25 Replies Latest reply: Mar 27, 2012 2:13 AM by Xircal RSS

    UNABLE TO DOWNLOAD FLASH PLAYER

    garyfr Community Member

            I have been unsuccessfully attempting to download Flash Player on IE and Mozilla.  When i get to the "install" window on both browsers it says that download will commence once browsers are closed.  When i close browsers i am unable to access Adobe without a browser opened.??

        • 1. Re: UNABLE TO DOWNLOAD FLASH PLAYER
          eidnolb onlyone Community Member

          Hi, Do you have a link to the website that you are using? Does the message say that the Installation will proceed, instead of the download?

           

           

          I'm not clear what site you are on to be receiving this message.

           

           

           

          Thanks,

           

          eidnolb

          • 2. Re: UNABLE TO DOWNLOAD FLASH PLAYER
            pwillener CommunityMVP

            Download the executable installers from http://www.adobe.com/products/flashplayer/fp_distribution3.html and save them to disk, then close all browser windows and run the downloaded installers.http://www.adobe.com/products/flashplayer/fp_distribution3.html

            • 3. Re: UNABLE TO DOWNLOAD FLASH PLAYER
              eidnolb onlyone Community Member

              Hi, I would like to add to what Pat posted and that is to make sure you download and SAVE to your Desktop the Uninstaller first

              from here:

               

              http://kb2.adobe.com/cps/141/tn_14157.html

               

              Then download and SAVE the Installer for IE and the Installer for FF(plug-in) to your Desktop.

               

              Once you have those on your Desktop, then Close all browsers.

              Be sure to use the Administrator Account for this.

              Check the system tray(area near the clock) and disable any instant messengers, like yahoo, msn, aol, etc.

               

              Also you may want to Disable any Anti-Virus that you use as some can block the Install. Re-enable when finished with this.

               

              Run the Uninstaller and when finished, Reboot(restart) your computer.

              Then Run the IE Installer and then the FF Installer, when finished, Reboot.

               

              Test each browser here and you should be able to see the Flash logo animation and the vs of Flash Player will be displayed.

               

              http://www.adobe.com/software/flash/about/

               

              If you have any questions, let me know.

              Also you may want to print this out to make it easier.

               

              Thanks,

               

              eidnolb

              • 4. Re: UNABLE TO DOWNLOAD FLASH PLAYER
                DrWhom Community Member

                I am having the same failure, fails to initialize. I will now follow your advice, saving uninstall and BOTH installs to desktop. Rebooting after each operation.

                Wish me luck, am nearing throwing computer into firepit for warmth.

                • 5. Re: UNABLE TO DOWNLOAD FLASH PLAYER
                  pwillener CommunityMVP

                  You can also find the uninstallers and full installers at http://forums.adobe.com/thread/909550

                   

                  Make sure you download the correct executables (32-bit or 64-bit) for your system.

                  • 6. Re: UNABLE TO DOWNLOAD FLASH PLAYER
                    DrWhom Community Member

                    Hi Pat-

                     

                      I have unistalled/re-installed with no result.  I believe there is a compatibility issue between the latest (.63) Flash and Firefox 10. I’ve even updated to Firefox 11. Same warning….”update Flash NOW”…and when I try, “initialization failed”.

                     

                    Hmmmmmph

                     

                    Monty

                    • 7. Re: UNABLE TO DOWNLOAD FLASH PLAYER
                      pwillener CommunityMVP

                      And you downloaded the uninstaller / installers from the link I posted earlier?  I don't think so; that message only appears if you use the standard installer.

                       

                      B.t.w. what is your Windows version & edition?

                      • 8. Re: UNABLE TO DOWNLOAD FLASH PLAYER
                        DrWhom Community Member

                        Yes, I followed instructions to the letter.  I'm getting pretty quick at it...I've used Reg cleaner/defrag/CleanUp/etc so my re-boot times are minimised.

                        And I always exit Malwarebytes, my virus software, before attempt.

