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40. Re: CS5 Mac Kuler - Not connected to the internet
AllDayDevDec 16, 2010 4:23 PM (in response to DanoDSM)
Uninstalling doesn't delete presets and preferences by default. (You have to check the "Remove Preferences" checkbox in the installer to make that happen.)
So, they should be safe.
However, it is always recommended to have a copy of your presets saved.
In Photoshop, you can do this in a more central way via the Preset Manager (in the Edit menu), but it's still exporting one type of preset at a time.
I'm not too familiar with the options in the other products, though. The files that store the presets are typically in /Users/<USER NAME>/Library/Application Support/Adobe/<PRODUCT NAME>, so you could just make a copy of the applicable folders there to be on the safe side.
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41. Re: CS5 Mac Kuler - Not connected to the internet
serotones Dec 16, 2010 6:50 PM (in response to AllDayDev)Season's Greetings to one and all...
After going through the weeks of trial and error a while back - along with
everyone else - and finally fixing the problem by going through a complete
re-install, I suddenly find that I am once again unable to connect, not only
to Kuler, but to the implacable "Adobe Server" as well. Just like before.
Having developed a more-or-less infinite reserve of patience (through a
series of increasingly complex quests and side quests in the enchanted realm
of Adobeland; who needs Myst when one has this level of challenging puzzles
to solve?), looks like I'll have to wipe my weary brow and enter into the
dragon's lair yet again. Results to be reported in due course.
Meanwhile, I have been going on the hypothesis that a recent Adobe update is
the culprit, so I would be interested to learn whether this condition has
appeared for anyone who knows for certain that they have not installed any
Adobe updates (say within the past 3-months or so). Since the problem
appears to be cross-platform, Windows Update would seem to be exempted from
the list of usual suspects (unlikely as that may seem).
Best of luck. As always, if anyone is holding a light at the end of this
tunnel, please switch it on...NOW!
*
*
Cheers,
Terry Peckham
Mitaka-shi, Shimorenjaku 2-12-23
Mikasa Haim #101
Tokyo, Japan 181-0013
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42. Re: CS5 Mac Kuler - Not connected to the internet
VikramSethiDec 17, 2010 3:34 AM (in response to serotones)
Hello Terry,
We understand your concerns and thank you for your patience. We are investigating this issue. In order to understand the problem better, it will be great if you could take out the time to answer a couple of questions:
- After re-install, it seems that you were able to connect to kuler for some duration, right?
- Are you able to connect to other services/extensions e.g. CS Review etc?
Thanks again,
Vikram Sethi
kuler team
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43. Re: CS5 Mac Kuler - Not connected to the internet
luckynorth Dec 17, 2010 5:18 AM (in response to serotones)Hi Terry,
nice to hear from you again. But not so nice, that you have, like me, the same kuler problems again after a complete reinstall. The only thing i can tell you, that it seems to be not update related. On my Macbook i've installed the same updates, it's using the same network connection and kuler is working like a charm.
Cheers
Mario
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44. Re: CS5 Mac Kuler - Not connected to the internet
serotones Dec 17, 2010 7:49 PM (in response to VikramSethi)Aloha, Vikram,
Lest my comments appeared snide or ungrateful, let me hasten to add that I
actually do feel Adobeland to be something of an enchanted realm. Really
quite miraculous software that enriches all our lives (even as it drives us
a bit crazy from time to time: typical love/hate relationship).
As to your questions: yes, after the reinstall a few months back, all was
well. Not sure exactly when things reverted, since it wasn't until a few
days after seeing a new message on this forum a few days ago, that I
discovered the awful truth: once again banished from the realm. Although I
love Kuler, I am not checking or using it daily, so it was only when someone
wrote to this forum again that it came to my attention. As for CS Review,
Adobe Browser Lab, Adobe Story, etc. (which I also don't really use),
clicking on them opens up a page in my browser (Chrome, just for your
information), which I assume means they are "working"
As before, the problem with Kuler and the "Adobe servers" appeared
simultaneously on both my work and my home PC (both Windows 7 x64), but *
unlike* the previous occasion, CS4 (also installed on both PCs) can no
longer connect. Previously, CS4 was able to connect to both Kuler and Adobe
just fine.
