1 2 3 Previous Next 94 Replies Latest reply: Apr 25, 2011 5:02 PM by eidnolb onlyone RSS

    Forums HORRIBLE March 14 2011

    John T Smith MVP

      Started 9AM West Coast USA - several "false" logouts
      .
      I had a message all ready to go, and between composing and clicking post... I was logged out
      .
      I have been a member of the Adobe forums since Premiere 6x days, to learn and help when I can
      .
      Now, due to either a lack of resources provided by Adobe... or the Jive software... the forums are part of the problem, instead of being the solution
      .
      It is really frustrating to take 30+ seconds to get to a forum, or a message inside a forum... and then find out I have been logged out when the screen finally opens
      .
      This problem has been here for several weeks, off and on, and it seems nobody is able to fix this problem... not a good public face for Adobe

        • 1. Re: Forums HORRIBLE March 14 2011
          J. Simon Community Member

          Ditto.

          • 2. Re: Forums HORRIBLE March 14 2011
            charles badland Community Member

            today is especially bad.

            Took minutes to load page, and 3 times to try to login.

            • 3. Re: Forums HORRIBLE March 14 2011
              adobe-admin Adobe Employee

              Might be a denial of service attack. Extraordinary amount of new accounts and spam being generated this morning.

              • 4. Re: Forums HORRIBLE March 14 2011
                Jochem van Dieten Community Member

                adobe-admin wrote on 11/03/14 18:50:

                Might be a denial of service attack. Extraordinary amount of new accounts and spam being generated this morning.

                 

                Unlikely: a DoS kind of defeats the idea that spam will be read.

                • 5. Re: Forums HORRIBLE March 14 2011
                  mytaxsite.co.uk MVP

                  adobe-admin wrote:

                   

                  Might be a denial of service attack. Extraordinary amount of new accounts and spam being generated this morning.

                  Is Adobe the only blue chip company to have this problem?  I haven't seen M$, Google, Yahoo, or even Oracle to have this problem.  Is adobe doing something about this?  How about hiring an outside consultant to have a look at the security issues.  Is our personal details safe with Adobe?

                  • 6. Re: Forums HORRIBLE March 14 2011
                    Bob_Peters Community Member

                    I am REALLY sick and tired of waiting and waiting for pages to load.  NO web site I frequent is as slow as the Adobe user forums.

                     

                    Why must this be so?

                     

                    Why hasn't the problem been addressed?

                     

                    Why are so few of the requests that were made been implemented since they were solicited years ago?

                     

                    and

                    • 7. Re: Forums HORRIBLE March 14 2011
                      mytaxsite.co.uk MVP
                      function(){return A.apply(null,[this].concat($A(arguments)))}

                      Bob_Peters wrote:

                       

                      I am REALLY sick and tired of waiting and waiting for pages to load.  NO web site I frequent is as slow as the Adobe user forums.

                       

                      Why must this be so?

                       

                      Why hasn't the problem been addressed?

                       

                      Why are so few of the requests that were made been implemented since they were solicited years ago?

                       

                      and

                       

                      Hey Bob,

                       

                      Are you really desperate to post something on these forums?  What do you want to post about?  Is there a specific problem you want to be dealt with (apart from these forums blown up in Asian Earthquake).  Surely, you can wait until tomorrow or try going to some other sites like Microsoft or Yahoo who all have forums to pass time!!!

                       

                      I am not sick at all.  I am just amused that Adobe can't resolve this simple problem and yet it expects us to buy its products to solve our own problems!!

                       

                      Mind boggles!!

                      • 8. Re: Forums HORRIBLE March 14 2011
                        Jochem van Dieten Community Member

                        DWILCOX01 wrote on 11/03/14 22:32:

                        Is Adobe the only blue chip company to have this problem?  I haven't seen M$, Google, Yahoo, or even Oracle to have this problem.

                         

                        Please be specific about what you mean with "this problem" and quite

                        likely I can give you examples of those companies having had "this problem".

                         

                         

                        Is adobe doing something about this?  How about hiring an outside consultant to have a look at the security issues.

                         

                        Please be specific, what security issues are you referring to?

                        • 9. Re: Forums HORRIBLE March 14 2011
                          Bob_Peters Community Member

                          DWILCOX01 wrote:

                           

                          function(){return A.apply(null,[this].concat($A(arguments)))}

                          Bob_Peters wrote:

                           

                          I am REALLY sick and tired of waiting and waiting for pages to load.  NO web site I frequent is as slow as the Adobe user forums.

                           

                          Why must this be so?

                           

                          Why hasn't the problem been addressed?

                           

                          Why are so few of the requests that were made been implemented since they were solicited years ago?