                        Windows XP Home 2002 service pack 3. I've even established a clean restore point, since...after each failed attempt, I'm left with no flash player at all.

                        I'm downloading the 32 bit uninstaller from your link, a 229kb file. Saved in 'my downloads', or saved shortcut to desktop, browsers open, browsers closed, it's all the same.

                        "Failed to initialize"

                        • 9. Re: UNABLE TO DOWNLOAD FLASH PLAYER
                          DrWhom Community Member

                          I found this little infonugget at MozillzZine.

                          The Flash uninstaller may not remove all Flash plugin files from all locations so you should search for and delete the following files, if found:

                          • NPSWF32.dll
                          • flashplayer.xpt
                          • GetFlash.exe
                          • GetFlash.exe.manifest
                          • NPSWF32_FlashUtil.exe

                          I'll try this next, if I can figger out how....

                          • 10. Re: UNABLE TO DOWNLOAD FLASH PLAYER
                            DrWhom Community Member

                            No joy.  I did find four NPSWF32.dll which I deleted.  Had high hopes. Am reminded of the axiom that, if you keep doing the same damn thing expecting a different result...you may be a redneck.  Or, was that a corrolary? Nevermind, I HATE FIREFOX now.  Does this help?

                            C:\Windows\system32\Macromed\Flash\FlashInstall.log

                            =O====== M/10.1.53.64 2010-06-15+03-47-44.843 ========

                            0000 [I] 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\FlashPlayerUpdate.exe"

                            0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

                            0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

                            0003 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                            0004 [W] 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

                            0005 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                            0006 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0007 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0008 [W] 00001036 Software\Opera Software/Plugin Path 2

                            0009 [W] 00001036 Software\Opera Software/Plugin Path 2

                            0010 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

                            0011 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10h_Plugin.exe

                            0012 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

                            =X====== M/10.1.53.64 2010-06-15+03-47-59.125 ========

                             

                            =O====== M/10.1.53.64 2010-08-18+05-49-18.281 ========

                            0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10h_Plugin.exe" -update plugin

                            0001 [I] 00000011 0

                            =X====== M/10.1.53.64 2010-08-18+05-50-34.859 ========

                             

                            =O====== M/10.1.82.76 2010-08-18+05-50-35.015 ========

                            0000 [I] 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\4.dir\InstallFlashPlayer.exe" -iv 0

                            =X====== M/10.1.82.76 2010-08-18+05-50-48.734 ========

                             

                            =O====== M/10.1.53.64 2010-08-25+13-19-24.937 ========

                            0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10h_Plugin.exe" -update plugin

                            0001 [I] 00000011 0

                            =X====== M/10.1.53.64 2010-08-25+13-19-46.171 ========

                             

                            =O====== M/10.1.82.76 2010-08-25+13-19-46.218 ========

                            0000 [I] 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\5.dir\InstallFlashPlayer.exe" -iv 0

                            0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                            0002 [W] 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

                            0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                            0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0006 [W] 00001036 Software\Opera Software/Plugin Path 2

                            0007 [W] 00001036 Software\Opera Software/Plugin Path 2

                            0008 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

                            0009 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10i_Plugin.exe

                            0010 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

                            =X====== M/10.1.82.76 2010-08-25+13-19-55.937 ========

                             

                            =O====== M/10.1.82.76 2010-09-22+13-13-47.765 ========

                            0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10i_Plugin.exe" -update plugin

                            0001 [I] 00000011 0

                            =X====== M/10.1.82.76 2010-09-22+13-14-22.875 ========

                             

                            =O====== M/10.1.85.3 2010-09-22+13-14-22.937 ========

                            0000 [I] 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\6.dir\InstallFlashPlayer.exe" -iv 0

                            0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                            0002 [W] 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

                            0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                            0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0006 [W] 00001036 Software\Opera Software/Plugin Path 2

                            0007 [W] 00001036 Software\Opera Software/Plugin Path 2

                            0008 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

                            0009 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_Plugin.exe

                            0010 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

                            =X====== M/10.1.85.3 2010-09-22+13-15-54.437 ========

                             

