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1. Re: Huge difference in Downloads/Trials
Shikha Bhargava Mar 8, 2011 5:07 PM (in response to mudstuffing)The results for your application is not typical, but we have seen few successful apps also displaying similar gaps between download and trial numbers. The InMarket reports do count the AIR download number with the app downloads metric.
Within InMarket documentation there is specific section that explains how you can issue refunds to your users - "To issue a refund to one of your customers who has purchased your application, go to the PayByCash site. Use the tab labeled "Ask a Question" to send a message to the payment support staff. Include your email address, your company name and the name and email address of the customer receiving the refund. You will receive an email when the refund is processed. If you have difficulties using the PayByCash site, send an email directly to PayByCash at: merchantsupport@paybycash.com."


