Word import - hyperlinks work in one document, not in another

[Guest]

Hi all,

I am aware that much has been written about broken links after importing, but there is a strange pattern to my problem I have not seen before.

I have three language versions of one document (English, French, German). So I set up three independent RoboHelp 8 projects and imported (linked) the corresponding Word documents. English and German are no problem, but in the French project, some (10%) cross-refs are not converted to hyperlinks. The involved titles have no accents, so it is probably not a character set problem. If I update the Word link or force update, it is always exactly the same cross-refs that are not converted correctly.

The cross-refs in Word look like this:

{HYPERLINK \I " title "}

The cross-refs that do convert correctly have the same format, I see no difference between cross-references that work in RH and those that don't.

Any ideas about this?

[Peter Grainge]

Is there a space after "title" but in the quotes? Same in good and bad?

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Guest]

Sometimes, but it does not seem to affect the function. There are working links with spaces at the end.

On the other hand, there are strange things like this:

I have two chapter titles named "Système de désignation des modules de fonction" and"Système de désignation des connexions".

When I create hyperlinks, then Word inserts these fields:
{HYPERLINK \l " Système de désignation"}
{HYPERLINK \l " Système de désignation "}

-> The titles are cut off in the middle, the text markers differ only by an extra space. These hyperlinks work in Word, but not in RoboHelp.

[Peter Grainge]

Beyond checking all the language settings in the project, which you have probably done many times, I don't know what else to suggest. If you want to send me a short document that will create the problem, I will happily import it and see what happens.

I believe in the languages there is French and Canadian French. Could that be relevant?

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Guest]

Peter,

many thanks for your efforts, I will send you a short part of the document (one page) that reproduces the problem.

The project language originally was Swiss German, but changing to French did not help regrettably.

[Guest]

Last status: Peter could reproduce the problem (thanks for the efforts!), but found no solution either. I filed a bug report to Adobe and asked weather I could send them the sample project, but received no response at all. I guess this is the end of the line then.