I'll get back to you after holding my breath, crossing my fingers and doing
a complete re-install.
Cheers,
Terry Peckham
Mitaka-shi, Shimorenjaku 2-12-23
Mikasa Haim #101
Tokyo, Japan 181-0013
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45. Re: CS5 Mac Kuler - Not connected to the internet
DanoDSM Dec 18, 2010 7:26 AM (in response to AllDayDev)Carey, thank you for the info about backing up. I don't know why my mind didn't think of the Preset Manager, ha ha. I'm coming off Windows to Mac and a leap from CS3 to CS5 - apparently I am still stuck in an old frame of mind. Thank you.
As for the updates - I'm somewhat obligated to keep up with updates on this work system so, as far as I know, it's been updated regularly and a check appears to confirm it's current. These problems existed with the Kuler panel (if memory serves) 2-3 updates ago and after a few, too. So, it would appear it worked fine up to a point of updates, and since then has not improved after a few updates, either.
As this discussion as evolved I should say that I did not have a chance to re-install but it appears that may not be a denominator anyway and I think I'd prefer to not do so unless it was proven to be a final solution.
I also just want to echo that I appreciate this forum and people's efforts - so thank you all.
Funny how such a seemingly "little thing" like a Kuler panel integration can be such a big deal. However, it's a charming service that I actually use a great deal and when I cound out there was a panel INSIDE PS I was thrilled. So, for me I know it's not a major feature overall but personally it's a fantastic cherry on top. So, I hope we can get it working again soon.
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46. Re: CS5 Mac Kuler - Not connected to the internet
webdyrer Jan 8, 2011 3:11 AM (in response to Scuzzi01)1st Adobe should make something for this. Is problem minor for most of user but still is a prob
2nd Perhaps is the updates of MacOSX, after updated maybe something do to turn off the the connection
3rd I cannot make everytime re-install to fix the problem
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47. Re: CS5 Mac Kuler - Not connected to the internet
Undon3 Jan 8, 2011 6:25 AM (in response to webdyrer)The problem has nothing to do with OS. Same happened on our studio for Windows 7/XP SP3 systems. Actually, in a whole newspaper building, with probably 35 PC/MAC CS5 machines, each one of them cannot access Kuler or CSLive (Illustrator, Photoshop, Indesign, it doesn't matter). Adobe had the audacity to suggest to our admin that our serials were pirated... our newspaper has bought these product since Aldus was manufacturing Pagemaker and has a "wall of fame" for the product boxes as old as 1990...
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48. Re: CS5 Mac Kuler - Not connected to the internet
Clarkem Jan 14, 2011 2:22 AM (in response to serotones)Hey Dano,
Your suggestion of 25 October worked!
Clicking and unclicking the Additional Plug-Ins Folder box in Preferences magically connected Kuler. And you're right… it's a one time fix.
I don't user Kuler that often so taking that extra step is no problem.
Thanks for the tip.
c -
49. Re: CS5 Mac Kuler - Not connected to the internet
Undon3 Jan 14, 2011 3:32 AM (in response to Clarkem)Amazing... I can confirm it worked for PS CS5 (only for one launch though). However, I didn't manage to unfreeze Kuler for Illustrator, where I need it most, it still does not connect, and the trick with Additional Plug-ins Folder does not work. CS Live still does not connect (only CS Review does...).
As you can see this is terribly messed up... so again:
Adobe, get your sh*t together...
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50. Re: CS5 Mac Kuler - Not connected to the internet
DanoDSM Jan 14, 2011 6:54 AM (in response to Clarkem)I'm glad the one-off workaround is satisfactory for you. I can't take credit for it - I was just repeating some previously mentioned info by smarter folks than me.
However, to any mods/employees reading: the network connectivity, permissions, etc. is NOT an issue for me and we can see in previous posts for others, either.
