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    DNG Converter Not Recognizing .CR2 Files

    Pink Lemon Community Member

      I have a new Canon EOS 5D Mark II and CS3, so I cannot view the CR2 files from the 5D in Bridge in their native format.  I read all the posts and upgraded to ACR 4.6, then upgraded the camera profiles to those in the ACR 5.2 package (the one that includes the 5D Mark II).

       

      I then read that I need the DNG Converter to generate DNG files from the CR2 files, so I have installed DNG 6.3.

       

      Problem now is that the DNG Converter will not recognize any CR2 files on my machine, neither the new 5D Mark II CR2 files of my old Rebel CR2 files.  When I navigate to a folder containing CR2 files with DNG it says "No images have been selected" in the "Select images to convert" section of the GUI.

       

      I have no idea what to do, I need to get the DNG Converter working to view the files from my new camera in Bridge.  Help!

        • 1. Re: DNG Converter Not Recognizing .CR2 Files
          Community Member

          Make sure you are using version 6.3 of the DNG Converter, not an earlier one.  It's not tied at all to your version of ACR.

           

          If you happen to be on a Mac, you should note that the DNG Converter does not work on individual files but on folders if you navigate from within the Converter itself.

           

          Alternatively, you can drop the icon of the files onto the DNG Converter application icon in the Dock.

           

          Knowing more about your setup would help.

          • 2. Re: DNG Converter Not Recognizing .CR2 Files
            Pink Lemon Community Member

            I am running Windows Vista and yes I do have the latest version (6.3) of DNG Converter.

             

            When I select a folder containing CR2 files in step one of the DNG Converter the "Convert" button at the bottom of the DNG Converter GUI remains greyed-out.  Even though I know the folder contains valid CR2 files the "Convert" button will not become active, regardless of which folder I choose.

             

            Excuse my ignorance, but what do you mean by "alternatively, you can drop the icon of the files onto the DNG Converter application icon in the dock"?  I'd like to try this but not sure what you mean by "in the dock"...

             

            Thanks for your response, hopefully we can get this sorted out !

            • 3. Re: DNG Converter Not Recognizing .CR2 Files
              Community Member

              Pink Lemon wrote:

               

              …Excuse my ignorance, but what do you mean by "alternatively, you can drop the icon of the files onto the DNG Converter application icon in the dock"?  I'd like to try this but not sure what you mean by "in the dock"…

               

              Your ignorance is justified, as Windows doesn't have a Dock.    It's a Macintosh feature.

               

              In Windows I guess you'd achieve the same by dragging and dropping the icon(s) of the DNG file(s) onto the application icon or a shortcut thereof that you place in a convenient place.

               

               

              ____________

              Wo Tai Lao Le

              我太老了

              • 4. Re: DNG Converter Not Recognizing .CR2 Files
                Pink Lemon Community Member

                So still stuck...  Is there anyone from Adobe that can explain or hazard a guess as to why my DNG Converter will not convert any CR2 files?  If it is a single executable file as advertised, I can't imagine why it wouldn't work...  Help!

                • 5. Re: DNG Converter Not Recognizing .CR2 Files
                  MadManChan2000 Adobe Employee

                  Hello, does your directory have any unusual characters (e.g., unusual punctuation)? Or are you possibly selecting a path on a network drive? I am wondering if these could be preventing DNG Converter from recognizing your selected directory/path properly.

                   

                  Once you have selected the path, the name of the path should appear to the immediate right of the "Select Folder..." button in Step 1. Only then will the "Convert" button at the bottom become active.

                   

                  If the text to the immediate right of the "Select Folder..." button continues to read "No images have been selected", then either there are no recognized images in the selected folder, or there is something wrong with the folder (or entire path) itself.

                  • 6. Re: DNG Converter Not Recognizing .CR2 Files
                    Pink Lemon Community Member

                    MadManChan,

                     

                    Thanks very much, that's very helpful...  I can get images converting now but only if the CR2 files are located in C:\ and only if the location to save the files is also C:\.  If I choose any other folder as the source or destination folder the 'convert' button stays greyed out.  I even tried creating a folder C:\DNG\ (even Windows 3.1 wouldn't have had a problem with that !) and it still won't work.  If I try to select C:\DNG\ (or any other folder on C:\) the 'No images have been selected' text remains and the convert button stays greyed out.

                     

                    So the short of it is that I can now convert and view the DNG files in Bridge CS3.  But I'd really like to figure out the DNG Converter quirks so I don't have to operate in C:\ and thus run the DNG Converter as administrator every time I use it.

                     

                    Any ideas?