                            =O====== M/10.1.85.3 2010-11-11+05-04-38.156 ========

                            0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_Plugin.exe" -update plugin

                            0001 [I] 00000011 0

                            =X====== M/10.1.85.3 2010-11-11+05-05-37.000 ========

                             

                            =O====== M/10.1.102.64 2010-11-11+05-05-37.125 ========

                            0000 [I] 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\4.dir\InstallFlashPlayer.exe" -iv 0

                            0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                            0002 [W] 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

                            0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                            0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0006 [W] 00001036 Software\Opera Software/Plugin Path 2

                            0007 [W] 00001036 Software\Opera Software/Plugin Path 2

                            0008 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

                            0009 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10l_Plugin.exe

                            0010 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

                            =X====== M/10.1.102.64 2010-11-11+05-05-54.359 ========

                             

                            =O====== M/10.1.102.64 2011-02-12+06-09-54.218 ========

                            0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10l_Plugin.exe" -update plugin

                            0001 [I] 00000011 0

                            =X====== M/10.1.102.64 2011-02-12+06-10-49.250 ========

                             

                            =O====== M/10.2.152.26 2011-02-12+06-10-49.437 ========

                            0000 [I] 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\5.dir\InstallFlashPlayer.exe" -iv 0

                            0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                            0002 [W] 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

                            0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                            0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0006 [W] 00001036 Software\Opera Software/Plugin Path 2

                            0007 [W] 00001036 Software\Opera Software/Plugin Path 2

                            0008 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

                            0009 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10m_Plugin.exe

                            0010 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

                            =X====== M/10.2.152.26 2011-02-12+06-11-18.859 ========

                             

                            =O====== M/10.2.152.26 2011-03-05+23-15-12.656 ========

                            0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10m_Plugin.exe" -update plugin

                            0001 [I] 00000011 0

                            =X====== M/10.2.152.26 2011-03-05+23-16-16.843 ========

                             

                            =O====== M/10.2.152.32 2011-03-05+23-16-16.875 ========

                            0000 [I] 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\4.dir\InstallFlashPlayer.exe" -iv 0

                            0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                            0002 [W] 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

                            0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                            0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0006 [W] 00001036 Software\Opera Software/Plugin Path 2

                            0007 [W] 00001036 Software\Opera Software/Plugin Path 2

                            0008 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

                            0009 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10n_Plugin.exe

                            0010 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

                            =X====== M/10.2.152.32 2011-03-05+23-16-32.406 ========

                             

                            =O====== M/10.2.152.32 2011-03-27+05-20-46.218 ========

                            0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10n_Plugin.exe" -update plugin

                            =X====== M/10.2.152.32 2011-03-27+05-22-15.250 ========

                             

                            =O====== M/10.2.152.32 2011-04-03+15-27-29.265 ========

                            0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10n_Plugin.exe" -update plugin

                            0001 [I] 00000011 0

                            =X====== M/10.2.152.32 2011-04-03+15-35-26.265 ========

                             

                            =O====== M/10.2.153.1 2011-04-03+15-35-26.359 ========

                            0000 [I] 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\4.dir\InstallFlashPlayer.exe" -iv 0

                            0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                            0002 [W] 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

                            0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                            0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0006 [W] 00001036 Software\Opera Software/Plugin Path 2

                            0007 [W] 00001036 Software\Opera Software/Plugin Path 2

                            0008 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

                            0009 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10o_Plugin.exe

                            0010 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

                            0011 [E] 00001039

                            =X====== M/10.2.153.1 2011-04-03+15-35-36.218 ========

                             

                            =O====== M/10.2.153.1 2011-04-17+15-30-45.500 ========

                            0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10o_Plugin.exe" -update plugin

                            0001 [I] 00000011 0

                            =X====== M/10.2.153.1 2011-04-17+15-37-34.109 ========

                             

                            =O====== M/10.2.159.1 2011-04-17+15-37-34.171 ========

                            0000 [I] 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\4.dir\InstallFlashPlayer.exe" -iv 0