So, we're back to square one and I don't believe it's accurate to let this be listed as possibly answered when we all have 100% failure still after previous solutions and a couple thousand page views from others who may be experiencing this.
I'm not angry - I just don't want this to be dropped because the folks who are more skilled than I are running out of momentum on this. Kuler and CS5 are both Adobe products/services... I think Adobe is in the best position to solve this.
I'd be happy to keep troubleshooting - but after previous experiences and reading from others I think I'll have to decline a re-install test. So, if there's anything else I can test against it'd be my pleasure to try.
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51. Re: CS5 Mac Kuler - Not connected to the internet
serotones Jan 14, 2011 4:14 PM (in response to DanoDSM)Hey folks...
While always glad to learn that a fellow flounderer has found even a brief
respite, I'll have to second the comment that, as anyone who has been
following this epic quest from its early beginnings will recall, this "fix"
was proposed and quickly recognized as a limited solution for a lucky few.
Sorry about that, but here's hoping it continues to work for some folks.
Cheers,
Terry Peckham
Mitaka-shi, Shimorenjaku 2-12-23
Mikasa Haim #101
Tokyo, Japan 181-0013
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52. Re: CS5 Mac Kuler - Not connected to the internet
AllDayDevMar 8, 2011 6:21 PM (in response to Scuzzi01)
1 person found this helpfulTo all of those still experiencing this issue:
It is true that uninstalling/reinstalling the software has not fixed the issue for everyone, or at least it appeared to be only a temporary fix for some.
In order to find out the root cause of this problem, and therefore determine the permanent fix, we need some additional information from at least a few of those that are having this issue.
When you use services like Kuler in CS5 applications, a log file is created that we can use to help identify the cause of the failure. It is called AMT3.log and is created in your computer's "temp" folder.
This document details where these "temp" folders are:
http://kb2.adobe.com/cps/834/cpsid_83478.html
On Mac OS, a quick way in the Finder is to choose Go > Go To Folder, type /tmp and click Go.
On Windows Vista or Windows 7, a quick way to get to the "temp" folder is to click Start, type %temp% into the Start Search box, and then press Enter.
On Windows XP, a quick way is to choose Start > Run, type %temp% into the Open text box, and then click OK or press Enter.
Since the forums don't support attachments, please e-mail the amt3.log file to us: kulersvc@adobe.com
In your message, please also let us know whether you are using a trial or a purchased product, since it will help us to identify the cause.
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53. Re: CS5 Mac Kuler - Not connected to the internet
Joni Strudwick Feb 7, 2011 3:27 AM (in response to AllDayDev)on OS, my tmp folder cannot be found.
Checking and unchecking the additional plug ins in PS has enabled kuler, but as previously mentioned, there is no function to do this in Indy or Illustrator, which is where I personally need it the most.
Anything else that could be done inside these applications?
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54. Re: CS5 Mac Kuler - Not connected to the internet
AllDayDevFeb 7, 2011 7:58 AM (in response to Joni Strudwick)
Hi Joni,
What OS version do you have? Assuming it's a Mac, go to the Apple > About This Mac to see the exact version there.
Your system has a /tmp folder, but it's not visible if you try to navigate to it via Finder. By choosing Go > Go To Folder, you can navigate to it, though. Did you use this method?Other than the solutions presented here so far, which work for some, there's not much else we can advise until we get more information. Please answer the above questions so we can proceed to the next step.
Thanks!
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55. Re: CS5 Mac Kuler - Not connected to the internet
Joni Strudwick Feb 7, 2011 8:12 AM (in response to AllDayDev)Hi there,
I have 10.5.8.
On further inspection I neglected to type the / so I have found it now.
I will trawl through the forum again and try to work out what I need to do
with it again!
Many thanks for your reply.
Best wishes
Joni
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56. Re: CS5 Mac Kuler - Not connected to the internet
AllDayDevFeb 7, 2011 8:25 AM (in response to Joni Strudwick)
Great, Joni.
You're looking for the amt3.log file to e-mail it to us: kulersvc@adobe.com
More details in the post above from February 2nd.