                    • 7. Re: DNG Converter Not Recognizing .CR2 Files
                      Ceeman Community Member

                      Hi Pink Lemon,

                       

                      I found this thread when I experienced "about" the same problem. If I click the <Select Folder>, and browse to a folder that contains .CR2 files from my Canon EOS-60D, the DNG Converter 6.3 proudly declares, "No items match your search".

                       

                      Then, I tried to drag a .CR2 file from Windows Exploder onto the DNG Converter shortcut-icon on my desktop, and it worked! I can also drag multiple selected files from within a directory, or a complete directory there, and it works. (I can NOT drag files onto the DNG Conv itself, just onto the shortcut icon)

                       

                      I have Win7/32 and a funny thing is,that when I tested DNG Conv 6.3 on my old PC which runs Win XP/SP3, the <Select Folder> function worked without a hitch. I could even browse the very same CR2 folders on my Win 7 PC, over Wi-Fi, and it worked OK on XP.

                       

                      So, the problem with Adobe's DNG Converter 6.3 (and new Canon .CR2's) seems to be OS dependent. It looks like it doesn't work correctly on Vista or Win 7.
                      Check if the drag system works OK on Vista, as on Win 7.

                      • 8. Re: DNG Converter Not Recognizing .CR2 Files
                        Pink Lemon Community Member

                        Thanks, this actually worked for me too (I have Vista on my machine).  Still frustrating that the converter doesn't work as designed, but now at least I don't have to work in C:\ all the time and run DNG Converter as an administrator.

                         

                        If anyone from Adobe is reading this can you please fix the OS-dependencies in the next release?!

                        • 9. Re: DNG Converter Not Recognizing .CR2 Files
                          lizmint Community Member

                          Thanks - I had exactly the same problem with version 6.4. I've spent all morning trying to solve it, then found your post, and thankfully dragging to the desktop icon worked (I'm running Windows 7).

                          • 10. Re: DNG Converter Not Recognizing .CR2 Files
                            granville2r Community Member

                            I am glad I have found this thread, I have wasted hours in the last few evenings trying to sort out this problem.

                             

                            I have been using DNG converter 5.4 for two years to convert Canon G10 raw files without any problem. I switched to version 6.4 to convert Panasonic G2 raw files and have had little sucess. It worked once on the folder I set up for my first panasonic shoot. I have had no sucess for subsequent shoots in other folders. When I open the converter it has that original folder selected and I can make further conversions on the raw files in that folder but it cannot find raw files in any other folder. Not for the thousands of G10 files which I have converted or even the files in my first G2 folder if I move away from it and come back to it.

                             

                            I am using Vista. I have notice something else that is unusual, Vista does not see the converter as a programme, it cannot uninstal it in the control panel.

                             

                            Granville

                            • 11. Re: DNG Converter Not Recognizing .CR2 Files
                              JimHess-h1lFU3 Community Member

                              There is no uninstall routine for the DNG converter.  There are no extra files or registry entries.  If you want to get rid of the DNG converter, simply delete it.  It is not something strange with Vista.

                              • 12. Re: DNG Converter Not Recognizing .CR2 Files
                                granville2r Community Member

                                Thanks I have deleted v 6.4 and gone back to v 5.4 which will convert the Canon G10 raw files, but not the Panasonic G2 files. V 5.4 is also not visible in contol panel so I must have deleted it rather than uninstalled it.

                                 

                                Granville

                                • 13. Re: DNG Converter Not Recognizing .CR2 Files
                                  granville2r Community Member

                                  Version 6.3 and 6.4 do not regonise raw files in folder that version 5.4 does and the convert button remains geyed out. I have removed version 6.4 and installed 5.4. it finds files for conversion where 6.4 does not, hovever it is unable to convert the Panasonic G2 file.

                                  • 14. Re: DNG Converter Not Recognizing .CR2 Files
                                    dakovo Community Member

                                    Exact same issue here.  Downloaded and used the 6.2 version back in July without a hitch for converting 60D CR2 files.  Now after installing the latest release, the CONVERT box is grayed out.  Will reinstall the 6.2 version and see what happens.  Looks like a bug.

                                    • 15. Re: DNG Converter Not Recognizing .CR2 Files
                                      dakovo Community Member

                                      Definately a bug.  6.2 works!

                                      • 16. Re: DNG Converter Not Recognizing .CR2 Files
                                        granville2r Community Member

                                        Thanks for that, I had tried 6.3 but not  6.2. It does the files from my new camera and works for me.

                                        • 17. Re: DNG Converter Not Recognizing .CR2 Files
                                          Rollin Hill Community Member

                                          I just tried V6.4.0.139 and it would not recognize .CR2 files.  I found V6.2 and installed it instead and it does work.  Definitely something wrong in 6.4.

