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1. Re: Encore CS5 Hangs/Crashes on Import
John T Smith Apr 3, 2011 2:44 PM (in response to DesignCBTs)What happens if you create a regular (non-Matrox) project and use non-Matrox files?
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2. Re: Encore CS5 Hangs/Crashes on Import
DesignCBTs Apr 4, 2011 7:14 AM (in response to John T Smith)The same result. I've taken files from my laptop (non-matrox) and get the exact symptoms...
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3. Re: Encore CS5 Hangs/Crashes on Import
Stan Jones Apr 4, 2011 8:27 AM (in response to DesignCBTs)I'm confused by the preparing transcode while or after importing. What happens if you open Encore and do not import?
How are you opening Encore when importing?
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4. Re: Encore CS5 Hangs/Crashes on Import
DesignCBTs Apr 4, 2011 8:46 AM (in response to Stan Jones)Actually...it crashes. I tried creating a new encore file,
without importing any video. I then imorted one of Encore's menus - it crashed!
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5. Re: Encore CS5 Hangs/Crashes on Import
Stan Jones Apr 4, 2011 9:08 AM (in response to DesignCBTs)One step at a time... Ha, ha!
I tried creating a new encore file,without importing any video.
To do that, you had to have Encore open and created a new project. Encore opens the project and does not crash, right? To do that, it goes through the "loading transcode settings," apparently successfully.
I then imorted one of Encore's menus - it crashed!
When you say imported a menu, you loaded a menu from the Encore library panel? By double clicking?Have you tried running Encore as administrator?
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6. Re: Encore CS5 Hangs/Crashes on Import
DesignCBTs Apr 4, 2011 9:56 AM (in response to Stan Jones)With Windows 7, I have administrator privilieges.
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7. Re: Encore CS5 Hangs/Crashes on Import
John T Smith Apr 4, 2011 10:02 AM (in response to DesignCBTs)Not always the same thing
I am the only user of the computer I built, and my "only" account is Administrator
To create a dual layer DVD (but not a single layer) I still MUST right click the Encore icon and select the Run as Administrator option
Try that and see what happens
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8. Re: Encore CS5 Hangs/Crashes on Import
Stan Jones Apr 4, 2011 10:07 AM (in response to DesignCBTs)There are some problems in Encore that do not occur, even if working in an account with administrator privileges, if Encore is run as administator. (I think this applies when working on a dual layer disk, for example.) I don't recall anything related to your problems, but it is a troubleshooting step.
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9. Re: Encore CS5 Hangs/Crashes on Import
DesignCBTs Apr 4, 2011 10:24 AM (in response to John T Smith)Holy flippin' cow - it worked! I let it run, without adding anything for a while, then imported...no problems. Thanks for the help!!



