1 2 3 Previous Next 91 Replies Latest reply: Jun 21, 2011 11:47 AM by eidnolb onlyone RSS

    Flash Player 10.2 Crashes Browser

    maziak Community Member

      Hi there

       

      We have a large flash application and can confirm that the new FP 10.2 causes the browser to crash when running our application.

       

      We can confirm the following:

      - It crashes on a fresh install of Windows 7, running Chrome [* see crash log]

      - It crashes on a Mac (Safari, Chrome, FF)

      - It crashes on Linux (Chrome, FF, Opera)

      - It crashes on Windows 7, XP, Vista (IE, FF, Chrome)  [** another crash log]

      - Turnnig hardware accelleration on | off does nothing (might slightly increase the time in our app before the crash)

      - The same app does not crash with previous versions of the Flash Player

      - The same app does not crash with the debug player of FP 10.2

       

      We thought that perhaps the crash was due to our app using too much memory and being kicked off by the Flash Player's new 'out of memory' feature: "Out-of-memory management

      Automatically prevent out-of-memory browser crashes by shutting down instances where a SWF file attempts to allocate more memory than is available on the device."  http://www.adobe.com/products/flashplayer/features/

      But this feature has been around since FP 10.1, so that does not explain the problem.

       

      Another suggestion was this:

      http://forums.adobe.com/thread/789403

      Not very useful because we have thousands of lines of code and countless switch statements.

       

      Adobe, what is going on? I've traweled the Flash Player forum & there are lots of questions being asked about version FP 10.2, but no useful answers or responses from your team?

       

      [* Crash Log]

      Faulting application name: chrome.exe, version: 0.0.0.0, time stamp: 0x4d533e9f

      Faulting module name: gcswf32.dll, version: 10.2.154.12, time stamp: 0x4d4bb77d

      Exception code: 0xc0000005

      Fault offset: 0x003b9ef7

      Faulting process id: 0x950

      Faulting application start time: 0x01cbcd140681ac02

      Faulting application path: C:\Users\cybert\AppData\Local\Google\Chrome\Application\chrome.exe

      Faulting module path: C:\Users\cybert\AppData\Local\Google\Chrome\Application\9.0.597.98\gcswf32.dll

       

      [** another crash log]

      Faulting application name: iexplore.exe, version: 8.0.7600.16722, time stamp: 0x4d0c2f29

      Faulting module name: Flash10m.ocx, version: 10.2.152.26, time stamp: 0x4d4b5d09

      Exception code: 0xc0000005

      Fault offset: 0x003c2637

      Faulting process id: 0x13d8

      Faulting application start time: 0x01cbcd13de16cd56

      Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe

      Faulting module path: C:\Windows\system32\Macromed\Flash\Flash10m.ocx

      Report Id: 2c2a3ab5-3908-11e0-80fd-00238b5cbd82

        • 1. Re: Flash Player 10.2 Crashes Browser
          krloyn

          go to adobe.com and update

           

           

           

          de salud

          • 2. Re: Flash Player 10.2 Crashes Browser
            maziak Community Member

            These findings are with the latest Flash Player, so "go to adobe.com and update" is not the solution

            • 3. Re: Flash Player 10.2 Crashes Browser
              carlospauluk Community Member

              same here...

              I updated flash player to 10.2.152.26 yesterday (2011-02-15)...

               

              now When I log on gmail, that progress bars starts loading and just before the end, firefox gives me a message like "A script on this page may be running or stopped responding. You can stop it now or continue to see if it stops running."

               

              it shows up this message a couple of times, about this scripts:

               

              https://mail.google.com/mail/?ui=2&view=js&name=main,tlist&ver=D9xmHqlo.pt_BR.&am=!TucS1ut U_i77BeVhwImoshe6cdnItPMyWXiuH8ud5pY1ta9Pr63XyQ&fri:1571

               

              https://mail.google.com/mail/h/sxibt4dt8hog/?v=mjs&name=tz&ver=yice0ryz0:1

               

               

               

              If I click "Continue", on Task Manager the firefox.exe goes crazy, like consuming 200mb, 300mb, 400mb, 500mb, 600mb

              then it returns to 200mb, 300mb, 400mb, 500mb, 600mb, and goes like this on a cycle

               

               

              I´m on a Windows XP SP3, dual core intel processor, 3gb RAM...

