failed authorization

[lmmartin1956]

I keep getting this code back when I try to authorize digital editions on windows 7. Has anyone been having this problem. when I first installed it I had now problems opening and viewing books, but now it keeps saying I need to aithorize this computer, but will not let me do it.

E_AUTH_FAILED

http://adeactivate.adobe.com/adept/SignInDirect lindamartin5654@gmail.com CUS05051

[rizwan_54]

Hi,

In order to fix error "E_AUTH_FAILED http://adeactivate.adobe.com/adept/SignInDirect" do following.

Solution 1)

Open Internet Explorer

In menu bar go to Tools>>Internet Options

Select Security tab.

Now select Tructed Sites

Click on Sites button

Now add http://adeactivate.adobe.com

Solution 2)

1) Open Adobe Digital Editions.
2) Press Ctrl+Shift+D key of your Keyboard and deauthorize Digital Editions
3) Move your e-books to some different Location.
4) uninstall Adobe Digital Editions from your computer.
     Click start>>Control Panel>>Add or remove Program
     Select Adobe Digital Editions from the list and Delete.
5) Also delete following files.
    Click Start>>Run
    Type "regedit" without quotes in the box and hit enter.
    Locate the following key "HKEY_CURRENT_USER>Software>Adobe>Digital Editions"
    delete the full folder (Right click on it and click delete).
     Also locate HKEY_CURRENT_USER>Software>Adobe>Adept
     Delete the full folder.
6) Now download and install Adobe Digital Editions from the link given below.
     http://www.adobe.com/products/digitaleditions/
7) When asked to authorize computer then please enter same Adobe ID and password which you were using earlier.

I hope this will help you .!!!

Regards

Rizwan