Workspaces and most property windows do not appear

[Katherine Terrell]

Just installed Captivate 5 on Mac 10.6.4 but workspaces and most property windows do not appear.

With only the Skin Editor and the Branching View, I was able to successfully record a very simple software demo. After viewing some tutorials, I realized there is more to this product than I am seeing. Nothing appears when I attempt to choose a workspace, view the Film Strip window, etc. Help?

[Katherine Terrell]

Still looking for help regarding this issue...

[Lilybiri]

Hello Katherine,

Sorry, I did see your question but was at a loss and only working with a Win CP, that is why I never tried to answer. Could it be possible to insert a screenshot of your CP-screen (use the small camera icon in the toolbar, JPEG works fine)? I do not even know if you have a Window menu... as suggested here, or a button for workspaces. And I'm a little bit curious how your workspace is looking, how you did find the Skin editor and the Branching view? The last is normally part of a workspace Navigation, the first of the workspace Applying skin. Both panels are floating, are they perhaps covering up the rest of your screen?

Lilybiri

[Chinmay_Baid]

Hi,

Can you try opening the panels from Window menu?

Regards

Chinmay Baid

[Katherine Terrell]

See attached screenshots (4). I have opened a New Project

1. You can see I'm viewing the Classic workspace. Windows > workspace > classic

2. The only menu bars I can "see" is the Braching editor...

3. ... or Skin editor. Nothing else happens when I choose any other item under "Window"

4. See where the progress bar appears when I open an existing project? It's almost like the app thinks I have 2 monitors and all menu/toolbars are appearing on the second monitor.

5. Record new project appears centered on screen and works fine.

[Katherine Terrell]

See attached screenshots (4). I have opened a New Project

1. You can see I'm viewing the Classic workspace. Windows > workspace > classic

2. The only menu bars I can "see" is the Braching editor...

3. ... or Skin editor. Nothing else happens when I choose any other item under "Window"

4. See where the progress bar appears when I open an existing project? It's almost like the app thinks I have 2 monitors and all menu/toolbars are appearing on the second monitor.

5. Record new project appears centered on screen and works fine.

[Lilybiri]

Hello,

Your suggestion is also mine. I do not know anything about Mac, but in the Recording dialog box I see indeed a Monitor 1 mentioned, which seems to suggest that the workspace of Captivate is spread over 2 monitors. Is there a possibility to check your settings, but I cannot help you there at all; I really hope someone from the Adobe team pops in to have a look at your screenshots.

Lilybiri

[Chinmay_Baid · Accepted solution]

Hi Katherine,

It seems that the preferences of the Captivate got corrupted. Can you try deleting the preferences from the following location?

Location of Preferences : /Users/[username]/Library/Preferences

In this folder, a folder named Adobe Captivate 5 must be present. You can go ahead and delete it.

Try launching Captivate after deleting this folder. Hope it works!!

Regards

Chinmay Baid

http://blogs.adobe.com/captivate

[Katherine Terrell]

Chinmay - you rock!

That did the trick. Thank you so much!

[HamiltonValcea]

Hi all,

Having the same issue but on Windows Vista with Captivate 6.  Do you know if it is the same solution?  Struggling to find a Preferences folder on Vista!