               

              The enterprise antivirus is F-Secure, and I can´t change any configuration on it...

               

               

              Another thing, I tried to unistall the flash player and install it a lot of times, and even tried to

              install old versions, which doesn´t worked, no pages with flashes loaded the scripts with old

              versions of flash players, like they wasn´t really installed (i downloaded them from http://kb2.adobe.com/cps/142/tn_14266.html)

               

              but when I go back and install the 10.2.152.26 again, a lot of pages with flashes works normally...

               

              my problem here really is the Gmail...

               

              any ideas??

              • 4. Re: Flash Player 10.2 Crashes Browser
                ziiipfi

                Hi guys,

                 

                I have also the same problems and I tryed everything to find a solution for it. Yesterday I found this forum here. So I hoped that the latest update can repair my flash player, but it failed. Today it`s still the same.

                 

                Its really hard, that such a huge firm like adobe cant publish an update that fix the problems. I`m really disappointed about that.

                 

                Now we have to wait to the next update. Hopefully it will works.

                 

                Bye, Zipfi

                • 5. Re: Flash Player 10.2 Crashes Browser
                  omgitskristin

                  yeah I just posted another thread about this because I didn't see this. it freezes with gmail, youtube, hulu, anything with video or that runs scripts.

                   

                  http://forums.adobe.com/thread/792300?tstart=0

                  • 6. Re: Flash Player 10.2 Crashes Browser
                    eidnolb onlyone Community Member

                    Hi, What size is the application you are trying to download? Is it an Adobe program/application?

                     

                    What Adobe programs are you using in addition to Flash Player?

                     

                    I would think whatever you are trying to download is crashing your browsers but let me know on the above.

                     

                    eidnolb

                    • 7. Re: Flash Player 10.2 Crashes Browser
                      omgitskristin Community Member

                      I'm not sure about the original poster but it crashes for me when I'm not even trying to download any other application. I have the full Adobe CS4 but the only thing open when the crashes happened was either Firefox, Chrome, or Safari.

                      • 8. Re: Flash Player 10.2 Crashes Browser
                        Acenickells

                        This update has really messed up my

                        browsing. I don't know what

                        these things are that you are talking about.

                        I just wish I had not agreed to this duff update.

                        My question is, Is there an alternative flash player that I can download? It would be great to be able to get back on you tube and stuff.

                        • 9. Re: Flash Player 10.2 Crashes Browser
                          eidnolb onlyone Community Member

                          Hi,

                          Hi, Try turning off the hardware acceleration. If that doesn't fix your problem, then start your own thread and post your computer/browser info with your first post please.

                           

                          You may want to go to this site: http://www.adobe.com/software/flash/about/. Right click on the Flash logo, Settings,
                          then UNcheck the hardware acceleration in Display Settings.

                           

                           

                           

                          Thanks,

                           

                          eidnolb

                          • 10. Re: Flash Player 10.2 Crashes Browser
                            eidnolb onlyone Community Member

                            Hi,

                             

                            Hi, Try turning off the hardware acceleration. If that doesn't fix your problem, then start your own thread and post your computer/browser info with your first post please.

                             

                            You may want to go to this site: http://www.adobe.com/software/flash/about/. Right click on the Flash logo, Settings,
                            then UNcheck the hardware acceleration in Display Settings.

                             

                             

                             

                            Thanks,

                             

                            eidnolb

                             

                             

                            • 11. Re: Flash Player 10.2 Crashes Browser
                              eidnolb onlyone Community Member

                              Hi,

                               

                              Hi, Try turning off the hardware acceleration. If that doesn't fix your problem, then start your own thread and post your computer/browser info with your first post please.

                               

                              You may want to go to this site: http://www.adobe.com/software/flash/about/. Right click on the Flash logo, Settings,
                              then UNcheck the hardware acceleration in Display Settings.

                               

                               

                               

                              Thanks,

                               

                              eidnolb

                               

                               

                              • 13. Re: Flash Player 10.2 Crashes Browser
                                Acenickells Community Member

                                Stop keep saying the same thing over and over again about

                                the accelleration thing. It obviously doesn't

                                work for a lot of us. This thread is fine. we all

                                have the same problem. How many threads

                                do you want on the same subject?

                                After all, windows means windows, I expect these things to

                                work because I have windows. Are you saying there is no alternative?

