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    Adobe Presenter failed to open because either it is not licensed or there is an error.. Help!

    Davelg7 Community Member

      I have been using registered version of Adobe Presenter ( I have a serial number) for some time. Now I receive the following error message:

       

      "Adobe Presenter failed to open because either it is not licensed or there is an error in the licensing system. Please close and re-launch PowerPoint and enter

      serial number to license it. If this problem persists, reinstall this product and try again."

       

      The registration page pops up but just briefly--too fast to click the accept/decline buttons. I have tried deleting the Office and Adobe preference files under User as well as uninstalling/reinstalling but the error message persists making presenter unusable. I also tried to install just a a trial version but also receive the same error message.

       

      System is Win 7. As I said I have been using it for over a year successfully.

       

      What can I do to fix this?

       

       

      Thanks...Dave

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