Opening a Web Case for Digital Editions

[Guest]

Trying to figure out how to open a web case for a free product like Digital Editions was far more difficult than I thought it would be, and I have seen other people struggling on various threads, so I thought I would post the directions here as a reference for anyone else that was having trouble with this.

1. Login to your Account.

2. Go to View Support Information

3. Choose Issue Type : Using a product or service

4. Choose Additional Products - Digital Editions

5. Fill out the form. You can leave the Support Plan ID blank (says the customer service chat person)

I hope that helps!

[Guest]

I've had overnight response to web cases.  The techs have been very helpful. Another time I even talked to a woman in India. She had wonderful English.  She got on my computer and fixed my ADE problems (for free).

[Guest]

Thanks for the quick response.  Will follow your instructions and let you know my results.

[Guest]

Thanks.  I printed out and followed your instructions but can't open a web case because they want a

serial number and I don't have one and can't find one.  Can you help??

[Guest]

Following the above directions I am not asked for a serial number at any point. At which step are they asking for this information when you try to open the web case?

[Guest]

try

http://www.adobe.com/support/digitaleditions/

web case is in the upper left hand corner See if that works for you.

[USAExpat]

Haven't got a response back, but it did take me to a form for submission.  Thanks.

[Arrakis]

I dont see any button or link that says

-View Support Information

If I could see that then I might get somewhere. So far I have been  going round in circles on this website for over an hour and losing patience fast. Perhaps this is what adobe wants. I am also on hold to their call centre for 20 minutes now with no message that my call is progressing.

I am having difficulty with cs5.5.  I activated it and all was fine now 8 days later it tells me i must go online and activate however when I click continue it does not recognise the fact that I am online. The activation window just stays there. If I close it then the programme is actually open already but Im not sure if its limited in anyway.   Im hoping I dont get barred access completely as there is an option that says I have 22 days in which to activate. Please help !!