                                Can I revert to the previous build?

                                • 14. Re: Flash Player 10.2 Crashes Browser
                                  Acenickells Community Member

                                  Thanks carlospauluk, I didn't read

                                  your post far enough, So I guess we're really stuck?

                                  • 15. Re: Flash Player 10.2 Crashes Browser
                                    eidnolb onlyone Community Member

                                    Hi Acenickells, This thread was started by maziak and his issues will be adddressed. I understand that turning off the hardware acceleration isn't the solution for everyone, but it is for some.

                                     

                                    If you want individual help, then please start your own thread. I simply cannot address 5-10 people on one thread with different issues and computer configurations and will not even try.

                                     

                                    Start you own thread and with your first post, include your computer information and browser information so someone is able to have some idea what you are talking about. I have no idea and couldn't even address your issues, if I wanted to, which I won't do on this thread.

                                     

                                     

                                     

                                    eidnolb

                                    • 16. Re: Flash Player 10.2 Crashes Browser
                                      Acenickells Community Member

                                      I do see your point. All I want is an alternative to Adobe

                                      Flash Player. If it is another incompatable application then I would like an alternative flash player as I like my applications. I'm using windows on a fairly modern PC. I do not see the tie-up between my computer specs and problems with flash player as it was working fine until this update. If Adobe isn't going to fix it then I would like an alternative and I haven't found one. I was just asking.

                                      Anyway, this is too heavy for me so I'll just do without until something works again, or not.

                                      • 17. Re: Flash Player 10.2 Crashes Browser
                                        maziak Community Member

                                        Hi eidnolb

                                         

                                        Out application is a Flex 4 application just under 3mb. It references 1 module (250KB) and 2 shared libraries (920KB, 168KB). While running it downloads an additional module of +- 200KB.

                                         

                                        Here is the scenario of what happens before the crash:

                                         

                                        - User logs in

                                        - Application initial screens load up

                                        - Application crashes after about 5s

                                         

                                        This does not happen with all user accounts. There is a particular user account where we can replicate this 100% of the time, which is why we can confirm the problem is happening in all the different OS / browser environments (note all the points listed in my original post).

                                         

                                        For some user accounts unchecking hardware accelleration increases the time before which the app crashes. For our user account where we can replicate the issue 100%, turning off hardware accelleration makes no difference. With this user account we did not get the issue when using the Flash 10.2 debug player or the FP 10.1 player.

                                         

                                        We tried to isolate the problem to a particular line of code, but have not been able to drill down into where it could be happening. It is definitely a Flash Player 10.2 issue that is causing some code in our application to crash the browser.

                                         

                                        We have tried analysing our app in firefox through the Mac OS sampler & it crashes at the same point every time. We haven't been able to decipher anything from this information though because it's the regular Flash Player and the method names are all obfuscated. If it was the debug player we could use tracing to find out more about where the problem is.

                                         

                                        What we do know is that it is something in Flash Player 10.2. For now we are telling our user base to use the debug player, but this doesn't help new users that sign into our site and their browser crashes. Hence it is very urgent we get this fixed.

                                         

                                        Cheers

                                        maziak

                                        • 18. Re: Flash Player 10.2 Crashes Browser
                                          eidnolb onlyone Community Member

                                          Hi maziak, Thanks for the info. First, the size of the application isn't large according to what you listed(est. under 5MB).

                                           

                                          Am I understanding correctly that you have a website and the people that come to the website are having issues? I am not sure how to address the issues you are describing. A personal computer issue or a website that you have built.

                                           

                                          Just a comment regarding hardware accleration and Flash Player 10.2. Unless Flash Player is Installed correctly into a machine and confirmed, hardware acceleration doesn't matter whether it's ON or OFF. What I see from the logs in your first post is that there is an Installation issue involving the ActiveX Control(Shockwave Flash Object).

                                           

                                          I'm not sure if the Flash Player forum is the best place for the issues you are having. You mention users, like many. Then code, etc. Flash Player is not a complicated Install although there is a certain procedure that needs followed to insure success.

                                           

                                           

                                          Let me know on the above,

                                           

                                           

                                          Thanks,

                                           

                                          eidnolb

                                          • 19. Re: Flash Player 10.2 Crashes Browser
                                            maziak Community Member

                                            Hi eidnolb

                                             

                                            Yes, we have a Flex web application. People come to our web application and their browser crashes. It crashes for us too (the developers that created the web application).