                            0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                            0002 [W] 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

                            0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                            0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0006 [W] 00001036 Software\Opera Software/Plugin Path 2

                            0007 [W] 00001036 Software\Opera Software/Plugin Path 2

                            0008 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

                            0009 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10p_Plugin.exe

                            0010 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

                            =X====== M/10.2.159.1 2011-04-17+15-37-49.203 ========

                             

                            =O====== M/10.2.159.1 2011-05-16+23-07-34.171 ========

                            0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10p_Plugin.exe" -update plugin

                            0001 [I] 00000011 0

                            =X====== M/10.2.159.1 2011-05-16+23-17-43.046 ========

                             

                            =O====== M/10.3.181.14 2011-05-16+23-17-43.093 ========

                            0000 [I] 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\5.dir\InstallFlashPlayer.exe" -iv 0

                            0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                            0002 [W] 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

                            0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                            0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0006 [W] 00001036 Software\Opera Software/Plugin Path 2

                            0007 [W] 00001036 Software\Opera Software/Plugin Path 2

                            0008 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

                            0009 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10q_Plugin.exe

                            0010 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

                            0011 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                            =X====== M/10.3.181.14 2011-05-16+23-17-52.375 ========

                             

                            =O====== M/10.3.181.14 2011-06-07+23-47-56.437 ========

                            0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10q_Plugin.exe" -update plugin

                            0001 [I] 00000011 0

                            =X====== M/10.3.181.14 2011-06-07+23-49-30.781 ========

                             

                            =O====== M/10.3.181.22 2011-06-07+23-49-30.843 ========

                            0000 [I] 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\6.dir\InstallFlashPlayer.exe" -iv 0

                            0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                            0002 [W] 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

                            0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                            0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0006 [W] 00001036 Software\Opera Software/Plugin Path 2

                            0007 [W] 00001036 Software\Opera Software/Plugin Path 2

                            0008 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

                            0009 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10s_Plugin.exe

                            0010 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

                            0011 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                            0012 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

                            =X====== M/10.3.181.22 2011-06-07+23-49-41.515 ========

                             

                            =O====== M/10.3.181.22 2011-06-21+23-10-47.593 ========

                            0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10s_Plugin.exe" -update plugin

                            0001 [I] 00000011 0

                            =X====== M/10.3.181.22 2011-06-21+23-11-52.937 ========

                             

                            =O====== M/10.3.181.26 2011-06-21+23-11-53.093 ========

                            0000 [I] 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\7.dir\InstallFlashPlayer.exe" -iv 0

                            0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                            0002 [W] 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

                            0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                            0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0006 [W] 00001036 Software\Opera Software/Plugin Path 2

                            0007 [W] 00001036 Software\Opera Software/Plugin Path 2

                            0008 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

                            0009 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10t_Plugin.exe

                            0010 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

                            0011 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                            0012 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

                            =X====== M/10.3.181.26 2011-06-21+23-12-10.609 ========

                             

                            =O====== M/10.3.181.26 2011-08-12+23-34-27.203 ========

                            0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10t_Plugin.exe" -update plugin

                            0001 [I] 00000011 0

                            =X====== M/10.3.181.26 2011-08-12+23-37-25.781 ========

                             

                            =O====== M/10.3.183.5 2011-08-12+23-37-25.843 ========

                            0000 [I] 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\8.dir\InstallFlashPlayer.exe" -iv 0

                            0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                            0002 [W] 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

                            0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                            0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0006 [W] 00001036 Software\Opera Software/Plugin Path 2

                            0007 [W] 00001036 Software\Opera Software/Plugin Path 2

                            0008 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

                            0009 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10v_Plugin.exe

                            0010 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

                            0011 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                            0012 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                            0013 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

                            =X====== M/10.3.183.5 2011-08-12+23-38-04.859 ========

                             

                            =O====== M/10.3.183.5 2011-09-25+14-58-06.531 ========

                            0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10v_Plugin.exe" -update plugin