                                          • 18. Re: DNG Converter Not Recognizing .CR2 Files
                                            VincenzoLunardi Community Member

                                            Thought I'd add my twopence worth here as it's close to my heart and may help.

                                            When I upgraded from a 5D to 5Dii, the DNG was my only option at the time. Slow, not very intuitive to good workflows, but it worked.

                                            I also used a Lumix G10 which also used DNG to do the conversions, all OK.

                                            But upgrading to a G3, now came the grief, and still no DNG upgrade to date.

                                            With the G3 came a free copy of Lightroom 3.2 which quickly upgraded to 3.4, OK now for CR2 files but still won't read G3 RAWs.

                                             

                                            Then I found this thread:

                                            http://forums.adobe.com/message/3937512#3937512

                                             

                                            This gives a link to Lightroom and CameraRaw that sees G3 RAWs which will help some of people.

                                            http://blogs.adobe.com/lightroomjournal/2011/08/lightroom-3-5-and-camera-raw-6-5-available -on-adobe-labs.html

                                            • 19. Re: DNG Converter Not Recognizing .CR2 Files
                                              granville2r Community Member

                                              The G2 I bought had the Lightroom offer. I have claimed it but it has not arrived yet, there is still a couple of weeks to run before the delivery deadline. I should be OK when it does

                                              • 20. Re: DNG Converter Not Recognizing .CR2 Files
                                                VincenzoLunardi Community Member

                                                I don't think the G2 has the same problems of the G3, it uses an older RAW version, so Lightroom 3.2 or the 3.4 update should work fine.

                                                 

                                                I got my 5 year warranty certificate after 2 months but had to chase up the software, sent an email to:

                                                 

                                                lumixcameras@eu.panasonic.com

                                                 

                                                It then arrived within a few days, amazing that innit.

                                                • 21. Re: DNG Converter Not Recognizing .CR2 Files
                                                  ac-photo Community Member

                                                  Same problem with Canon 5D3, CS6, ACR 7.1, and the last version of DNG.

                                                  Doesn't see my CR2 files !

                                                  Adobe doesnt' see the problem lol

                                                  • 22. Re: DNG Converter Not Recognizing .CR2 Files
                                                    Gipple Community Member

                                                    For you Vista users this worked for me:

                                                     

                                                    Move the adobe converter program (the .exe) into the folder of your CR2 files and then run it.

                                                     

                                                    I tried several versions of the conversion program and like many posts above the options were greyed out or the CR2 files were not recognized but this worked.

                                                    • 23. Re: DNG Converter Not Recognizing .CR2 Files
                                                      ac-photo Community Member

                                                      Sorry for the late response. Your solution didn't work.

                                                      The solution I found for DNG converter 8.3 : I have installed a "SendTo" DNG converter in Windows Explorer.

                                                      Adobe should try that.

                                                      • 24. Re: DNG Converter Not Recognizing .CR2 Files
                                                        grosmornestone Community Member

                                                        Any solution to the problem?  I'm using version 8.3 on Windows 7 and can't get it to recognize CR2 or NEF files.

                                                         

                                                        Ceeman's suggestion above (#7) works, but doesn't explain why the files are not recognized when you choose a folder within DNG converter.

                                                         

                                                        This problem seems to have been around for years.  Anybody figured it out?   Thanks,

                                                        • 25. Re: DNG Converter Not Recognizing .CR2 Files
                                                          ssprengel MVP

                                                          The issue has been around for years because it is user error, where most people aren't used to selecting a folder the way the DNG Convert expects. 

                                                           

                                                          The DNG Converter works on an entire folder of photos at a time, not a selected set of DNG files from a folder like almost all other programs do.

                                                           

                                                          Therefore you should select (single-click) the folder name but not go into (double-click) the folder as you're browsing to the folder.  With the folder name selected but not opened, your raw files will be found.

                                                           

                                                          Basically the DNG Converter doesn't look for files in the current folder, it looks for files in the selected folder beneath the current folder, where current folder means the folder you've double-clicked into.

                                                          • 26. Re: DNG Converter Not Recognizing .CR2 Files
                                                            grosmornestone Community Member

                                                            Thanks ssprengel, that did the trick!

                                                             

                                                            Odd that DNG converter requires you to select folders this way, rather than that standard method used by almost all other programs.

                                                            • 27. Re: DNG Converter Not Recognizing .CR2 Files
                                                              ssprengel MVP

                                                              With almost all others programs you’re selecting a file in a folder, not a folder.

                                                               

                                                               

                                                               

                                                              It’s a very common issue when first using the DNG Converter.

