15 Replies Latest reply: Aug 27, 2011 7:58 AM by Alan Slingsby RSS

    InDesign CS5 crashes copying a picture box

    confused_again Community Member

      In a multipage document, if I alt-click-and-drag to copy a picture box from one page down across the "artboard divide" to another page (eg from page 1 to page 3), InDesign crashes. I have tried this even with a completely empty file and just a pic box with a red fill (so hardly any data). This never used to happen... Has anyone experienced similar?

        • 2. Re: InDesign CS5 crashes copying a picture box
          confused_again Community Member

          Thanks. I had considerd resetting porefs etc, but the issue is that as a group we have just upgraded to CS5 and this is being seen on more than one machine, so I'm inclined to think it isn't just my machine playing up (ie it's not something that prefs would fix). We are also hooked into WoodWing, so that may be having an effect, but I'd be slightly surprised if WoodWing was affecting this particular operation....

          • 3. Re: InDesign CS5 crashes copying a picture box
            P Spier CommunityMVP

            It's possible something in the configuration is corrupting the prefs, or the document. It would be worthwhile to try replacing the prefs on one machine and see if the problem goes away, even temporarily.

            • 4. Re: InDesign CS5 crashes copying a picture box
              confused_again Community Member

              I have since tried the prefs - trashed saved data and prefs files - relaunched InDesign. Problem still remains.

              • 5. Re: InDesign CS5 crashes copying a picture box
                P Spier CommunityMVP

                Next step would be to disable all third party plugins and test, then add in again one at a time until it doesn't work (presuming it works with them disabled).

                • 6. Re: InDesign CS5 crashes copying a picture box
                  Alan Slingsby Community Member

                  This happening to me too using Lion 7.1 and iD CS 5.5

                   

                  Thought it mighht be a server issue, but it is not. Happens when alt-dragging on same page, not across pages (never get that far)

                   

                  Don't think it's the image files. Can cut/copy and paste without problems.

                  • 8. Re: InDesign CS5 crashes copying a picture box
                    Alan Slingsby Community Member

                    Hi John

                     

                    See attached

                     

                     

                    Date/Time:       2011-08-27 12:29:44 +0100

                    OS Version:      10.7.1 (Build 11B26)

                    Architecture:    x86_64

                    Report Version:  8

                     

                    Command:         InDesign

                    Path:            /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Adobe InDesign CS5.5

                    Version:         7.5.1.304 (7510)

                    Parent:          launchd 291

                     

                    PID:             1926

                    Event:           hang

                    Duration:        1.19s

                    Steps:           13 (100ms sampling interval)

                     

                    Pageins:         0

                    Pageouts:        0

                     

                     

                    Process:         Adobe InDesign CS5.5 1926

                    Path:            /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Adobe InDesign CS5.5

                    Architecture:    i386

                    UID:             503

                     

                      Thread 0x14846 

                      User stack:

                        13 start + 54 (in Adobe InDesign CS5.5) 0x27c6

                          13 main + 187 (in Adobe InDesign CS5.5) 0x28ab

                            13 GetPlugIn + 14282 (in AppFramework) 0xe38800a

                              13 ??? (in AppFramework) 0xe362aff

                                13 SendEventToEventTarget + 76 (in HIToolbox) 0x96cc6ac9

                                  13 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCall Rec + 482 (in HIToolbox) 0x96cb1ca8

                                    13 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 2813 (in HIToolbox) 0x96cb2ce6

                                      13 _ZL29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRefPv + 1915 (in HIToolbox) 0x96cc7249

                                        13 SendEventToEventTarget + 76 (in HIToolbox) 0x96cc6ac9

                                          13 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCall Rec + 482 (in HIToolbox) 0x96cb1ca8

                                            13 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1602 (in HIToolbox) 0x96cb282b

                                              13 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef, OpaqueEventRef, void, long ()(OpaqueEventHandlerCallRef, OpaqueEventRef, void*)) + 36 (in HIToolbox) 0x96e36e54