                           

                          and

                           

                          Hey Bob,

                           

                          Are you really desperate to post something on these forums?  What do you want to post about?  Is there a specific problem you want to be dealt with (apart from these forums blown up in Asian Earthquake).  Surely, you can wait until tomorrow or try going to some other sites like Microsoft or Yahoo who all have forums to pass time!!!

                           

                          I am not sick at all.  I am just amused that Adobe can't resolve this simple problem and yet it expects us to buy its products to solve our own problems!!

                           

                          Mind boggles!!

                           

                          Don't be insulting by suggesting that  I am "really desperate to post something on these forums."  I have made plenty of posts on the Lightroom forum and will continue to do so when appropriate.  However, this forum is the place to make comments on the Adobe forums so here I am.

                          Furthermore, my post has nothing to do with wanting to post here or anywhere else.  And certainly nothing to do with the tragedy in Japan.  I fail to understand why you would even mention that.

                           

                          Many, many suggestions/requests were made by users when the latest incarnation of the Adobe user forums was being presented.  Very few of those requests have resulted in changes, which is probably due to Jive Software being in control.  I haven't seen much evidence to indicate that Adobe is any significant control.

                           

                          So please excuse me if I ruffled your feathers.

                          • 10. Re: Forums HORRIBLE March 14 2011
                            adobe-admin Adobe Employee

                            Seems to be very safe. No one can get in to get it.

                             

                            The attack was 6,000+ spam messages being posted in a short amount of time that overwhelmed the servers.

                            • 11. Re: Forums HORRIBLE March 14 2011
                              shunithD Community Member

                              adobe-admin wrote:

                               

                              Seems to be very safe. No one can get in to get it.

                               

                               

                              • 12. Re: Forums HORRIBLE March 14 2011
                                charles badland Community Member

                                still 15-20 seconds per page load, March 15.

                                (and a just had a false logout when posting this)

                                • 13. Re: Forums HORRIBLE March 14 2011
                                  John T Smith MVP

                                  adobe-admin wrote:

                                  The attack was 6,000+ spam messages being posted in a short amount of time that overwhelmed the servers.


                                  Same problem March 14 starting at 8AM

                                   

                                  If someone is spamming, is it not possible for "adobe-admin" (generic term for "someone" at Adobe) to isolate the IP address and block the spammer?

                                  • 14. Re: Forums HORRIBLE March 14 2011
                                    Harbs. MVP

                                    They're trying, but the spammers are using multiple IP addresses...

                                     

                                    Harbs

                                    • 15. Re: Forums HORRIBLE March 14 2011
                                      adobe-admin Adobe Employee

                                      Sure, we can (and have) blocked an IP. But a few minutes later they're using another. The block is done at Jive at the server level. Can't give much more detail about the blocks at this point, we're still chasing them down.

                                      • 16. Re: Forums HORRIBLE March 14 2011
                                        John T Smith MVP

                                        Hmm... unless Adobe is simply the "target of the day" this means that someone is REALLY angry at Adobe!

                                        • 17. Re: Forums HORRIBLE March 14 2011
                                          the_wine_snob Community Member

                                          The attack was 6,000+ spam messages being posted in a short amount of time that overwhelmed the servers.

                                           

                                          They are better and more patient, than I am. After ~ 20 mins. to read, and reply to three messages - I just gave up - as outlined in this THREAD. Just to post that took 4 log-ins, with intermittent 404's.

                                           

                                          I'll check back tomorrow, or Thursday.

                                           

                                          Good luck to us all,

                                           

                                          Hunt

                                          • 18. Re: Forums HORRIBLE March 14 2011
                                            eidnolb onlyone Community Member

                                            Hi Bill and the others,

                                             

                                            It appears the same thing is happening again today. I've been logged off about 4-5 times, managed to get one message to go thru.

                                             

                                            When I tried to login to the thread itself, then I was re-directed to the Adobe Forums site and then needed to start all over again. Even from my email notifications or from the Adobe.com site/Help/Forums. Same thing.

                                             

                                            Ever since Monday, the only thing that worked "most" of the time was the PM. I used it several times for pending threads that were left hanging.

                                             

                                             

                                            eidnolb

                                            • 19. Re: Forums HORRIBLE March 14 2011
                                              mytaxsite.co.uk MVP

                                              Look, you guys have to accept that Adobe has run out of ideas and telling us that it has received nearly 6,000 spam messages is just a smokescreen.  There are all the signs that it has a major problem with its infrastructure because you don't need a PhD to control 6,000 spam messages.

                                               

                                              The sooner they move away from Jives the better it would be for its core business to make and support its products.

