Can't import sound files

[TheWebTech]

honestly this has me pissed at Adobe.

No matter the format no matter what the bit rate is, I can't import ANY audio files into flash CS4 without getting the error "One or more files were not imported because there were problems reading them"

This happens both when I import to the stage and import to the library.

Please if you know anything about this issue please help otherwise the whole flash program is useless for me.

Also I found online that installing quicktime fixes the issue. It didn't work for me, I've reinstalled quicktime 3 times to make sure.

[robdillon]

Mac or Windows? What file format are the audio files? Can you share one of the files so that someone else might test it?

[TheWebTech]

The issue occurs with both .wma files and mp3 files. I've tried converting the bit rate on them before because I saw information about Flash not supporting 160+bit rate, still didn't help.

I'm afraid I only have permission to present the audio to my class that I'm doing this for, I don't have the permission to post it publicly.

The file is fine though, and this issue is occuring with every audio file I try not just that one file.

I'm on Windows 7

[robdillon · Accepted solution]

Have you tried to import any other audio files? Have you tried importing any of these offending files into an audio editor application and re-saving the file and then importing that new version?

If all else fails, you may want to re-install Flash.

[TheWebTech]

I've tried several audio files all don't work all are of the of the types .wma and .mp3

I'm seriously confused.

I had tried using an audio converter and that didn't help flash read the file but like you said I opened it in Adobe Sound Booth and resaved the file, then plopped it into Flash and suddenly it works fine. I don't get it.

The file always played in every player I used and it didn't matter the format n what not it just didn't want to work. Thanks mate Case closed.

[robdillon]

Glad that fixed it. Flash, on both Mac and Windows is sometimes finicky about audio files for some reason.Re-saving the file usually solves it.

[little*big*man]

Soundbooth is probably converting it to the Flash-safe settings of 16 bit/44.1

Mhz.  Check the sample rate of the files before and after Soundbooth touches them and see if they change.

Sean

[redsox05]

Download the latest version of quicktime. I had the same problem and that fixed it.

[TheWebTech]

"Also I found online that installing quicktime fixes the issue. It didn't work for me, I've reinstalled quicktime 3 times to make sure."
I stated in the first post I already tried that.

[robdillon]

Installing or re-installing QT is incidental to the problem. installing or re-installing QT may add a codec to that allow for a particular file type to be imported into Flash. The actual problem is that Flash's ability to import sound files is not as robust as it should be. This is a long standing problem. The "fix" is to import the sound file into a sound editor application and re-saving the file. This simple process will sometimes allow the sound file to be imported into Flash.