                                             

                                            This happens for anyone that uses our web application and are using the latest Flash Player 10.2.

                                             

                                            If this is due to an installation issue (as you mention from the logs) then there must be a problem with the way Flash Player installs itself. Running our application with a fresh Windows 7 install, fresh Chrome install and fresh Flash Player 10.2 install creates that error log.

                                             

                                            Cheers

                                            M

                                            • 20. Re: Flash Player 10.2 Crashes Browser
                                              eidnolb onlyone Community Member

                                              Hi maziak, thank you for explaining, that helps. Before trying to Install any version of Flash Player, the Adobe Uninstaller needs to be used. This Uninstalls any previous version, then the new version is Installed. One must use the Administrator Account since Permission to Install the ActiveX Control in the IE browser is needed. This is what the Flash10m.ocx refers to. The reason for the Permissions is that the Flash Player Installer writes to the Windows Registry. Flash Player Installs 2 Flash files into the C:\Windows\System32\Macromed\Flash plus a couple of text docs, then ActiveX Control into the IE browser. This ActiveX Control is Shockwave Flash Object; not to be confused with the Shockwave Flash ActiveX Control that is for the Shockwave Player, which is a different program.

                                               

                                              Adobe Flash Player is always out with the old and in with the new. It doesn't "add" to the current version as perhaps other programs may do.

                                               

                                              If the above is not followed, then there would be a problem of course.

                                               

                                              Now I am only speaking of the 32bit OS system, as the location of the Flash/Files folder is different for the 64bitOS, even when using the 32bit browser.

                                               

                                              And I'm not addressing the info for a non-IE browser.

                                               

                                              I hope this helps, let me know.

                                               

                                              Thanks,

                                               

                                              eidnolb

                                              • 21. Re: Flash Player 10.2 Crashes Browser
                                                maziak Community Member

                                                Hi eidnolb

                                                 

                                                We have tried the exact methods you describe, with uninstalling the old version of the flash player and then reinstalling the new version. We still got the problem after that. This was on a 32 bit version of Windows 7.

                                                 

                                                I really think there is a bug that has been released with the new Flash Player 10.2 itself which is causing the problem. I don't think it is an installation problem.

                                                 

                                                Cheers

                                                M

                                                • 22. Re: Flash Player 10.2 Crashes Browser
                                                  eidnolb onlyone Community Member

                                                  Hi maziak, It might be helpful if you posted back the Flash files that are Installed. Also is the Shockwave Flash Object Installed and enabled in the IE browser and the same version(10.2.152.26)?

                                                   

                                                  I always like to confirm that Flash Player is Installed correctly first and then proceed with issues that may cause it not to work.

                                                   

                                                  Using IE, go to this Adobe site and let me know if you can see the Flash logo animation and what version of Flash Player is displayed. The animation occurs as soon as the site opens and then remains stationary.

                                                  http://www.adobe.com/software/flash/about/

                                                   

                                                  There can be other reasons for the Users having problems, but I want to address yours first.

                                                   

                                                   

                                                   

                                                  Thanks,

                                                   

                                                  eidnolb

                                                  • 23. Re: Flash Player 10.2 Crashes Browser
                                                    s.sirgi@engageweb.it Community Member

                                                    Well, really don't realize what Adobe did at the time, but something has to be wrong inside version 10.2 of the Flash player.

                                                     

                                                    My computer worked great until 10.1, but after it begins to hang (ALL the system hang, not just browsers) when trying to play videos i.e. from Youtube.

                                                    Windows always becomes unresponsive and I just can turn off the PC. This happens with all the browsers, not just IE (v 8.0.7600.16385). Anyway Flash movies and apps are still working, such as banners or online games. No other software installed after 10.2: the problem came immediately out after its installation... but before everything worked.

                                                     

                                                    These are my computer specifications:

                                                    Dell Studio XPS 1645

                                                    Intel Core I7 Q820

                                                    6 Gb RAM

                                                    Windows 7 Pro 64 bit

                                                    Video card ATI Mobility Radeon HD serie-5

                                                    Network card Netlink Gigabit Ethernet

                                                    WLAN card Dell 1397

                                                     

                                                    System should be up-to-date in all its parts and drivers.

