Blue screen of death while installing any Adobe Air application

[gauravgs]

Whenever I try to install an Air application I get a  Blue Screen and then my system restarts.

I cannot even take a screenshot  of it.

This happens with every air application I try to install.

I also searched for the same on Adobe forums and found the same problem being faced by someone else.

His problem was resolved by uninstalling a software named "Folder Lock".

I searched my hard disk for this software and found one, so I deleted  that software (shift+delete) and removed all it's traces from registry  too but that still doesn't solved the problem.

I also tried disabling the antivirus software and then install the air application but this also didn't helped.

I was able to install air applications earlier, but now I can't.

Anybody having same sort of problem. One colleague of mine is also having the same problem.

Please help me out.

My system's config is as follows:
Windows XP Home sp3
Flash Builder 4, with SDK 4.1, 3.5 installed in it.
Adobe Air v 2.5
1.5 GB RAM
1.66 MHz processor

Thanks

[chris.campbell]

Hello,

I'm sorry you're having issues with your AIR install.  I took a look at the Folder Lock documentation and it looks like you'll need to use their control panel to delete the application.  Since you've already partially uninstalled it you might have to reinstall the latest version to fully clean your system.

http://www.newsoftwares.net/folderlock/howto/uninstall-folder-lock.html

Could you try uninstalling using those directions and then try again?

Thanks,

Chris

[gauravgs]

Hello chris,

Thank you for taking out your time to solve my problem.

I did all the steps mentioned in that link i.e. installed folder lock and uninstalled it from it's options only.

But it didn't solve my problem.

Here is the screenshot of the Blue Screen Of Death that I was presented while the application was being installed.

The BSOD appeared while the application install progress is shown to the end user.

I hope this will help you get more insight of the issue.

Thanks

[chris.campbell]

It looks like Folder Lock didn't fully uninstall.  I googled windrvNT.sys and from everything I've seen this is a Folder Lock driver.  Could you go into your Windows/System32 folder and look for this file?  If you find it, rename it to something like windrvNT.bak and reboot.  After rebooting, check to see if a new windrvNT.sys file was created, hopefully it wasn't.  If it's not present, give the AIR install another try.

Thanks,

Chris

[gauravgs]

Hi Chris,

You are right, I found that file. The file "windrvnt.sys" belonged to the folder lock version 5.9 and I installed version 6.0 which couldn't delete that file.

I have now renamed that file and everything is working fine now.

Thanks for your help and support.

I can install air applications now. 🙂

Thanks