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57. Re: CS5 Mac Kuler - Not connected to the internet
Joni Strudwick Feb 8, 2011 2:11 AM (in response to AllDayDev)That's great, cheers Carey.
Enc.
Much appreciated!
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58. Re: CS5 Mac Kuler - Not connected to the internet
civodul56 Feb 11, 2011 12:15 PM (in response to Scuzzi01)Same problem here too. CS5 Kuler won't connect. (All updated). Mac os 10.6.6 as well.
No problem on an other mac with CS4 (All updates done).
Oh Gosh how / where to start to fix this issue?
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59. Re: CS5 Mac Kuler - Not connected to the internet
AllDayDevFeb 11, 2011 12:33 PM (in response to civodul56)
Hi, civodul56 and welcome to the Adobe user-to-user forums.
I'm sorry to hear about the trouble you're having with the Kuler panel.
We'd like to help you get this issue resolved, but we need some diagnostic information from you in order to do so.Please see my post above from February 2nd for instructions. Reply if you have any questions.
Kind regards,
- Carey B.
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60. Re: CS5 Mac Kuler - Not connected to the internet
mesogreat Feb 27, 2011 3:39 PM (in response to Scuzzi01)LoL I thought I was going to find a easy fix for this. I had no idea this issue goes back asd far as it does.
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61. Re: CS5 Mac Kuler - Not connected to the internet
antokhio Mar 8, 2011 5:42 PM (in response to Scuzzi01)hi, in my case helped:
2go to Pref->Plugs->Allow Extensions to Connect to the Internet
unmark->OK->mark agin
but it solved only for photoshop, if any one know where same setting in illustrator it vould be much appriciated
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62. Re: CS5 Mac Kuler - Not connected to the internet
serotones Mar 8, 2011 5:47 PM (in response to antokhio)Sorry to say, my friend, that this has been one of the "solutions" on offer
for a long long time. As you note, it is not a complete solution to the
problem. For most of us, it doesn't work even for Photoshop.
Cheers,
Terry Peckham
Mitaka-shi, Shimorenjaku 2-12-23
Mikasa Haim #101
Tokyo, Japan 181-0013
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63. Re: CS5 Mac Kuler - Not connected to the internet
kmc.best Mar 12, 2011 1:07 PM (in response to Scuzzi01)I'm having the same problem. All above methods tried without success. But I remember I once succeeded to open Kuler with my CS5 (English) on Windows 7.
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64. Re: CS5 Mac Kuler - Not connected to the internet
AllDayDevMar 14, 2011 6:27 PM (in response to kmc.best)
Hi kmc.best!
We believe we have found the solution, but we need a little information from you to confirm it.
Please see my post above from February 2nd for instructions. Reply if you have any questions.
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65. Re: CS5 Mac Kuler - Not connected to the internet
civodul56 Mar 14, 2011 9:26 PM (in response to AllDayDev)Hello Carey, Thanks for your help.
I have scrupulously followed your instructions. On my system there is no such file (Mac OSX updated to 10.6.6)
Best regards
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66. Re: CS5 Mac Kuler - Not connected to the internet
DanoDSM Mar 14, 2011 9:34 PM (in response to AllDayDev)Well it may be a moot point for me now. My hire decided to do a system cleanup to all of his computers. We're all on login accounts. I don't think any of us have admin privileges. Even my wacom settings profile doesnt have permission to reload.
If he does finally have a proper IT guy/geek then this will be something he can tackle if he so desires. Looks like I'm back to using the website for selections.
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67. Re: CS5 Mac Kuler - Not connected to the internet
AllDayDevMar 15, 2011 8:46 AM (in response to civodul56)
Hi, civodul56.
First, open your CS5 application and attempt to use Kuler. This will create the log.
Then, in the Finder, choose Go > Go To Folder, type /tmp, and click Go.
In the Finder window that opens, locate the amt3.log file.
If you do not locate the log file using this method, let me know.