                                              • 20. Re: Forums HORRIBLE March 14 2011
                                                the_wine_snob Community Member

                                                You know, since I've been doing this, Adobe-Admin has always shot straight, even when it might not have adhered to the "party line."

                                                 

                                                I'd be inclined to believe what has been posted. Now, that does not mean that a "trusted source" cannot be wrong, but over the years, one learns whom they can trust - in most cases. If Adobe-Admin says something, I trust that to be what he believes.

                                                 

                                                Hunt

                                                • 21. Re: Forums HORRIBLE March 14 2011
                                                  dave milbut Community Member

                                                  in most cases. If Adobe-Admin says something, I trust that to be what he believes.

                                                  a'yup.

                                                  • 22. Re: Forums HORRIBLE March 14 2011
                                                    adobe-admin Adobe Employee

                                                    Thanks! The overrun of spam did slow things down Sun/Monday. But now I'm seeing some search index issues. Don't think they are related, but Jive is checking it out. I guess the index issues could also come from getting so many new messages in a short amount of time.

                                                     

                                                    Whatever it is, it is very frustrating. I had hair when I started the job.

                                                    • 23. Re: Forums HORRIBLE March 14 2011
                                                      Jacob Bugge MVP
                                                      If Adobe-Admin says something, I trust that to be what he believes.

                                                       

                                                      And I trust John to be right.

                                                      • 24. Re: Forums HORRIBLE March 14 2011
                                                        Claudio González MVP

                                                        Jacob Bugge wrote:

                                                         

                                                        If Adobe-Admin says something, I trust that to be what he believes.

                                                         

                                                        And I trust John to be right.

                                                         

                                                        Many years of interacting with John make me confident

                                                        that he won't lie to us.  Just as he'll never be impolite in his messages to anyone. And I am very happy to see that he is back facing and explaining some of the problems, even at the risk of ending bald. This is a small window of hope.

                                                        • 25. Re: Forums HORRIBLE March 14 2011
                                                          Claudio González MVP

                                                          I am experiencing right now delays of more than 30 seconds

                                                          when loading pages or posting messages, although times are randomly irregular.

                                                          • 26. Re: Forums HORRIBLE March 14 2011
                                                            John T Smith MVP

                                                            Still bad Thursday March 17

                                                            .

                                                            The intermittent (but fairly constant since 3-14-2011) forum problems of slowness and false logouts and pages that simply never get

                                                            loaded have been here for several months, and nobody at Adobe and/or Jive seems to be able to provide either a fix OR a "firm" reason

                                                            WHY
                                                            .
                                                            Upstream in this message thread it was mentioned that 6,000+ spam messages "could" be the problem
                                                            .
                                                            I work at a Branch Campus of Washington State University, and receive 1-to-3 spam messages a week (more like 20-50 a DAY at my home

                                                            email account, where my ISP uses a much less "aggressive" spam filter)
                                                            .
                                                            The last time I talked to the network manager in the Campus IT office, I was told that the "Barracuda device" that filters all

                                                            incoming email intercepts and deletes in the range of 2,000-to-3,000 spam emails per DAY... and as many as 10,000 in a day when there

                                                            is some major, new spam attack going on
                                                            .
                                                            While this does explain why the Internet in general is slow on some days, it does not explain why Adobe is not able to use SOME kind

                                                            of filtering device to intercept spam before the messages overload the forum servers
                                                            .
                                                            Considering the fact that new members sometimes post something like "I contacted Support, they told me to come to this forum to get

                                                            an answer to my question" it seems clear that Adobe KNOWS the forums are an important resource... but, without taking anything away

                                                            from those Adobe employees who try to help here, it really seems that Adobe as an organization is not all that interested in

                                                            providing the hardware and/or software resources needed to make the forums work WELL
                                                            .
                                                            So... we limp along from one crisis to the next... and keep hoping that Adobe as a company will, someday, wake up and provide the hardware & software resources to make these forums FLY, instead of crawl
                                                            .
                                                            As I said earlier... not a good public face for Adobe

                                                            • 27. Re: Forums HORRIBLE March 14 2011
                                                              eidnolb onlyone Community Member

                                                              Hello all, If my name isn't showing, I click on the "login"(top left), hit enter. This logs me in and my name shows. This has been working whether it is the Flash Forum site or a thread.

                                                               

                                                              As for messages that won't post to the thread, I have been just copying and pasting my message before trying to "Post message" to notepad first. That way I can try again and it usually goes thru.

                                                               

                                                              It may depend on what Server is being used, but that's been working for me today. I do know that from about 5PM EDT to after midnight, the Flash Player Forum is cooking on all burners:-)

                                                               

                                                              eidnolb

                                                              • 28. Re: Forums HORRIBLE March 14 2011
                                                                shunithD Community Member

                                                                the_wine_snob wrote:

                                                                 

                                                                If Adobe-Admin says something, I trust that to be what he believes.