                                                     

                                                    These are the Flash Player's details from IE8 (it's italian but should be good anyway for the purpose):

                                                     

                                                    Nome: Shockwave Flash Object

                                                    Autore: Adobe Systems Incorporated

                                                    Tipo: Controllo ActiveX

                                                    Versione: 10.2.152.26

                                                    Data file:

                                                    Data ultimo accesso: Oggi 20 febbraio 2011, 1 minuto fa

                                                    ID classe: {D27CDB6E-AE6D-11CF-96B8-444553540000}

                                                    Conteggio utilizzi: 16228

                                                    Conteggio blocchi: 12

                                                    File: Flash10m.ocx

                                                    Cartella: C:\Windows\SysWOW64\Macromed\Flash

                                                     

                                                    I also installed SWF player 11.5.9.620 from Adobe site, but nothing changes with or without it. I tried even to remove 10.2 and go back to 10.1.102.64 (plugin, not ActiveX: ActiveX older can't be installed anymore) but system still freezes both with Firefox (v3.6.13) and Chrome (v9.0.597.98)

                                                     

                                                    Finally, no useful info from Windows Event Viewer, because system freezes and no operation could be performed by user or system. I don’t know if start to trace Windows Management Instrumentation WMI events may collect some useful data in this situation: but if so, please tell me it.

                                                     

                                                    Thanks in advance for support, and let me know if ever exists a better place than this where post such kinds of requests.

                                                     

                                                    Sergio

                                                    • 24. Re: Flash Player 10.2 Crashes Browser
                                                      maziak Community Member

                                                      Hi eidnolb

                                                       

                                                      Okay, I'm going to be doing all of this through Virtual Box so that we can work with the Active X version of the Flash Player. I get the same issue on Mac and my collegues get the same issue on Linux & Windows, so this issue is OS / browser independant.

                                                       

                                                      Here are my installation details:

                                                      - Freshly installed version of 64 bit Windows 7 on Virtual Box

                                                      - Using Internet Explorer 8.0.7600

                                                      - Installed the latest version of the Flash Player: 10.2.152.26

                                                       

                                                      I went to http://www.adobe.com/software/flash/about/  and everything displays fine, I can see the rotating animation.

                                                       

                                                      I went to our application, which crashed as expected.

                                                       

                                                      Here is the crash report:

                                                       

                                                      Log Name:      Application
                                                      Source:        Application Error
                                                      Date:          2/21/2011 5:18:08 PM
                                                      Event ID:      1000
                                                      Task Category: (100)
                                                      Level:         Error
                                                      Keywords:      Classic
                                                      User:          N/A
                                                      Computer:      
                                                      Description:
                                                      Faulting application name: iexplore.exe, version: 8.0.7600.16385, time stamp: 0x4a5bc69e
                                                      Faulting module name: Flash10m.ocx, version: 10.2.152.26, time stamp: 0x4d4b5d09
                                                      Exception code: 0xc0000005
                                                      Fault offset: 0x003c2637
                                                      Faulting process id: 0xbec
                                                      Faulting application start time: 0x01cbd1d61d0f1e76
                                                      Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
                                                      Faulting module path: C:\Windows\SysWOW64\Macromed\Flash\Flash10m.ocx
                                                      Report Id: c8ea953d-3dcd-11e0-8700-08002783b283
                                                      Event Xml:
                                                      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
                                                        <System>
                                                          <Provider Name="Application Error" />
                                                          <EventID Qualifiers="0">1000</EventID>
                                                          <Level>2</Level>
                                                          <Task>100</Task>
                                                          <Keywords>0x80000000000000</Keywords>
                                                          <TimeCreated SystemTime="2011-02-21T15:18:08.000000000Z" />
                                                          <EventRecordID>313</EventRecordID>
                                                          <Channel>Application</Channel>
                                                          <Computer></Computer>
                                                          <Security />
                                                        </System>
                                                        <EventData>
                                                          <Data>iexplore.exe</Data>
                                                          <Data>8.0.7600.16385</Data>
                                                          <Data>4a5bc69e</Data>
                                                          <Data>Flash10m.ocx</Data>
                                                          <Data>10.2.152.26</Data>
                                                          <Data>4d4b5d09</Data>
                                                          <Data>c0000005</Data>
                                                          <Data>003c2637</Data>
                                                          <Data>bec</Data>
                                                          <Data>01cbd1d61d0f1e76</Data>
                                                          <Data>C:\Program Files (x86)\Internet Explorer\iexplore.exe</Data>
                                                          <Data>C:\Windows\SysWOW64\Macromed\Flash\Flash10m.ocx</Data>
                                                          <Data>c8ea953d-3dcd-11e0-8700-08002783b283</Data>
                                                        </EventData>
                                                      </Event>

                                                      • 25. Re: Flash Player 10.2 Crashes Browser
                                                        mziskandar Community Member

                                                        Hi.. I came here because my computer freeze again..