                                                13 GetPlugIn + 691834 (in Application UI) 0xfcf7d7a

                                                  13 GetPlugIn + 288524 (in Application UI) 0xfc9560c

                                                    13 GetPlugIn + 298102 (in Application UI) 0xfc97b76

                                                      13 CEventDispatcher::DispatchEvent(IEvent*, IEvent::SystemHandledState) + 24 (in PublicLib.dylib) 0x12b7218

                                                        13 CEventDispatcher::DispatchToEventHandlers(IEvent*) + 222 (in PublicLib.dylib) 0x12b775e

                                                          13 CDefaultEH::LButtonDn(IEvent*) + 48 (in WidgetBinLib.dylib) 0x29bf0f0

                                                            13 GetPlugIn + 704196 (in Application UI) 0xfcfadc4

                                                              13 PanelEventHandler::LButtonDn(IEvent*) + 116 (in WidgetBinLib.dylib) 0x292d114

                                                                13 PanelEventHandler::LButtonDn(IEvent*) + 116 (in WidgetBinLib.dylib) 0x292d114

                                                                  13 PanelEventHandler::LButtonDn(IEvent*) + 116 (in WidgetBinLib.dylib) 0x292d114

                                                                    13 PanelEventHandler::LButtonDn(IEvent*) + 116 (in WidgetBinLib.dylib) 0x292d114

                                                                      13 ??? (in Layout UI) 0xed96fb2

                                                                        13 ??? (in Layout UI) 0xed96a02

                                                                          13 ??? (in Layout UI) 0xeda44b6

                                                                            13 GetPlugIn + 485266 (in Layout UI) 0xee7fb32

                                                                              13 GetPlugIn + 247042 (in Application UI) 0xfc8b402

                                                                                13 CmdUtils::EndCommandSequence(IAbortableCmdSeq*) + 51 (in PublicLib.dylib) 0x1297ae3

                                                                                  13 ??? (in AppFramework) 0xe379351

                                                                                    13 ??? (in AppFramework) 0xe373931

                                                                                      13 ??? (in AppFramework) 0xe373442

                                                                                        13 GetPlugIn + 977491 (in AppFramework) 0xe473293

                                                                                          13 GetPlugIn + 976922 (in AppFramework) 0xe47305a

                                                                                            13 GetPlugIn + 159428 (in Links) 0x147243f4

                                                                                              13 CSubject::ModelChange(IDType const&, void, LazyNotificationData) + 131 (in PublicLib.dylib) 0x1382a63

                                                                                                13 GetPlugIn + 43855 (in AppFramework) 0xe38f38f

                                                                                                  13 GetPlugIn + 47161 (in AppFramework) 0xe390079

                                                                                                    13 GetPlugIn + 45687 (in AppFramework) 0xe38fab7

                                                                                                    13 GetPlugIn + 285701 (in Package and Preflight) 0xf65f035

                                                                                                    13 GetPlugIn + 271597 (in Package and Preflight) 0xf65b91d

                                                                                                    13 ??? (in Package and Preflight) 0xf6063f9

                                                                                                    13 ??? (in Package and Preflight) 0xf5fe977

                                                                                                    13 ??? (in Package and Preflight) 0xf602b90

                                                                                                    13 ??? (in Package and Preflight) 0xf602c30

                                                                                                    10 ??? (in Package and Preflight) 0xf602c30

                                                                                                    2 ??? (in Package and Preflight) 0xf602969

                                                                                                    1 ??? (in Package and Preflight) 0xf602a10

                                                                                                    1 ??? (in Package and Preflight) 0xf6028c3

                                                                                                    1 ??? (in Package and Preflight) 0xf6028ab

                                                                                                    1 ??? (in Package and Preflight) 0xf602982

                                                                                                    1 ??? (in Package and Preflight) 0xf6028c7

                                                                                                    1 ??? (in Package and Preflight) 0xf6028cd

                                                                                                    1 ??? (in Package and Preflight) 0xf6028ca

                                                                                                    1 ??? (in Package and Preflight) 0xf60296d

                                                                                                    2 ??? (in Package and Preflight) 0xf602c1c

                                                                                                    1 ??? (in Package and Preflight) 0xf6029b6

                    • 9. Re: InDesign CS5 crashes copying a picture box
                      John Hawkinson CommunityMVP

                      Oh my. That's really too long for the forum, I'm sorry I wasn't more clear when I  said "the thread0" section -- that's just a few lines near the top. Posts of that length really make the forum un-navigable. Generally we ask that you paste the file to pastebin.com and include a link.