                            0001 [I] 00000011 0

                            =X====== M/10.3.183.5 2011-09-25+15-00-42.421 ========

                             

                            =O====== M/10.3.183.10 2011-09-25+15-00-42.468 ========

                            0000 [I] 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\4.dir\InstallFlashPlayer.exe" -iv 0

                            0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                            0002 [W] 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

                            0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                            0004 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0006 [W] 00001036 Software\Opera Software/Plugin Path 2

                            0007 [W] 00001036 Software\Opera Software/Plugin Path 2

                            0008 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

                            0009 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10x_Plugin.exe

                            0010 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

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                            0013 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

                            =X====== M/10.3.183.10 2011-09-25+15-52-24.062 ========

                             

                            =O====== M/10.3.183.10 2011-10-16+15-26-31.015 ========

                            0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10x_Plugin.exe" -update plugin

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                            =X====== M/10.3.183.10 2011-10-16+15-27-09.359 ========

                             

                            =O====== M/11.0.1.152 2011-10-16+15-27-09.484 ========

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                            =X====== M/11.0.1.152 2011-10-16+15-27-25.218 ========

                             

                            =O====== M/11.1.102.55 2011-11-14+01-25-24.062 ========

                            0000 [I] 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\5.dir\InstallFlashPlayer.exe" -iv 4

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                            =X====== M/11.1.102.55 2011-11-14+01-25-34.109 ========

                             

                            =O====== M/11.0.1.152 2011-11-14+01-19-29.296 ========

                            0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_Plugin.exe" -update plugin

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                            =X====== M/11.0.1.152 2011-11-14+01-25-34.140 ========

                             

                            =O====== M/11.1.102.62 2012-02-22+17-10-21.468 ========

                            0000 [I] 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\6.dir\InstallFlashPlayer.exe" -iv 4

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                            =X====== M/11.1.102.62 2012-02-22+17-10-32.265 ========

                             

                            =O====== M/11.1.102.55 2012-02-22+17-09-09.484 ========

                            0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11e_Plugin.exe" -update plugin

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                            =X====== M/11.1.102.55 2012-02-22+17-10-32.296 ========

                             

                            =O====== M/11.1.102.62 2012-03-18+00-12-06.820 ========

                            0000 [I] 00000010 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11f_Plugin.exe -maintain plugin

                            =X====== M/11.1.102.62 2012-03-18+00-12-20.429 ========

                             

                            =O====== M/11.1.102.62 2012-03-18+00-12-23.179 ========

                            0000 [I] 00000010 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11f_Plugin.exe -maintain plugin

                            =X====== M/11.1.102.62 2012-03-18+00-12-31.289 ========

                             

                            =O====== M/11.1.102.62 2012-03-18+00-12-50.007 ========

                            0000 [I] 00000010 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11f_Plugin.exe -maintain plugin

                            =X====== M/11.1.102.62 2012-03-18+00-12-57.226 ========

                             

                            =O====== M/11.1.102.62 2012-03-18+02-43-26.000 ========

                            0000 [I] 00000010 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11f_Plugin.exe -maintain plugin

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                            =X====== M/11.1.102.62 2012-03-18+02-43-34.187 ========

                             

                            =O====== M/11.1.102.63 2012-03-18+04-22-42.703 ========

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                            =X====== M/11.1.102.63 2012-03-18+04-22-59.843 ========

                             

                            =O====== M/11.1.102.63 2012-03-18+04-43-06.781 ========

                            0000 [I] 00000010 "C:\Documents and Settings\Monty  Johnson\My Documents\Incoming Files\uninstall_flash_player_32bit.exe" -force 

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                            =X====== M/11.1.102.63 2012-03-18+04-43-18.156 ========

                             

                            =O====== M/11.1.102.63 2012-03-18+04-47-18.859 ========

                            0000 [I] 00000010 "C:\Documents and Settings\Monty  Johnson\My Documents\Incoming Files\uninstall_flash_player_32bit.exe" -force 

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                            =X====== M/11.1.102.63 2012-03-18+04-47-42.000 ========

