CP5: Can't capture remotely with a VM

[JudyWiessner]

We've had a couple of experiences where we haven't been able to capture remotely if the client is using a Virtual Machine.  This is a real problem, since we are often working in an application in pre-release stages, and the client is using a VM to build it.

Has anybody seen any solutions to this?

[rsharma_champ_81]

Hi,

Are you trying to capture an application that is running on a remote machine (VM)? If yes then can you try capturing the "Screen area" instead.

[JudyWiessner]

No, unfortunately, it's not about capturing an application. We always capture the screen area, actually. We can get the screenshots, but not any clickboxes, etc.

Marion Deland

Capensys

Tel: 1-212-369-8131

Cell: 1-917-547-6360

www.capensys.com

Capensys is a supplier of top quality blended learning,

including rapid development of courseware, learning portals,

workshops and context sensitive performance support tools.

[rsharma_champ_81]

Hi Marion,

To get clickboxes etc. both Cp5 and the captured application must be running on the same machine. For application running on a remote machine Cp5 does not get the information about UI elements (buttons, menu's etc. ) from the OS hence it just captures the screenshots.

Regards

Rahul

[JudyWiessner]

Actually, we've been able to do it, at least with CP4 - just not when the remote machine is running on a VM. If it was on a regular machine, it captureed click boxes, etc., but just centered them around the mouse click - it didn't identify the buttons, etc.

[RodWard]

You may need to rely on manual capture entirely, adding in the clicboxes, buttons, and text boxes as needed.