12 Replies Latest reply: Jan 6, 2012 12:49 PM by Andy Post RSS

    Mac OS X Acrobat 8 Pro - Cannot attach PDF file to new email message

    BULLETPROOF NETWORKS

      When clicking on the"attach PDF file to a new email message" button, or by selecting "attach to email" from the File Menu; the following error is received:

       

      "An error occurred while trying to create a mail document. Acrobat is unable to complete your request."

       

      I have checked, and Entourage is set as the default mail client, and is functioning correctly.

       

      I thought that the default mail client not being set would cause this problem, and setting it would correct it, but that is not the case. There doesn't appear to be any "email" settings in Acrobat, unless I missed something.

       

      This problem has been present almost as long as CS3 has been installed.

       

      Acrobat 8 Professional is up to date at 8.2.2

      Entourage 2008 is up to date at 12.2.4, and is configured for use with Exchange.

      Mac OS X Snow Leopard is up to date at 10.6.3.

       

      Any help would be greatly appriciated. I have fixed this problem before, but cannot find my notes on the fix. If I figure it out, I will update this thread with the solution. Searching Google for "mac acrobat cannot attach pdf to new email message", "An error occurred while trying to create a mail document. Acrobat is  unable to complete your request." (or anything of the like), or "mac cannot email from acrobat", etc, etc, etc, just leads to a world of unhelpful information...which is why I am creating this post.