Links in PDF from View Mode Not Working

[cradg]

Ok, bear with me as I'm not totally familiar with Robohelp.

I have a PDF file, lets call it (PDF1).  Inside PDF1 is a flowchart with a link to another PDF (PDF2) file.

When I open PDF1 outside of RoboHelp, the link to PDF2 works.

When I open PDF1 from the view mode (sunglasses), the link to PDF2 doesn't work.  It doesn't do anything at all.  I click on the link and nothing happens.

I have ensured that the link within PDF1 is correct and pointing to the right file, and like I said, it works when viewed external of Robohelp.

Does anyone know how to fix this or what the problem could be?

Thanks,

Dan

[Captiv8r]

Welcome to our community

I'm not sure I fully comprehend the issue. You are previewing. This will impose some limitations and really is only there to approximate the end user experience.

You say that if you open things outside of RoboHelp the links work fine. And this is really how the end user will be using things, no? So if it works fine in this mode I'm not understanding why there is an issue.

Out of curiosity, why PDF? You are hopefully aware that one might supply PDF only for the purposes of printing, right? Otherwise, if your end user will be expecting to click links or whatever, you should be outputting a help format. (CHM, WebHelp, FlashHelp, AIR Help, etc)

Cheers... Rick

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[cradg]

Thanks Rick.  What you've said makes perfect sense, unfortunately I won't be able to test it until Friday.