6 Replies Latest reply on Feb 3, 2011 4:40 PM by reepercheep

    PDF won't save to computer

    donalbro Level 1

      I download several financial statements in PDF each month and two of them, though enabled, will not allow themselves to be saved to my computer. They can be viewed, printed and edited but clicking on the save icon does nothing. The'Save to:' pop-up does not appear. I'm running Windows 7 x64 and have the most current version of reader (9.4.1). Has anyone seen this before???

        • 1. Re: PDF won't save to computer
          reepercheep Level 1

          I have the very same problem. I can save pdf's from investment accounts, but cannot save from my credit card account. This problem just started. Adobe version is 9.4.1 and I'm running a new PC with win 7x64. I have reinstalled and the problem persists. Is the answer moving to Adobe Reader X?

          • 2. Re: PDF won't save to computer
            donalbro Level 1

            Hey Reepercheep,

            Just a note...  I have been experiencing this problem with one of my accounts since back in Reader version 8.x. The second account only started paperless before Christmas. I was willing to put up with it from one group but two with the same problem broke the camel's back (it started to become a trend!). Hopefully someone has found the magic bullit to solve this. Cheers

            • 3. Re: PDF won't save to computer
              reepercheep Level 1

              Hi,

              Yes indeed, we have the same issue. After further research, I ran across this workaround that worked for me. Of course it does not solve the Adobe problem, but it does allow for saving a PDF that does not want to be saved while opened in IE (I’m using 8). Here is a copy of the workaround.

               

               

               

              Of course the question remains – what is the problem and why do we have to use this workaround – very strange. Must be a compatibility issue with certain website, win 7, IE 8 and Adobe. The problem site for me was Chase.com. I called their online rep and they had know ideas.  Hope the workaround works for you.

               

              Here is the link where I found the workaround.

               

              http://social.technet.microsoft.com/Forums/en-US/w7itproappcompat/thread/643d0937-31ee-45f 3-a73f-2c27c315d0a1

              From: donalbro

              Sent: Saturday, January 29, 2011 10:33 AM

              To: warren smith

              Subject: PDF won't save to computer

              Hey Reepercheep,

              Just a note...  I have been experiencing this problem with one of my accounts since back in Reader version 8.x. The second account only started paperless before Christmas. I was willing to put up with it from one group but two with the same problem broke the camel's back (it started to become a trend!). Hopefully someone has found the magic bullit to solve this. Cheers

              • 4. Re: PDF won't save to computer
                donalbro Level 1

                You're never going to believe which was my first problem sight - Chase!

                I called their tech support and told them the problem and they blew me off saying 'If it's a problem with Reader then it's their (Adobe's) problem. Go figure...

                Anyway, thanks for the link. I'll see how I make out.

                • 5. Re: PDF won't save to computer
                  donalbro Level 1

                  Hi again,

                   

                  I only just got around to trying the workaround you provided and it worked a treat. It's a bit convoluted but, hey, it works. Thanks for the insight.

                   

                  Maybe Adobe will wake up and sort this out before more sites become unusable. I'll bet it has something to do with Acrobat.

                   

                  Cheers

                  • 6. Re: PDF won't save to computer
                    reepercheep Level 1

                    Glad to hear the good news. I wonder if this issue is Adobe’s fault or Chase? Anyways we have a workaround for now.

                    From: donalbro

                    Sent: Thursday, February 03, 2011 4:30 PM

                    To: warren smith

                    Subject: PDF won't save to computer

                    Hi again,

                     

                    I only just got around to trying the workaround you provided and it worked a treat. It's a bit convoluted but, hey, it works. Thanks for the insight.

                     

                    Maybe Adobe will wake up and sort this out before more sites become unusable. I'll bet it has something to do with Acrobat.

                     

                    Cheers