They have our money.

                                                                              • 36. Re: Elements 9 organizer issues...help please.
                                                                                Brett N Adobe Employee

                                                                                Hello Everyone!

                                                                                 

                                                                                  We here at Adobe would love to give some help here, but unfortunately, this forum post has grown to include at least a dozen different issues, many of which are completely unrelated to each other. Some of these issues can be caused by the image files, by the catalog files, or by system conflicts. Others don't provide enough information to make a diagnosis. So I'm not really sure where to begin as this forum has bloated into a catch-all complaint depot.

                                                                                 

                                                                                  To simplify things, I'll start with the original post and stay on subject with that, as a forum should.

                                                                                 

                                                                                  So, Shadrackcas,

                                                                                 

                                                                                  You mention your images are stored in a mapped drive. Are the two hard drives you mention connected to this computer via network and not directly? What kinds of network protocols and security are you working with? We definitely don't recommend storing your files on a network location, especially if you are running into an issue. Have you tried working with files that are stored locally?

                                                                                 

                                                                                  As for importing more than one folder at a time, this appears to be a limitation of the interaction between the Windows OS and the dialog box for import. What I would recommend is importing the parent folder that contains these 10 folders, verifying that you are importing the sub-folders as well. If your parent folder includes images you don't want to import, you may move them temporarily before importing or remove them after importing. If there are a large number of loose images or folders that fall into this category, then perhaps I don't understand by what you mean "organized properly". Also, if you are running into performance issues, it may be best to just get each of the 10 folders one at a time. This can be especially important for finding the source of an issue. Perhaps there is something going on with the files in a specific folder, and the issues only appear after grabbing files from that location.

                                                                                 

                                                                                  As to the Organizer being "buggy", can you describe some exact behaviors? What are you attempting to do when it crashes? Does it happen every time you try to follow these same steps? Remember, a bug is something that is the result of a fault of the application, can be reproduced, and thus can be fixed by something like an update. Random crashes are rarely the result of a bug, but are more likely caused by system conflicts or corrupt files.

                                                                                 

                                                                                  Despite the awesome power of your computer, Photoshop Elements is still a 32-bit application. So it will not take advantage of 64-bit processing power nor will it use all of your RAM. So you can put too much information into this application so that it will bog down the system.

                                                                                 

                                                                                -Brett

                                                                                • 37. Re: Elements 9 organizer issues...help please.
                                                                                  Shadrackcas Community Member

                                                                                  Finally, thanks Brett for replying.

                                                                                   

                                                                                  Now I don't think this is just one person having the issue, in fact I would check on Amazon as there are a few reviews that state the same type of problems.

                                                                                  Editing seems to be great, it is the organizer that is the issue.

                                                                                   

                                                                                  I do feel that Adobe took their time responding on here as you can see from some of the comments.

                                                                                  Being a director for a company that does managed services and network support for customers, I do understand the need for responses in a reasonable amount of time.

                                                                                   

                                                                                  I am running off a home server in response to your question.

                                                                                  I have a C: drive that is a 120 GB SSD with 60 GB free.

                                                                                  I have a D drive that is a 1TB drive with over 700 GB free.

                                                                                  1 Gb wired network connection to 1 Gb switches.   As I said, I manage an IT company, plus I have 2 degrees in computer science and have been working with PC's since DOS 5, and computers since 1979.  I have checked the obvious, and also run Pinnacle Media Studio 14 on the same system and have no issues with anything, and that is video.

                                                                                  If you don't recommend working with files off a network, then this should be stated up front, not as a response to a problem.

                                                                                  Again, no problem with Microsofts built in applications getting pictures, tagging them, and doing face recognition on the same files and folders.

                                                                                   

                                                                                  Tried what you suggested.

                                                                                  Have a family folder that has 7 subfolders relating to different people.

                                                                                  Tried to import the family folder....it did, with nothing in it.  Had to import the subfolders individually.

                                                                                   

                                                                                  Are you being smart with your "awesome" comment?

                                                                                  If you aren't, you may want to rethink how you respond to customers.

                                                                                  Again, this coming from someone who manages service people in this industry.

                                                                                   

                                                                                  At the end of all of this, many people are having similar problems due to this slowing down, running things in the background, etc.

                                                                                  If you want to be in a state of blaming the individuals or the network protocols, or what we shouldn't do, then continue and customers will speak with their dollars and their voices on other forums as they are doing right now.

                                                                                  I think Adobe would be much further ahead if they accepted that there are issues and let us buyers know that they are working on it and will fix it.

                                                                                  We will see how the responses you get from others pan out.

                                                                                  As of now, I am using the live gallery that you can download with Windows Live Essentials to organize and it does a great job so far.

                                                                                  Imported all my pictures from my mapped drive, subfolders intact, in fact, I just told it where my picture folders were and it did the rest on it's own.

                                                                                  Just would have been nice having one program to do it all.

                                                                                  • 38. Re: Elements 9 organizer issues...help please.
                                                                                    geneaker Community Member

                                                                                    My problem is the same as everyone's you have read.  Now, this morning, the

                                                                                    programs has stopped loading.  I click the icon, get the Adobe Welcome

                                                                                    window, then click "organizer"---nothing happens.  I tried several times.

                                                                                    Premier, on the other hand does load up after I click the icon.  I am

                                                                                    planning to send this entire package back to Amazon.

                                                                                    • 39. Re: Elements 9 organizer issues...help please.
                                                                                      geneaker Community Member

                                                                                      I just returned the box to Amazon.  What a waste of my time.

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