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68. Re: CS5 Mac Kuler - Not connected to the internet
AllDayDevMar 15, 2011 9:15 AM (in response to DanoDSM)
Hey DanoDSM,
You should not need administrator access to use the Kuler panel, but in a more locked down environment like that the network connection may be restricted. Best of luck to you.
Let us know if we can help.
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69. Re: CS5 Mac Kuler - Not connected to the internet
Arxibol Apr 11, 2011 8:50 AM (in response to Scuzzi01)Now Kuler can't connect to Internet in CS4 too. Earlier, Kuler worked fine in CS4 (even when it does not work in CS5). I think updating Adobe Flash buried my Kuler CS4, because before updating (to v.10,2,154,25) all worked fine (exclude Kuler CS5, which stopped to connecting to Internet long time ago).
So, maybe all problems with Kuler on Mac and Win relate to Adobe Flash (which Kuler is based on)?
UPD: After updating Adobe AIR my Kuler CS4 working again! This is really kind of magic. Here is a new suspect in the case of "Not connected to Internet" - Adobe AIR
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70. Re: CS5 Mac Kuler - Not connected to the internet
AREA Photo + Design Apr 11, 2011 10:55 PM (in response to Scuzzi01)I am having the same problem with my Kuler panel on photoshop CS5 (W7 64bit). Not sure what to do at this point but I love having it work and when it doesn't...well my world just seems so dull and colorless!
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71. Re: CS5 Mac Kuler - Not connected to the internet
AllDayDevApr 12, 2011 4:37 PM (in response to AREA Photo + Design)
Hello, AREA Photo + Design. Welcome to the Adobe user-to-user forums!
I would like to help you get this sorted out.
See my post above from February 2nd for details. Reply if you have any questions.
Kind regards,
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72. Re: CS5 Mac Kuler - Not connected to the internet
AllDayDevApr 12, 2011 4:51 PM (in response to Arxibol)
Hi Arxibol.
It's good to hear that you were able to solve it for CS4 by updating Adobe AIR.
Are you still having issues with the Kuler panel in CS5?
If so, see my post above from February 2nd to find out what we need to help you. -
73. Re: CS5 Mac Kuler - Not connected to the internet
Arxibol Apr 14, 2011 9:02 AM (in response to AllDayDev)Hi, Carey Burgess. Yes, Kuler in CS5 still can't connect to Internet. So I must jumping between CS4 and CS5, because CS4 make possible using of Kuler, and CS5 provides necessary tools such as Width Tool or Perspective Tool (I'm using Kuler mainly in Illustrator).
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74. Re: CS5 Mac Kuler - Not connected to the internet
CWSites Jul 21, 2011 6:32 AM (in response to antokhio)This worked for me to! Thanks
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75. Re: CS5 Mac Kuler - Not connected to the internet
MichelTallichet Nov 11, 2011 10:52 AM (in response to AllDayDev)This solved both the Kuler panel nonfunctioning problem and the CSLive services login problem I was having. Thanks for the help.
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76. Re: CS5 Mac Kuler - Not connected to the internet
Arxibol Nov 12, 2011 10:26 AM (in response to Scuzzi01)Think I'm found a root of problem. Kuler can't connect to Internet because lot of Ukrainian ISPs has been blocked after many spammers attacks. This explains the issue with a visit sites which web-adress begins from forums.adobe.com. Maybe, access to Kuler is restricted by Adobe too.
Even If this is explanation of problem, that's right only for Ukraine and maybe for few other countries.
I've posted this reply via Opera Turbo, because I can't access Adobe Forums through simple browsing. I've used check-host.net to check my theory and I've got "403 Forbidden" for forums.adobe.com.
