Why do the glossary tab and browse sequences of my CHM not show up outside of Robohelp?

[Guest]

Hi,

I have Robohelp 8.02.208 running on a 64-bit Windows 7 machine. It has only been a few weeks since I moved from XP, but I don't know if this is connected to my issue of having a grayed out glossary tab and no browse sequences listed in my generated CHM.

I had encountered a very simialr issue a couple or year ago, and thus I have verified in the registry that HHActiveX.dll is registered and properly located on my machine. All seems fine for that, but there is different twist: when I generate the CHM from Roboehlp and then click "View Result" everything works wonderfully. The problem is that as soon as I close that CHM, the browse sequences and glossary disappear. That is, I generate abc.CHM to C:\folderA and although everything is in place when I click View Result in Robohelp, if I later go to C:\folderA and open the same file, it has a grayed out glossary tab and missing browse sequences. And, not surprisingly I guess, if I send the CHM to someone else they get the same glossary-&-broswe-sequence-free result.

I have looked over many forum disucssions on grayed out glossary tabs and missing browse sequences, but nothing seems to explain my particular issue. It leaves me scratching my head quite a bit.

Any ideas?

Thanks in advance 🙂

[Captiv8r]

Hi there

Likely you need the 64 bit version of the HHActiveX.dll. I believe this is only available in RoboHelp HTML version 9.

If you have version 9 I received this from a Question I asked of Adobe:

...you can get the 64 bit version of HHActiveX.dll in  RoboHelp 9.0. It is kept at "<RoboHelp 9.0 install  folder>\Redist\x64\HHActiveX.dll"

If RoboHelp 9.0 is  installed on your machine, this activeX control is already registered.  Otherwise you need to register this DLL.

To register HHActiveX.dll,

1> Run Command prompt(cmd.exe) as administrator

2> Type "regsvr32 <HHActiveX.dll full path>" and press Enter.

3> This should show that the registration is done successfully.

Now working with 64 bit version of HH.exe should also show Glossary and Browse Sequences.

You might download version 9 and test.

Cheers... Rick

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[Guest]

Thanks Rick, your answer makes a lot of sense, but I haven't tried it out yet because I am not really in a position to be downloading a new version of Robohelp (company policy of installing trials...etc etc). However, would there be somewhere that this version of the DLL could be reliably downloaded? Or is this, perhaps, a little Adobe trick to get me to upgrade ? 

Thanks again!

[Guest]

Just wanted to let you know that I got an answer from Adobe support and it was the same as yours, just a bit slower.

Thanks