Copy link to clipboard
Copied
Hello,
I am using Robohelp 8 and have been having problems displaying popups in my compiled help. When I view a topic that contains popup links in the WYSIWYG, I can preview the popup topics with no problem, but when I compile and click on a link that contains a popup, nothing happens. I get a warning in the bottom of the browser window that says "Error on page" with no further details. Is there a setting somewhere that I need to adjust. I have never had this problem before.
Thank you in advance for any input.
Adrienne
Copy link to clipboard
Copied
You did not mention which output you are generating. DId you try with a new project with just 2 topics, and adding a popup in the first topic and see if your issue persists or not.
thanks
Praful
Copy link to clipboard
Copied
I am generating webhelp. This problem seems to be limited to this one project. A reinstall wasn't helpful either..
Copy link to clipboard
Copied
Hi there
The popup functionality depends on the ehlpdhtm.js file. Years ago I had a large project where popups broke in topics that were heavily buried in a deep folder structure. I managed to make them work by amending the path to the js file so it was shorter. This also meant I had to copy the js file to the folder where the popups were broken.
Cheers... Rick
Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7, 8 or 9 within the day! |
Copy link to clipboard
Copied
I've come across a similar thing to Rick. It's a good idea to make sure folder structure is as simple as possible. Personally I only use one level of folders within a project.