One of our locations is encountering this problem: We are
facing a daunting task in the last couple of months to work with
RoboHelp in publishing our WinHelp4 files for our products. The
project crashes when compiling the help files resulting in losing
all the changes which we have done for the current sprint and
previous ones. I tried researching this issue in the Adobe website
and did not find any workarounds. The new tool RoboHelp X7 is
crashing with errors not only on my machine but also on other
machines. As a result, I had to go back to my old version of RH X5.
I generated the compiled help file successfully after cleaning my
machine of the window and office updates. I had to re-install the
Windows XP operating system twice on my machine to get rid of the
new window and office updates. However, this only gave me a small
reprieve to compile the help file for a brief time. But once again
the same problem has re-appeared and I am totally at my wits end
how to resolve this issue with our stated releases in the month of
December 2008. Following is the compile error which leads to the
project crashing.
"Microsoft Help Workshop has encountered an error and needs
to close. We are sorry for the inconvenience. if you were in the
middle of something, the information you were working on might be
lost. Please tell Microsoft about this problem..." I'm sure the
error report was not sent to Microsoft. Has anyone encountered this
issue, and if so, can you provide any assistance? Thanks very
much.