                                                        .. after installing flash player 10.2.

                                                         

                                                        Why do I install/need flash player?

                                                        Because I want to watch youtube/vimeo/etc. My internet is very slow. Its better for me download it first and watch it while starting other download.

                                                         

                                                        The only way to avoid freezes is to use chrome. It is so frustrating freezing while working.

                                                         

                                                        I believe, freezes happens because of flash trying to contact adobe (for auto update or who know what reason.. even when auto update is off ~ I do have firewall ~ cant confirm this, log file freezed too.. maybe I''ll run from vbox later and trace the network ~ either adobe being contacted even while auto update was disabled)

                                                         

                                                        My advice avoid external flash player (thingy that you need to install, especially from adobe), be creative.. find other "way" to download and watch as long as it does'nt freeze!

                                                         

                                                        Cheers!

                                                        • 26. Re: Flash Player 10.2 Crashes Browser
                                                          eidnolb onlyone Community Member

                                                          Hi maziak, thanks for the info. I have some Family things to attend to and as soon as I am able, will get back with you.

                                                           

                                                           

                                                           

                                                          Thanks,

                                                           

                                                          eidnolb

                                                          • 27. Re: Flash Player 10.2 Crashes Browser
                                                            Jawip

                                                            Yes, since I yesterday updated Firefox 3.6.10 and Internet Explorer 7.0.5730.11 whith adobe flash player 10,2,152,26 I´ve had a blue screen and computer crash three times. When trying to watch videoclips.

                                                            • 28. Re: Flash Player 10.2 Crashes Browser
                                                              maziak Community Member

                                                              It looks like we may have found a solution. We managed to trace the issue to a particular switch statement in our code. Wrapping the statement in a try-catch prevented the browser from crashinig in our test case. We're still monitoring to see whether this has fixed the problem in all cases. We will probaby go through our code & wrap all switch statements where complicated processing is done (in particular, where an exception might occur) in try-catch statements.

                                                               

                                                              Hopefully this does solve the problem

                                                              • 29. Re: Flash Player 10.2 Crashes Browser
                                                                eidnolb onlyone Community Member

                                                                Hi, maziak, Well, since you are using Flex and I'm not versed in any of those Adobe programs you may want to check out that Forum also. There are others uses that post there and on the other Adobe program forums.

                                                                 

                                                                Whatever the cause of what is happening, it involves that ActiveX Control for the browser. I see the effect, but since other more Technical Adobe programs are used, I can't help with that part.

                                                                 

                                                                Good idea to persue your line of inquiry.

                                                                 

                                                                 

                                                                Hope you run it down!!

                                                                 

                                                                Thanks,

                                                                 

                                                                eidnolb

                                                                • 30. Re: Flash Player 10.2 Crashes Browser
                                                                  ad707718

                                                                  in my case, it seems "try-catch" is no use, maybe i should give up flex, and try to use flash cs5 totally 

                                                                  • 31. Re: Flash Player 10.2 Crashes Browser
                                                                    agnisia2 Community Member

                                                                    hey guys,

                                                                     

                                                                    my problem: Windows 7 64 bit, IE 9, killer add-on Adobe flash player 10.2 crashes my browser

                                                                    solution that worked for me: desinstall adobe active x, desinstall IE 9, restart, configure IE 8, install adobe flash player again---> bingo!

                                                                     

                                                                    now: please Adobe developer, do us the favor and develop a version that works properly, you should be ashamed to release such a crap!!!!!, sorry....

                                                                    • 32. Re: Flash Player 10.2 Crashes Browser
                                                                      mike_brewer Community Member

                                                                      I have isolated some code that will cause your 10.2 (non-debug client) flash plugin container to crash (http://forums.adobe.com/thread/795249?tstart=0).