                             

                            =O====== M/11.1.102.63 2012-03-18+05-33-52.578 ========

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                            0012 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0013 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                            0014 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0015 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0016 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                            0017 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0018 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0019 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                            0020 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0021 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0022 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                            0023 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0024 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0025 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                            0026 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0027 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0028 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                            0029 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0030 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0031 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                            0032 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0033 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0034 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                            0035 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0036 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0037 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                            0038 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0039 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0040 [E] 00001039

                            =X====== M/11.1.102.63 2012-03-18+05-34-06.484 ========

                             

                            =O====== M/11.1.102.63 2012-03-18+05-39-13.796 ========

                            0000 [I] 00000010 "C:\Documents and Settings\Monty  Johnson\Desktop\uninstall_flash_player_32bit(1).exe" -force 

                            0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                            0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0003 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0004 [W] 00001018

                            0005 [W] 00001037 Software\Macromedia\FlashPlayer\SafeVersions/ 2

                            0006 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

                            0007 [W] 00001019

                            0008 [W] 00001020

                            0009 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

                            0010 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

                            0011 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

                            0012 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

                            0013 [W] 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2

                            0014 [W] 00001021

                            0015 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0016 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                            0017 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\{2CA4F306-B280-4ab2-B5E1-1DFA3583F046}/C:\WINDOWS\system32\FlashPlayerCPLApp.c pl 2

                            0018 [W] 00001048

                            0019 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                            0020 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                            0021 [W] 00001018

                            0022 [W] 00001036 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

                            0023 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

                            0024 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

                            0025 [W] 00001019

                            0026 [W] 00001020

                            0027 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

                            0028 [W] 00001037 Software\Macromedia\FlashPlayerPlugin/ 2

                            0029 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

                            0030 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

                            0031 [W] 00001021

                            0032 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0033 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                            0034 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\{2CA4F306-B280-4ab2-B5E1-1DFA3583F046}/C:\WINDOWS\system32\FlashPlayerCPLApp.c pl 2

                            0035 [W] 00001048

                            0036 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                            0037 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                            0038 [W] 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

                            0039 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                            0040 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0041 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0042 [W] 00001036 Software\Opera Software/Plugin Path 2

                            0043 [W] 00001036 Software\Opera Software/Plugin Path 2

                            =X====== M/11.1.102.63 2012-03-18+05-39-20.890 ========

                             

                            =O====== M/11.1.102.63 2012-03-18+05-43-29.375 ========

                            0000 [I] 00000010 "C:\Documents and Settings\Monty  Johnson\Desktop\uninstall_flash_player_32bit(1).exe" -force 

                            =X====== M/11.1.102.63 2012-03-18+05-43-33.468 ========

                             

                            =O====== M/11.1.102.63 2012-03-18+06-20-13.187 ========

                            0000 [I] 00000010 "C:\Documents and Settings\Monty  Johnson\Desktop\uninstall_flash_player_32bit(1).exe" -force 

                            0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                            0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0003 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0004 [W] 00001018

                            0005 [W] 00001037 Software\Macromedia\FlashPlayer\SafeVersions/ 2

                            0006 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

                            0007 [W] 00001019

                            0008 [W] 00001020

                            0009 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

                            0010 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

                            0011 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

                            0012 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

                            0013 [W] 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2

                            0014 [W] 00001021

                            0015 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0016 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                            0017 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\{2CA4F306-B280-4ab2-B5E1-1DFA3583F046}/C:\WINDOWS\system32\FlashPlayerCPLApp.c pl 2

                            0018 [W] 00001048

                            0019 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                            0020 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                            0021 [W] 00001018

                            0022 [W] 00001036 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

                            0023 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

                            0024 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

                            0025 [W] 00001019

                            0026 [W] 00001020

                            0027 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

                            0028 [W] 00001037 Software\Macromedia\FlashPlayerPlugin/ 2

                            0029 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

                            0030 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

                            0031 [W] 00001021

                            0032 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0033 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                            0034 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\{2CA4F306-B280-4ab2-B5E1-1DFA3583F046}/C:\WINDOWS\system32\FlashPlayerCPLApp.c pl 2

