Captivate 5 Recording XP - System freezes

[Guest]

Hello,

A few weeks ago I used captivate 5 and had no issues.  However last week I tried to start recording and each time I try my system freezes before the Window to record menu appears.

When I bring up the task manager - I get to see that window but can not select anything.  Any ideas what might be going on?

Regards,

Dave.

[Guest]

Hi Dave,

Please clear Captivate 5 preferences, and then check if this issue is reprodicble.

Captivate 5 preferences are under the location: C:\Users\\AppData\Local\Adobe. Here, delete the folder called Captivate 5.

Please let me know if this works for you.

Thanks,

Sushma

[Guest]

Hi - I don’t have a c:\users directory on my syetm but was able to change some of my prefernces and the system started ok.

Regards,

Dave.

Dave Bolsdon

GE Energy

T +44 1223 449356

M +44 7768 852896

E dave.bolsdon@ge.com

W www.ge-energy.com/communications

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[Lilybiri]

Hi,

If you ever need to find that folder, you have to know that it is by default a hidden folder. So you have to tweak the settings in Explorer (Tools, Folder Options, View) to 'see' that folder.

Lilybiri

[Guest]

Hi,

Does this mean you cleared Captivate preferences and were able to record? Or, has the issue been resolved yet?

Thanks,

Sushma

[Guest]

Yes - I cleared my existing preferences and started again and was able to proceed.

Regards,

Dave.

Dave Bolsdon

GE Energy

T +44 1223 449356

M +44 7768 852896

E dave.bolsdon@ge.com

W www.ge-energy.com/communications

[Guest]

Good to know issue was resolved.

Thanks,

Sushma