                                                                       

                                                                      By finding this kind of code and implementing a workaround (try/catch) the problem should go away until Adobe admits they had a bad

                                                                      bug in Adobe Flash 10.2

                                                                      • 33. Re: Flash Player 10.2 Crashes Browser
                                                                        ad707718 Community Member

                                                                        it's still no use for me, it seems that there are more bugs in "Flash Player 10.2",

                                                                        my case is a "Flash Builder 4 project" with some different states,

                                                                        and each state has an "Image" control to invoke an exteral "swf" built by Flash CS5,

                                                                        when i change the "currentState" variable to swith the state, the browser crashs occasionally

                                                                        this occurs both in debug version and non-debug version,

                                                                        both "V 10.2.154.12" and "V 10,2,152,26", and both in "IE", "FireFox" and "Chrome"

                                                                        (please excuse me for my poor english)

                                                                        • 34. Re: Flash Player 10.2 Crashes Browser
                                                                          mike_brewer Community Member

                                                                          ad707718 wrote:

                                                                           

                                                                          it's still no use for me, it seems that there are more bugs in "Flash Player 10.2",

                                                                          my case is a "Flash Builder 4 project" with some different states,

                                                                          and each state has an "Image" control to invoke an exteral "swf" built by Flash CS5,

                                                                          when i change the "currentState" variable to swith the state, the browser crashs occasionally

                                                                          this occurs both in debug version and non-debug version,

                                                                          both "V 10.2.154.12" and "V 10,2,152,26", and both in "IE", "FireFox" and "Chrome"

                                                                          (please excuse me for my poor english)

                                                                           

                                                                          Yeah that does sound like a different kind of isse. Have you tried with earlier versions of flash like 10.1

                                                                          (http://www.filehippo.com/download_flashplayer_ie/tech/8383/).

                                                                           

                                                                          If you can isolate the part of the code that causes the crash you should post it on the developer forums. Also post the crash log file.

                                                                           

                                                                          Note, when you install different version of flash you should also be a full uninstall inbetween.

                                                                           

                                                                          Regards Michael

                                                                          • 35. Re: Flash Player 10.2 Crashes Browser
                                                                            gomhec

                                                                            Have someone notice this is only with mp4 files using h.264 in HD.?

                                                                            • 36. Re: Flash Player 10.2 Crashes Browser
                                                                              s.sirgi@engageweb.it Community Member

                                                                              Don't know for developers, but for normal users as I am the solution Mike Brewer proposed is the best, because the only working one, at the moment.

                                                                               

                                                                              Anyway, even a stupid downgrade may be hard for inexperienced users, so this may help them:

                                                                               

                                                                              REMOVE THE 10.2

                                                                              Download, i.e. on C:\, the Adobe uninstaller from http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player.exe, then:

                                                                              1.choose Start > Run

                                                                              2.type CMD in the Open box, then press Enter

                                                                              3.move into the right folder, i.e. CD C:\ then press Enter

                                                                              4.type the following, then press Enter: uninstall_flash_player -uninstall

                                                                               

                                                                              DOWNLOAD AND INSTALL 10.0

                                                                              Take it i.e. from here: http://www.4shared.com/get/-G-bCeDf/Adobe_Flash_Player_1002287_Act.html

                                                                              This package contains both ActiveX and Plugin. So install both of them if plan to use IE and other browsers.

                                                                               

                                                                              If you want to try 10.1, feel free to find it somewhere. I have had to downgrade to the version 10.0.22.87 because, after 10.2, even 10.1 didn't work anymore, freezing the computer immediately after few second of any flash movie. But maybe somebody else will live happy even with 10.1.


                                                                              Regards,

                                                                               

                                                                              Sergio

                                                                              • 37. Re: Flash Player 10.2 Crashes Browser
                                                                                eidnolb onlyone Community Member

                                                                                Hi, Just a comment or two for the benefit of not only yourself, but other users. You have elected to Install a version of Flash Player that is about 6 versions old. Each Flash Player update always contains security issues, so all of those measures are lost. This is the same as not updating Windows for over a year and we know many security measures are included with almost every patch Tuesday:-)

                                                                                 

                                                                                I would suggest that anyone having any problem with Flash Player to start their own thread with the needed computer info.

                                                                                 

                                                                                There can be many many reasons that Flash Player is not working with a particular system, depending on the programs/addons that are Installed.