                            0035 [W] 00001048

                            0036 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                            0037 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                            0038 [W] 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

                            0039 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                            0040 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0041 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0042 [W] 00001036 Software\Opera Software/Plugin Path 2

                            0043 [W] 00001036 Software\Opera Software/Plugin Path 2

                            =X====== M/11.1.102.63 2012-03-18+06-20-19.796 ========

                             

                            =O====== M/11.1.102.63 2012-03-18+23-34-13.234 ========

                            0000 [I] 00000010 "C:\Documents and Settings\Monty  Johnson\My Documents\Incoming Files\uninstall_flash_player_32bit(1).exe" -force 

                            0001 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0003 [W] 00001018

                            0004 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

                            0005 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

                            0006 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

                            0007 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

                            0008 [W] 00001021

                            0009 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0010 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

                            0011 [W] 00001037 Software\Macromedia\FlashPlayerPlugin/ 2

                            0012 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

                            0013 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

                            0014 [W] 00001021

                            0015 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0016 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                            0017 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                            0018 [W] 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

                            0019 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                            0020 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0021 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0022 [W] 00001036 Software\Opera Software/Plugin Path 2

                            0023 [W] 00001036 Software\Opera Software/Plugin Path 2

                            =X====== M/11.1.102.63 2012-03-18+23-34-22.078 ========

                             

                            =O====== M/11.1.102.63 2012-03-19+07-26-14.140 ========

                            0000 [I] 00000010 "C:\Documents and Settings\Monty  Johnson\My Documents\Incoming Files\uninstall_flash_player_32bit(2).exe" -force 

                            0001 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0003 [W] 00001018

                            0004 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

                            0005 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

                            0006 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

                            0007 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

                            0008 [W] 00001021

                            0009 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0010 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

                            0011 [W] 00001037 Software\Macromedia\FlashPlayerPlugin/ 2

                            0012 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

                            0013 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

                            0014 [W] 00001021

                            0015 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                            0016 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                            0017 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                            0018 [W] 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

                            0019 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                            0020 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0021 [W] 00001036 Software\Opera Software/Last CommandLine 2

                            0022 [W] 00001036 Software\Opera Software/Plugin Path 2

                            0023 [W] 00001036 Software\Opera Software/Plugin Path 2

                            =X====== M/11.1.102.63 2012-03-19+07-26-22.187 ========

                            • 11. Re: UNABLE TO DOWNLOAD FLASH PLAYER
                              pwillener CommunityMVP

                              Thank you for the FlashInstall.log file; I can see that there are many errors or warnings during the uninstall process. However, I cannot see any attempts to run the installers - could it be that the error occurs before it starts logging?

                               

                              Two things to try:

                              1. a clean install; it's almost the same as you have already done, but a bit more thorough: http://http://forums.adobe.com/thread/928315
                              2. if the install still fails, can you try to run this Microsoft tool: http://support.microsoft.com/mats/Program_Install_and_Uninstall
                              • 12. Re: UNABLE TO DOWNLOAD FLASH PLAYER
                                DrWhom Community Member

                                Pat-

                                I tried the two things you suggested, no joy.

                                But, undaunted...I learned from your Fixit tool that I was missing two killbits activex updates, so I fixed.

                                Then...when checking my Java performance, (suggested elsewhere on da web), I learned I had SEVEN old Java versions that needed uninstalling. I didn't know this about Java!

                                So I deleted almost 900meg of old Java program.

                                Rebooted and loaded both new Flash (.exe and .msi) and...............................................................etc...................

                                YA-HOO IT'S A GO!

                                 

                                ps thank you thank you for all your help......

                                • 13. Re: UNABLE TO DOWNLOAD FLASH PLAYER
                                  pwillener CommunityMVP

                                  Thank you for the feedback; didn't know that Java could do such a thing...

