I got your email with your ID. Did you get my response? Are you up and running now or do you still need help?
Is it a bug or something I'm doing wrong when I attempt to use the test function while logged in?
The message error is for every browser from the default setup and it is something like authentication error(403).
Could you please advise?
Thanks in advance for any help/remedy.
I'm happy to help but I need some more information from you:
- Are you using BrowserLab standalone in the browser, or are you using our Dreamweaver CS4/5 or Firebug extensions?
- What url are you trying to test and what steps are you taking to start the test?
I installed the firebug extension but do not think I was using it. I
clicked a link in one of your e-mails to me so I believe I was using
the browser (standalone). To test the url (djmscott.com) I was typing
it in and hitting "test". Hope your day is going well and thanks for
the quick response.
Right, sounds like you're testing standalone.
I'm not sure what's going on for you. I just tried your url on our production servers and got correct screenshots back for Chrome, Firefox, IE, and Safari. Are you still experiencing this issue?
When you say you're hitting "test", do you mean the circular arrow button next to the url field? What happens if you type in the url and just hit Enter?
Message was edited by: DavidMoore10
Have same problem. If you make a mistake on the login it never allows you to login again from that computer - it just keeps telling you to try again.
If I login from a different computer of mine I can get in but never again on my first computer. That's probably why it worked for the guy helping you - different computer.
How do we solve this ??