13 Replies Latest reply: Apr 12, 2012 3:04 PM by Climberfx RSS

    After Effects CS5 Mac crashes on launch with a warning

    Jonah_Lee Community Member

      I get the following error message: After Effects Warning: Could not rename the file '/Users/jonahlee/Library?Preferences/Adobe/After Effects/10.0/Worspaces.9216.1407350837851841.xml' to workspaces.xml'.

       

      AfterEffectsMessage.jpg

      The strange thing is that the file does not seem to exist. I even checked that directory with the terminal. I have run permissions and restarted, and I am still getting this message. Anyone hae any ideas.

       

      My computer is a MacPro 2 x 2.26 GHz Quad-Core Interl Xeon with 16 GB of 1066 MHz DDR3 Ram running 10.6.3 so that should not be an issue.

        • 1. Re: After Effects CS5 Mac crashes on launch with a warning
          Jonah_Lee Community Member

          I have restarted 3 times, and fixed permission 3 times and that has not helped.

           

          I tried running it with Psuedo, so it is runnign with root permissions, and I got the error that the dynamiclinkmanager quite unexpectedle, and it gave me an error message about quicktime not being installed on the system, but seemed to boot anyway.

          • 2. Re: After Effects CS5 Mac crashes on launch with a warning
            Todd_Kopriva Adobe Employee

            Try deleting the workspaces XML file here:

            <drive>/Users/<username>/Library/Preferences/Adobe/After  Effects/10.0

             

            If After Effects is failing when it tries to rename that file, this might help. The workspaces file is a preferences file that will be rebuilt to the default state if there isn't a file present.

             

            Here's a post about a problem that may be similar, and the steps to addressing it might be similar.

            • 3. Re: After Effects CS5 Mac crashes on launch with a warning
              Jonah_Lee Community Member

              Thanks. Actually the file it was saying did not exist, but I trashed the whole folder for 10 and then it booted, except for this error message about quicktime again, which is installed. And because of this, it basically does not function, because it won't open any Quicktime video.

               

              AfterEffectsQuicktimeWarning.jpg

               

              And the Dynamiclinkmanager crashed again as well.

              • 4. Re: After Effects CS5 Mac crashes on launch with a warning
                Todd_Kopriva Adobe Employee

                When you say "QuickTime is installed", what do you mean? QuickTime X, QuickTime 7.4? QuickTime 7.6? Details lilke this are helpful for troubleshooting.

                 

                I recommend installing QuickTime 7, which is an optional installation for Snow Leopard (Mac OSX v10.6.x). QuickTime X doesn't provide a lot of features that video professionals need and rely on; QuickTime 7 does.

                • 5. Re: After Effects CS5 Mac crashes on launch with a warning
                  mograph_bc Community Member

                  Todd - good to see you're posting here on a Sunday! Thank you. I started a similar thread on this forum titled CS5 Errors: QuickTime not installed.

                   

                  I'm having the same issues on may laptop, though not on my Mac Pro desktop. Both machines have 10.5.8 with QuickTime Pro 7.6.4 installed.

                   

                  On the laptop I logged in as another user and the issue is gone. Not an acceptable solution for me however.

                   

                  I updated to 10.6.3 (with QT 7) and this did not resolve the issue.

                   

                  After Effects took 4 minutes to launch showing "Initializing Media Core", then reported that QT was not installed, then reporting that Output Modules are missing, then complaining that it cannot write the xml file before finally crashing.

                  • 6. Re: After Effects CS5 Mac crashes on launch with a warning
                    mograph_bc Community Member

                    I manually set the read/write permissions to all folders and files inside the user/Library/Preferences/Adobe/After Effects/10.0 directory to read and write for Everyone. I also created a Workspaces.xml file, this got me through the launch sequence.

                     

                    However it still reports that QT is not installed. This is now on 10.6.3 with both QT X and QT 7.6.6 Pro installed.

                     

                    When I look at the output module templates most are missing, even RAM Preview is unavailable, presumably since it uses QuickTime on the Mac.

                     

                    missing_modules.png

                     

                    Looks like Premiere Pro CS5 is also affected, just tried to launch Premiere and its hung (now 4 minutes and counting) at "LoadingImportQuickTime.bundle".

                     

                    I have the CS5 Master Collection and rarely use Premiere but it must use the same 32 to 64 bit interpretation of QT to make it work.

                     

                    Update: Premiere launched after 7 minutes. All appeared normal until I imported a QuickTime file (one of the free Artbeats clips). I got an error message reading "The file has no audio or video streams." Cool :/

                    • 7. Re: After Effects CS5 Mac crashes on launch with a warning
                      Jonah_Lee Community Member

                      Yes, exactly the same issues, though I also have the dynamiclinkmanager crashing right when I activate CS5. I have posted the console log of what is going on in the thread http://forums.adobe.com/message/2779404#2779404

                      • 8. Re: After Effects CS5 Mac crashes on launch with a warning
                        Paul Uusitalo Community Member

                        The "QuickTime Isn't Installed" error after the long delay "Initializing Mediacore" is almost certainly a result of attempting to launch when a zombie version of "Adobe QT32 Server" is left running as a result of some other crash or launch failure.

                         

                        It can easily be remedied by either quitting that process in Activity Monitor or by rebooting, and then re-launching AE.

                        Let us know if this resolves the problem.
                        Paul

                        • 9. Re: After Effects CS5 Mac crashes on launch with a warning
                          mograph_bc Community Member

                          Thanks for the reply. I resolved the issue by removing all Preferences from the Adobe directory except the After Effects Prefs.

                           

                          The QT32 server was then correctly initialized on launch and I replaced the balance of the prefs except the dyamiclinkmanager which was initialized at the same time.

                           

                          FYI there were no crashes or launch failures preceding the initial launch of After Effects after the install of the CS5 Master Collection.

                          • 10. Re: After Effects CS5 Mac crashes on launch with a warning
                            JustinTylerMoore

                            I was having the same issue. I deleted the Workspace.xml and everything started as usual. I am using 2 monitors and I'm wondering if that may have something to do with it... The default workspace I had set up spanned across both monitors...

                            • 11. Re: After Effects CS5 Mac crashes on launch with a warning
                              vitamynx

                              i had the same problem with After Effects CS5 AND Flash Pro CS5

                              and attempted to fix it all day to no avail.

                              BUT

                              i finally got it fixed when i upgraded my Mac software, which was Mac OS X Leopard 10.5.8, to Mac OS X Snow Leopard 10.6.3 (:

                              it's only $30 at the Apple Store.

                              Hope this helps someone!!

                              • 12. Re: After Effects CS5 Mac crashes on launch with a warning
                                Googolhz Community Member

                                Solved – yeah! I was having this trouble too (I'm Mac Pro, SnowLeopard, AE CS5, AE failed to find Quicktime with my regular user, but worked fine with alternate user account) and mograph_bc ( post 9 ) suggestion for —  'removing all Preferences from the Adobe directory except the After Effects Prefs' — is what FINALLY worked for me, after ~12 hours of Adobe forums research, various repeated failed attempts on my own and several hours of live adobe tech support had not resolved the issue. Adobe gave up before I did, then I found this : ) worked!

                                • 13. Re: After Effects CS5 Mac crashes on launch with a warning
                                  Climberfx Community Member

                                  The fuc.... Flip for Mac was the guilt one. I remove it from quicktime plugin, and voila! All works again. But i keep me asking why this happen after a long time using it without problems?