                                  • 14. Re: UNABLE TO DOWNLOAD FLASH PLAYER
                                    DrWhom Community Member

                                    Me either, and I still don't with any certainty.  I did 2 different fixes at once.  Uploading 2 "killbits actvex" updates in Windows, then uninstalling my 7 outdated Java files.

                                    Which operation was the fix.....

                                    But thanks again! Your suggestions gave me the inspiration to keep up the fight; not take hammer to cpu.

                                    • 15. Re: UNABLE TO DOWNLOAD FLASH PLAYER
                                      ediejessesmom Community Member

                                      Isn't there an executable file that you can send to me?  I am not computer savvy and I tried using the uninstall feature, and it worked, however when flash goes to open up, it stays stuck at 0% then becomes unresponsive, and I have to stop it .

                                      • 16. Re: UNABLE TO DOWNLOAD FLASH PLAYER
                                        pwillener CommunityMVP

                                        What is your operating system, version & edition?

                                         

                                        What is your web browser & version?

                                        • 17. Re: UNABLE TO DOWNLOAD FLASH PLAYER
                                          ediejessesmom Community Member

                                          I have Microsoft XP and use Firefox

                                          • 19. Re: UNABLE TO DOWNLOAD FLASH PLAYER
                                            ediejessesmom Community Member

                                            I really appreciate you trying to help me.  I downloaded the 32 bit version

                                            and tried to open it and run it, but I received a box that only showed me an

                                            error box with a red circle and an x through it, the ok button, and the

                                            title of Adobe Flash Player Installer/Uninstaller on it.

                                            • 20. Re: UNABLE TO DOWNLOAD FLASH PLAYER
                                              ediejessesmom Community Member

                                              I just tried it again and received an error msg that stated "Certificate

                                              authentication failed, please re-install to correct the problem."

                                              • 21. Re: UNABLE TO DOWNLOAD FLASH PLAYER
                                                Xircal Community Member

                                                ediejessesmom wrote:

                                                 

                                                I just tried it again and received an error msg that stated "Certificate

                                                authentication failed, please re-install to correct the problem."

                                                 

                                                Which version of Firefox do you have installed?

                                                • 23. Re: UNABLE TO DOWNLOAD FLASH PLAYER
                                                  Xircal Community Member

                                                  ediejessesmom wrote:

                                                   

                                                  11.0

                                                   

                                                  OK, do the following please.

                                                  1. If you have the Firefox view with the oblong orange button top left, hit the ALT key to get the text links. Then click Help | Restart with add-ons disabled.
                                                  2. In the next menu which appears, click the button called "Continue in Safe Mode" without checkmarking any of the boxes.
                                                  3. When Firefox restarts, all your add-ons will be disabled and you'll only see the default layout.
                                                  4. Download the Flash uninstaller. This is a direct link so you won't see a page, only the file to be downloaded.
                                                  5. Download the latest Flash installer 11.1.102.83 This is also a direct download link.
                                                  6. Close Firefox.
                                                  7. Disable your antivirus. This is important because most modern AV incorporate scanners which interfere with the installation process. If you have AVAST, right click the orange icon in systray and go to "AVAST Shields Control". Choose to disable all shields for one hour. If you have a different AV, consult this list for instructions on how to disable it: http://www.bleepingcomputer.com/forums/topic114351.html
                                                  8. Run the Flash uninstaller to remove Flash player (even if you think it's not installed).
                                                  9. Next, double click the Flash installer you downloaded to install Flash.
                                                  10. Finally, re-enable your antivirus.

                                                   

                                                  Should work.

                                                  • 24. Re: UNABLE TO DOWNLOAD FLASH PLAYER
                                                    ediejessesmom Community Member

                                                    Thank you so much for helping me.  This worked, and now my husband won't be

                                                    upset with me.  I really appreciate all of the help.

                                                     

                                                     

                                                     

                                                    Michelle

                                                    • 25. Re: UNABLE TO DOWNLOAD FLASH PLAYER
                                                      Xircal Community Member

                                                      You're welcome Michelle.