                                                                What about the 'she's?

                                                                 

                                                                There used to be a very helpful lady around... i don't want to take names but i hope she's still with Adobe Forums...

                                                                • 29. Re: Forums HORRIBLE March 14 2011
                                                                  mytaxsite.co.uk MVP

                                                                  The problem is dealing with 6,000 spam messages.  Apparently it is taking Adobe

                                                                  longer than necessary because they are trying to do a through job!!!!

                                                                   

                                                                  It may take another week before all 6,000 messages have been sorted out!  Now this called 21st century technology!

                                                                  • 30. Re: Forums HORRIBLE March 14 2011
                                                                    mytaxsite.co.uk MVP
                                                                    function(){return A.apply(null,[this].concat($A(arguments)))}

                                                                    shunithD wrote:

                                                                     

                                                                    the_wine_snob wrote:

                                                                     

                                                                    If Adobe-Admin says something, I trust that to be what he believes.

                                                                    What about the 'she's?

                                                                     

                                                                    There used to be a very helpful lady around... i don't want to take names but i hope she's still with Adobe Forums...

                                                                     

                                                                    Perhaps there is no "she" involved in this matter.  It is all "he" and that is why we have a problem!

                                                                     

                                                                    Do you know many ladies in IT dealing with spam messages?  Adobe received 6,000 spam messages and they are still working on them!!

                                                                    • 31. Re: Forums HORRIBLE March 14 2011
                                                                      dave milbut Community Member
                                                                      Do you know many ladies in IT dealing with spam messages?

                                                                      why, yes. yes i do.

                                                                      • 32. Re: Forums HORRIBLE March 14 2011
                                                                        mytaxsite.co.uk MVP

                                                                        dave milbut wrote:

                                                                         

                                                                        why, yes. yes i do.

                                                                         

                                                                         

                                                                        But can they handle 6,000 spam messages?

                                                                        • 33. Re: Forums HORRIBLE March 14 2011
                                                                          the_wine_snob Community Member

                                                                          What about the 'she's?

                                                                           

                                                                          Could be. With the androgenous names nowadays, one can never be sure. Still, I do not recall many (any?) ladies, who are named "John." Still, who knows?

                                                                           

                                                                          Hunt

                                                                          • 34. Re: Forums HORRIBLE March 14 2011
                                                                            shunithD Community Member

                                                                            the_wine_snob wrote:

                                                                             

                                                                            Could be. With the androgenous names nowadays, one can never be sure. Still, I do not recall many (any?) ladies, who are named "John." Still, who knows?

                                                                            She was forum side, helping / working with John C. Posted fairly often after the change, was very helpful, and now one doesn't see her....

                                                                            • 35. Re: Forums HORRIBLE March 14 2011
                                                                              shunithD Community Member

                                                                              DWILCOX01 wrote:

                                                                              But can they handle 6,000 spam messages?

                                                                              Mmmm... you obviously don't know women very well...

                                                                              • 36. Re: Forums HORRIBLE March 14 2011
                                                                                Jacob Bugge MVP

                                                                                There was an outage here starting at least 18 hours ago and lasting till half an hour ago (I gave up yesterday, 15 hours ago and started trying to get access in vain 5 hours ago, bobviously, things may have been working inbetween).

                                                                                • 37. Re: Forums HORRIBLE March 14 2011
                                                                                  Claudio González MVP

                                                                                  Jacob, now it is my turn to say that I haven't noticed anything unusual

                                                                                  in the last 18 hours... True, I haven't been all these 18 hours trying to connect to the forums, but I have visited them at least 6 times.

                                                                                  • 38. Re: Forums HORRIBLE March 14 2011
                                                                                    eidnolb onlyone Community Member

                                                                                    Hi all, Just an update from the Flash Player Forum. Yesterday (3/18/11) most everything worked great. Was only logged off once or twice and I was on about 12 hours.

                                                                                     

                                                                                    Today, didn't have any problems at all and was on about the same length of time. (3/19/11)

                                                                                     

                                                                                    Threads/posting messages/PM feature/Site Searches/email notifications all worked fine today!!

                                                                                     

                                                                                    So progress certainly has been made and thanks to all of those that are making it possible!!!

                                                                                     

                                                                                     

                                                                                     

                                                                                    eidnolb

                                                                                    • 39. Re: Forums HORRIBLE March 14 2011
                                                                                      John T Smith MVP

                                                                                      Sigh... I WAS going to say things were OK... and I was logged out between clicking the reply button and the post button

                                                                                       

                                                                                      I'm beginning to think that the "new normal" means delays and/or false logouts

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