What means Error E_URLLINK_AUTH

[Robin_R_D_]

Hello, some of our customers are receiving the following error message:

Error E_URLLINK_AUTH

How con be solved

I think some kind of connectivity error or firewall blocking

[Guest · Accepted solution]

E_URLLINK_AUTH means the signature (the auth param) is incorrect.  This can happen because of a configuration error, or perhaps the URL is being truncated (the auth param is the last element).

[Robin_R_D_]

It is probably truncated because the orders were submitted by means of mail with the URL inside. We'll try no sending the .acsm files instead for proofing.

[Robin_R_D_]

Effectively, users were using the "link" in Hotmail accounts instead of copying the order URL. So if you generate a mail with the string order (with link associated) and send it to a Hotmail the link will be truncated. This behaviour is not presented in Yahoo or Gmail (it prevents using link an requires user copy and paste the URL)