                       

                      Could you please edit your post to remove that? It makes it pretty tough for anyone to benefit from this thread and seperate the what from the chaff.

                      Thanks!!

                      • 10. Re: InDesign CS5 crashes copying a picture box
                        John Hawkinson CommunityMVP

                        OK, well, formatting aside, See below for the relevant section.

                        Note that this is not in fact a crash report, but rather a "hang" report. Presumsbly, therefore, you're not seeing actual crashes where the program exits?

                         

                        In any case, the source is clear enough. These are read backwards, with the top of the stack at the bottom, and you can see that it is noodling around in the Package and Preflight module. So, it's related to preflight and one of your preflight checks. So try turning off preflight.

                         


                        I have a quite serious interest in trying to get these preflight problems fixed. Can you reduce this to a small reproducible sample? Can you

                        then email those files to me? I would very much appreciate it.

                         

                        Anyhow, the pertinent part of the report:

                        PID:              1926
                        Event:           hang
                        Duration:        1.19s
                        Steps:           13 (100ms sampling interval)
                        ...
                        Thread 0x14846
                        User stack:
                        13 start + 54 (in Adobe InDesign CS5.5) 0x27c6
                        13 main + 187 (in Adobe InDesign CS5.5) 0x28ab
                        13 GetPlugIn + 14282 (in AppFramework) 0xe38800a
                        13 ??? (in AppFramework) 0xe362aff
                        13 SendEventToEventTarget + 76 (in HIToolbox) 0x96cc6ac9
                        13 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTar getRefP14HandlerCallRec + 482 (in HIToolbox) 0x96cb1ca8
                        13 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14Hand lerCallRec + 2813 (in HIToolbox) 0x96cb2ce6
                        13 _ZL29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14Opaq ueEventRefPv + 1915 (in HIToolbox) 0x96cc7249
                        13 SendEventToEventTarget + 76 (in HIToolbox) 0x96cc6ac9
                        13 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTar getRefP14HandlerCallRec + 482 (in HIToolbox) 0x96cb1ca8
                        13 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14Hand lerCallRec + 1602 (in HIToolbox) 0x96cb282b
                        13 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef, OpaqueEventRef, void, long ()(OpaqueEventHandlerCallRef, OpaqueEventRef, void*)) + 36 (in HIToolbox) 0x96e36e54
                        13 GetPlugIn + 691834 (in Application UI) 0xfcf7d7a
                        13 GetPlugIn + 288524 (in Application UI) 0xfc9560c
                        13 GetPlugIn + 298102 (in Application UI) 0xfc97b76
                        13 CEventDispatcher::DispatchEvent(IEvent*, IEvent::SystemHandledState) + 24 (in PublicLib.dylib) 0x12b7218
                        13 CEventDispatcher::DispatchToEventHandlers(IEvent*) + 222 (in PublicLib.dylib) 0x12b775e
                        13 CDefaultEH::LButtonDn(IEvent*) + 48 (in WidgetBinLib.dylib) 0x29bf0f0
                        13 GetPlugIn + 704196 (in Application UI) 0xfcfadc4
                        13 PanelEventHandler::LButtonDn(IEvent*) + 116 (in WidgetBinLib.dylib) 0x292d114
                        13 PanelEventHandler::LButtonDn(IEvent*) + 116 (in WidgetBinLib.dylib) 0x292d114
                        13 PanelEventHandler::LButtonDn(IEvent*) + 116 (in WidgetBinLib.dylib) 0x292d114
                        13 PanelEventHandler::LButtonDn(IEvent*) + 116 (in WidgetBinLib.dylib) 0x292d114
                        13 ??? (in Layout UI) 0xed96fb2
                        13 ??? (in Layout UI) 0xed96a02
                        13 ??? (in Layout UI) 0xeda44b6
                        13 GetPlugIn + 485266 (in Layout UI) 0xee7fb32
                        13 GetPlugIn + 247042 (in Application UI) 0xfc8b402
                        13 CmdUtils::EndCommandSequence(IAbortableCmdSeq*) + 51 (in PublicLib.dylib) 0x1297ae3
                        13 ??? (in AppFramework) 0xe379351
                        13 ??? (in AppFramework) 0xe373931
                        13 ??? (in AppFramework) 0xe373442
                        13 GetPlugIn + 977491 (in AppFramework) 0xe473293
                        13 GetPlugIn + 976922 (in AppFramework) 0xe47305a
                        13 GetPlugIn + 159428 (in Links) 0x147243f4
                        13 CSubject::ModelChange(IDType const&, void, LazyNotificationData) + 131 (in PublicLib.dylib) 0x1382a63
                        13 GetPlugIn + 43855 (in AppFramework) 0xe38f38f
                        13 GetPlugIn + 47161 (in AppFramework) 0xe390079
                        13 GetPlugIn + 45687 (in AppFramework) 0xe38fab7
                        13 GetPlugIn + 285701 (in Package and Preflight) 0xf65f035
                        13 GetPlugIn + 271597 (in Package and Preflight) 0xf65b91d
                        13 ??? (in Package and Preflight) 0xf6063f9
                        13 ??? (in Package and Preflight) 0xf5fe977
                        13 ??? (in Package and Preflight) 0xf602b90
                        13 ??? (in Package and Preflight) 0xf602c30
                          10 ??? (in Package and Preflight) 0xf602c30
                           2 ??? (in Package and Preflight) 0xf602969
                           1 ??? (in Package and Preflight) 0xf602a10
                           1 ??? (in Package and Preflight) 0xf6028c3
                           1 ??? (in Package and Preflight) 0xf6028ab
                           1 ??? (in Package and Preflight) 0xf602982
                           1 ??? (in Package and Preflight) 0xf6028c7
                           1 ??? (in Package and Preflight) 0xf6028cd
                           1 ??? (in Package and Preflight) 0xf6028ca
                           1 ??? (in Package and Preflight) 0xf60296d
                           2 ??? (in Package and Preflight) 0xf602c1c
                           1 ??? (in Package and Preflight) 0xf6029b6
                        