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77. Re: CS5 Mac Kuler - Not connected to the internet
giselaliga Dec 22, 2011 4:09 PM (in response to AllDayDev)Hi I have the same problem. I cannot connect to my kuler pallets (but I use to be able too). I get an error message saying that it cannot pull up kuler because it's not connected to the internet. But I am connected, and I also checked my preferences and the box with the allow extensions to connect to internet is checked as well. Futher more, I updated my browser's latest version of flash. And it's still not working. I did what you recommended to do by going to the Finder and choosing the Go > Go To Folder, type /tmp and doubble clicking (because I did not see "go"). And this is what came
2011-12-22 15:31:26 [324] AMT: DoISOTagging() License Status = serialized
2011-12-22 15:31:26 [324] AMT: DoISOTagging() Tags 922999681850633371747500; 5.0; UNKNOWN
2011-12-22 15:31:26 [324] AMT: DoISOTagging() Product Version 5; 0
2011-12-22 15:31:26 [324] AMT: AMT: Product License Validated.
2011-12-22 15:31:26 [324] performance: AMTValidateProductLicense took 25.503000 ms
2011-12-22 15:31:36 [324] performance: AMTPlugPlugRequest took 1.492000 ms
2011-12-22 15:32:17 [324] performance: AMTPlugPlugRequest took 1.310000 ms
2011-12-22 15:38:28 [324] performance: AMTPlugPlugRequest took 1.548000 ms
2011-12-22 15:38:28 [324] performance: AMTPlugPlugRequest took 0.814000 ms
2011-12-22 15:38:30 [324] performance: AMTPlugPlugRequest took 1.427000 ms
2011-12-22 15:38:30 [324] performance: AMTPlugPlugRequest took 0.733000 ms
2011-12-22 15:38:30 [324] performance: AMTPlugPlugRequest took 0.760000 ms
2011-12-22 15:38:30 [324] performance: AMTPlugPlugRequest took 0.749000 ms
2011-12-22 15:38:59 [324] performance: AMTPlugPlugRequest took 1.488000 ms
2011-12-22 15:38:59 [324] performance: AMTPlugPlugRequest took 0.842000 ms
2011-12-22 15:39:01 [324] performance: AMTPlugPlugRequest took 1.250000 ms
2011-12-22 15:39:01 [324] performance: AMTPlugPlugRequest took 0.648000 ms
2011-12-22 15:39:01 [324] performance: AMTPlugPlugRequest took 0.863000 ms
2011-12-22 15:39:01 [324] performance: AMTPlugPlugRequest took 0.654000 ms
2011-12-22 15:39:15 [324] performance: AMTPlugPlugRequest took 1.553000 ms
2011-12-22 15:40:19 [324] performance: AMTPlugPlugRequest took 1.482000 ms
2011-12-22 15:45:25 [324] performance: AMTPlugPlugRequest took 1.231000 ms
2011-12-22 15:59:20 [324] performance: AMTPlugPlugRequest took 1.599000 ms
2011-12-22 15:59:20 [324] performance: AMTPlugPlugRequest took 0.819000 ms
2011-12-22 15:59:20 [324] performance: AMTPlugPlugRequest took 0.927000 ms
2011-12-22 15:59:20 [324] performance: AMTPlugPlugRequest took 0.730000 ms
This is a purchased product and It is CS5. I would very much apprecaite your help. Thank you.
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78. Re: CS5 Mac Kuler - Not connected to the internet
David__BJan 6, 2012 5:02 PM (in response to giselaliga)
Hi giselaliga,
That looks like the content inside the amt3.log file but it doesn't look complete.
Go > Go To Folder, type /tmp (assuming you are on a mac), the Go button is on the same window that you type /tmp?
Maybe run through Carey's post again and let me know if you still have difficulties.
-Dave
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79. Re: CS5 Mac Kuler - Not connected to the internet
giselaliga Jan 9, 2012 11:03 AM (in response to David__B)Hi there Dave,
I've read Carey's and all the others comments but I have not found a solution. I am on a mac and I have no problem running the (Go > Go To Folder, type /tmp (assuming you are on a mac), the Go button is on the same window as that you type the /tmp) but I get a dialog box filled with different files and folders. And I'm not sure what to do next. I don't see anything labeled amt3.log. And the file content I sent you in the last message that doesn't look complete was what I ran last month when I did the same thing. I've gone to Carey's Feb 2 post but it doesn't tell me on my own how to fix the problem. If you could or anybody can help me I would appreciate it. Thanks in advance.