                                                              • 28. Re: DNG Converter Not Recognizing .CR2 Files
                                                                JimHess MVP

                                                                If you only want to convert certain files you can drag/drop them onto the icon for the DNG converter when it is closed. It will then open and let you just convert those files.

                                                                • 29. Re: DNG Converter Not Recognizing .CR2 Files
                                                                  frankgriffin Community Member

                                                                  I have the same problem! DNG converter tells me it can't find any files (and I  have 100's of CR2's sitting there. Seems to me that Adobe is too lazy to fix the problem - I mean, who has time to hunt down all these forums and find a clunky work-around?

                                                                  • 30. Re: DNG Converter Not Recognizing .CR2 Files
                                                                    ssprengel MVP

                                                                    Either the camera is newer than the DNG Converter, or you need to select the folder of CR2s by single-clicking on it, rather than open the folder by double-clicking on it.  Neither of those is a workaround.

                                                                    • 31. Re: DNG Converter Not Recognizing .CR2 Files
                                                                      JimHess MVP

                                                                      frankgriffin wrote:

                                                                       

                                                                      I have the same problem! DNG converter tells me it can't find any files (and I  have 100's of CR2's sitting there. Seems to me that Adobe is too lazy to fix the problem - I mean, who has time to hunt down all these forums and find a clunky work-around?

                                                                      There is actually nothing for Adobe to fix. Read the prompt! It's asking for the FOLDER. Choose the folder, but don't open the folder. Then the DNG converter will convert the files that are in the folder. Again, read the prompt!

                                                                      • 32. Re: DNG Converter Not Recognizing .CR2 Files
                                                                        frankgriffin Community Member

                                                                        I wish I could say your solution worked - but it didn't! I have a Canon T2i, the very latest version of the  Adobe "converter" (8.4) - and it refuses to recognize/find any Canon RAW (i.e. CR2) files. My desktop is 2 years old with lot of horsepower, Win 7, plain vanilla etc.

                                                                         

                                                                         

                                                                         

                                                                        Step 1: Folder Selected ("Bonaire 2006")

                                                                         

                                                                         

                                                                         

                                                                        folder selected.jpg

                                                                         

                                                                         

                                                                         

                                                                         

                                                                         

                                                                        2. When I press "Convert", I get:

                                                                         

                                                                        No CR2 files recognized.jpg

                                                                         

                                                                         

                                                                         

                                                                        Another view of the problem:

                                                                         

                                                                         

                                                                         

                                                                        after getting this: (BTW "Bonaire" is stuffed with CR2 files). Same problem all folders

                                                                         

                                                                         

                                                                         

                                                                        no items match your search - say what.jpg

                                                                         

                                                                         

                                                                         

                                                                        I've used a thousand utility programs for any number of purposes - something is amiss here - prompts or not!

                                                                         

                                                                         

                                                                         

                                                                        Frank

                                                                        • 33. Re: DNG Converter Not Recognizing .CR2 Files
                                                                          ssprengel MVP

                                                                          Please use the web version of the forum and include screenshots in your message using the little camera icon above of where you type in text.  As you might imagine, embedding or attaching files via e-mail is not allowed, to prevent viruses and malware from being spread.

                                                                           

                                                                          2014-02-19_151009.png

                                                                          • 34. Re: DNG Converter Not Recognizing .CR2 Files
                                                                            ssprengel MVP

                                                                            Here is an example of how things need to look in the Select Source Folder panel in the DNG Converter when single-clicking on a folder to select the folder, rather than double-clicking on the folder to open it.  In this example I am converting all the CR2 files on my SD card to DNGs--not that I'd really want to do this, but I could with this selection:

                                                                            2014-04-03_161226.png

                                                                            • 36. Re: DNG Converter Not Recognizing .CR2 Files
                                                                              ssprengel MVP

                                                                              I only see an empty message as your last reply.  If you were trying to show a screenshot, then you need to use the website forum not e-mail.

                                                                              • 37. Re: DNG Converter Not Recognizing .CR2 Files
                                                                                taralynnsphotography Community Member

                                                                                Did you ever find a solution? I just got a new canon for christmas. My camera is not as awesome as the markiii but I am having the same issues with the raw files.

                                                                                • 38. Re: DNG Converter Not Recognizing .CR2 Files
                                                                                  taralynnsphotography Community Member

                                                                                  I dont get this at all. when i try to use the converter its as if there are no files at all there. I cant even see not one???

                                                                                  • 39. Re: DNG Converter Not Recognizing .CR2 Files
                                                                                    taralynnsphotography Community Member

                                                                                    I moved the whole folder to it and it lets me push the convert but after it puts up an error message and says there are no files The source folder does not contain and camera raw files.

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