                        • 11. Re: InDesign CS5 crashes copying a picture box
                          BobLevine CommunityMVP

                          I wasn't sure where to edit this so I erred on the side of leaving a bit too much. I'm sure you got it via email anyway.

                           

                          Bob

                          • 12. Re: InDesign CS5 crashes copying a picture box
                            Alan Slingsby Community Member

                            Hi John

                             

                            Have deleted most of the over-long post. Didn't realise it would end up in the forum.

                             

                            I was using a custom pre-flight profile (attached) with flight checking on continuously which I suspect may be the problem.

                             

                            The files I was working were very large (1600mm x 800mm display panels, six in a document, with jpeg sizes and resolutions to match.

                             

                            Profile intended for magazines was clearly not appropriate and I forgot it was on. It did not seem to slow things down much.

                             

                            I have now turned it off and will see if problem continues.

                            • 13. Re: InDesign CS5 crashes copying a picture box
                              John Hawkinson CommunityMVP

                              Whoops...looks like somehow between your edit and Bob's edit (thanks, Bob!),

                              the post got longer again. Anyone want to try again?

                               

                              In any case, I've sent a private note to Alan about getting his files.

                              • 14. Re: InDesign CS5 crashes copying a picture box
                                P Spier CommunityMVP

                                Alan,

                                 

                                Everything winds up on the web page. Please delete your contact info when replying by email. I've done it for you this time.

                                 

                                Thanks

                                • 15. Re: InDesign CS5 crashes copying a picture box
                                  Alan Slingsby Community Member

                                  Thanks

                                   

                                  Have worked on document that was causing problem with flightchecking switched off and with it on but using only the default "basic" setting.

                                   

                                  Cannot immediately replicate hangs in either of these two modes.