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I'm attempting to upgrade a project from RH 8.0.2 to RH9. My other projects have upgraded fine but I have one particular project that is giving me the following error:
Error - node %Rel_420_NeoTool_Product_Help/rhsharedresource.apj already exists.
I have the source of the projects kept in RoboSource so after I click OK, I get the following message:
Cannot check out all the files that needed to upgrade this project.
I noticed that this file does not reside in source so I figured that RoboHelp created it so I tried to delete it but am getting the same error.
Any ideas would be greatly appreciated.
Thanks
Hi,
Try deleting the concerned files (rhsharedresource.apj & SearchOptions.xml) from RSO (both from root node and branch node) and also from your local project folder and see if this helps.
If the problem still persists, can you please provide the information for the following queries:
1. What are the exact steps that you followed while upgrading this version controlled project for the first time?
Such as, did you click yes/no in the upgrade, Get latest and Checkout dialog?
2. Did you open the projec
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I just found out some additional information. Other projects that are branches within RoboSource are all giving me this same error. Now I wonder if it has something to do with the fact that these are branched projects within RoboSource. Could this perhaps be giving me issues in attempting to upgrade?
Thanks
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Hi,
Try deleting the concerned files (rhsharedresource.apj & SearchOptions.xml) from RSO (both from root node and branch node) and also from your local project folder and see if this helps.
If the problem still persists, can you please provide the information for the following queries:
1. What are the exact steps that you followed while upgrading this version controlled project for the first time?
Such as, did you click yes/no in the upgrade, Get latest and Checkout dialog?
2. Did you open the project from your local copy or from RSO ?
If you opened this project from RSO, did u open this project from root node or the branch node ?
3. Please let us know the details of the branch properties if possible.
Thanks
Mona
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Thank you Mona for your suggestion. Unfortunately it didn't work. The rhsharedresource.apj & SearchOptions.xml files do not exist in source in either the root or the branch but I deleted them from both local projects (root and the branch) and attempted the upgrade and received the same error message.
Answers to your questions:
Steps I took to upgrade
Checking out of source
Based on your questions regarding starting from source I tried the following experiment which also unfortunately didn't work:
Branch Properties
I'm not entirely sure what you mean by Branch Properties but here is a screen capture of the Settings tab. On the Rights tab all items are checked. There is nothing in Notes. The Local Path tab has the location of my local copy. The Links tab lists my root project $/Operations Monitor_help
Thank you for your assistance,
Nita
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Thanks Nita. But I am still not able to reproduce the issue. I performed the following steps. Can you please have a look at the steps and let us know how different are they from your steps.
1. Created a project in RoboHelp 8.0.2 and added this project to RSO 3.1 in a folder in Root $.
2. I opened the RSO Explorer and created a branch via View Manager and set its property to Branch.
3. I dragged the project from Root $ and dropped at the Branch created as Branch Link.
Please have a look at the snapshot.
4. Now i opened the Branch project from RSO in RoboHelp 8.0.2 and close it ( At this step, copy of Project is created at my local machine).
5. Considering that we have two copies of the project now - Original and the Branch project, launch RoboHelp 9.0 and open the original project from the local machine.
6. RoboHelp asks to upgrade and I clicked Yes;
7. RoboHelp now asked to check out the files and i clicked Yes, upgradation was successul here.
8. Now i checked in the checked out files into RSO.
Please note in RSO Explorer that Branch project is updated for rhsharedresources.apj and SearchOptions.xml.
9. Now i opened the branch project copy available at my local machine.
10. RoboHelp 9.0 asked to upgrade for which i agreed by clicking Yes.
11. It asked to check out the files, click Yes and the upgradation is successfully done.
Please let me know if you are using any different set of settings.
Thanks,
Mona
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Thank you so much Mona for this suggestion. After some additional work with RoboSource the files became visable in the source directories. After deleting them there and on my local drive it worked with two of my projects. The third project however was stubborn and didn't work giving me the same error even though I had deleted the files from source and local copies. I finally disconnected that project branch from RoboSource, upgraded it, and then reconnected it and committed it. So, all is well now. Thanks so much for your help.
Nita
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Hello
Please go to the Msconfig and go to services
Select hide all Microsoft services
Select disable all - click ok
Restart your computer
check by doing the Upgrade
Regards
TAU