                                                                                 

                                                                                 

                                                                                Not knowing what your problems were, I can't speak to them but it could have been a simple Setting that needed changed.

                                                                                 

                                                                                 

                                                                                Thanks,

                                                                                 

                                                                                eidnolb

                                                                                • 38. Re: Flash Player 10.2 Crashes Browser
                                                                                  s.sirgi@engageweb.it Community Member

                                                                                  Thanks for reply, Eidnolb.

                                                                                   

                                                                                  I already supplied many information about my computer settings and configuration, and nobody replied it at all. Don't know which difference will make to open always new threads, but I will follow your suggestion anyway. Hoping that somebody will read and answer in that way.

                                                                                   

                                                                                  Anyway my idea is still that the origin of our problems have to be deeper than a simple setting of the Player. Because I see lot of unhappy people explaining similar troubles, and no solution come available for any of them. And also because the problem sounds to be really critical anyway: imagine what would mean if any widely used piece of software starts to crash the whole computer JUST for a "wrong" setting around!!

                                                                                   

                                                                                  Believe me, it is REALLY frustrating when the computer freezes just because the browser start to play an unwanted movie somewhere in the page. And it may produce a real damage when it lose all the unsaved job of the moment (uhmm.. or maybe Adobe will refund us for this?).

                                                                                   

                                                                                  So my "solution" is just a workaround, that worked for me on a 6-times older release than the last one. But also I said that other users may have benefit going back even to the previous one. On my pc, it wasn't enough, but of course everybody should have to find and choose the latest working arrangment for their computer.

                                                                                   

                                                                                  Sergio

                                                                                  • 39. Re: Flash Player 10.2 Crashes Browser
                                                                                    mike_brewer Community Member

                                                                                    eidnolb wrote:

                                                                                     

                                                                                    Hi, Just a comment or two for the benefit of not only yourself, but other users. You have elected to Install a version of Flash Player that is about 6 versions old. Each Flash Player update always contains security issues, so all of those measures are lost. This is the same as not updating Windows for over a year and we know many security measures are included with almost every patch Tuesday:-)

                                                                                     

                                                                                    I would suggest that anyone having any problem with Flash Player to start their own thread with the needed computer info.

                                                                                     

                                                                                    There can be many many reasons that Flash Player is not working with a particular system, depending on the programs/addons that are Installed.

                                                                                     

                                                                                     

                                                                                    Not knowing what your problems were, I can't speak to them but it could have been a simple Setting that needed changed.

                                                                                     

                                                                                     

                                                                                    Thanks,

                                                                                     

                                                                                    eidnolb

                                                                                     

                                                                                    However there is also the possible case where there is a bug in the very latest version of Flash (10.2.152.32), on all operating systems and regardless

                                                                                    with what is installed on that system....

                                                                                     

                                                                                    Like in this bug for example , the flash plugin 10.2.152.32 crashes on all platforms when it tries to execute code like this. :

                                                                                     

                                                                                    function crash(...args):void {
                                                                                         var x:int = 2,msg:String;
                                                                                         switch (x) {
                                                                                              case 1: msg = "X"; break;
                                                                                              case 2: msg = args[0]; break;
                                                                                         }
                                                                                         Alert.show(msg);
                                                                                    }
                                                                                    

                                                                                     

                                                                                    This is standard action script code that with all previous plugin versions what have worked without any issues (including beta releases).

                                                                                     

                                                                                    This bug is in adobe flash plugin has nothing to do with what you have installed or what version operating system or what version of your browser. It is just a bug in the version of the flash plugn.

                                                                                     

                                                                                    To test this yourself try this swf : (http://files.chesscube.com.s3.amazonaws.com/images/Crasher.swf)

                                                                                     

                                                                                    So what possible solution do we have then?

                                                                                    1) Downgrade to one that does not crash? (and use this site)

                                                                                    2) and/or Notify adobe.com and what for a solution? (and not use this site or other affected until adobe fixes it)

                                                                                    3) and/or Notify the site developers or the issues and possible workaround and what for them to fix it? (and not use this site until the site fixes it)

                                                                                     

                                                                                    Sometimes, and only just somethings the best software developers in the world can release a new version of something with bugs that render it worse

                                                                                    the prior releases in certain situations. What would be the most pragmatic way to preceed?

                                                                                     

                                                                                    Regards Michael

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