"Runtime update not available" when installing AIR on XP

[cindyco]

[2011-04-09:10:54:04] Runtime Installer begin with version 2.6.0.19120 on Windows XP x86
[2011-04-09:10:54:04] Commandline is:
[2011-04-09:10:54:04] No installed runtime detected
[2011-04-09:10:54:06] Starting runtime install. Installing runtime version 2.6.0.19120
[2011-04-09:10:54:06] Installing msi at c:\docume~1\myusername\locals~1\temp\air109.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
[2011-04-09:10:54:10] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
[2011-04-09:10:54:10] Runtime Installer end with exit code 0
[2011-04-09:10:54:11] Runtime Installer begin with version 2.6.0.19120 on Windows XP x86
[2011-04-09:10:54:11] Commandline is: -installupdatecheck
[2011-04-09:10:54:11] Installed runtime (2.6.0.19120) located at c:\Program Files\Common Files\Adobe AIR
[2011-04-09:10:54:12] Performing pingback request
[2011-04-09:10:54:12] Pingback request completed with HTTP status 200
[2011-04-09:10:54:12] Starting runtime background update check
[2011-04-09:10:54:12] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.6.0.19120/update
[2011-04-09:10:54:12] Unpackaging http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.6.0.19120/update to C:\Documents and Settings\conlinc\Application Data\Adobe\AIR\Updater\Background
[2011-04-09:10:54:12] Runtime update not available
[2011-04-09:10:54:12] Unpackaging cancelled
[2011-04-09:10:54:12] Runtime Installer end with exit code 0

[zjian]

Hi,

Currently 2.6.0.19120 is the latest public release version, so it is the expected result that there is no runtime update available.

Thanks,

Jian

[cindyco]

Thanks Jian.

The reason I posted this logfile is because whenever I attempt to run the

installer that came with my Motorola Cable Modem on my Windows XP box, a dialog

box tells me that it is "Initializing the Installation", but then the installer

never runs. Initially, it gave me an error message about installing Adobe AIR,

so I manually installed Adobe AIR. Now, it just silently fails, and so I was

hoping that something in the AIR logfile would identify the cause of the silent

failure.

Can you help me troubleshoot this? What else can I do to identify why the

installer is silently failing?

Thanks,

Cindy

[zjian]

Could you try the following commands in command line and paste the outputs and AIR install log here again?

1. <AIR Runtime Installer> -info

2. <AIR Runtime Installer> -uninstall

3. <AIR Runtime Installer> -silent

[cindyco]

Thanks for your help. I ran the steps you suggested, but still could not get

the installer that uses AIR to run (it failed silently). Could this be related

to the fact that I'm trying to install this on a work laptop? (I don't have

administrator privileges on the machine, or it may be locked down in some other

way.)

Below is the log of what I tried:

C:\Downloads>AdobeAIRInstaller.exe -info

C:\Downloads>This is an installer for Adobe AIR 2.6.0.19120

Adobe AIR 2.6.0.19120 is installed.

Scheduled install type: patchSame

Note: this never returned to the command prompt, so I killed it with Ctrl+C

C:\Downloads>AdobeAIRInstaller.exe -uninstall

C:\Downloads>Uninstalling Adobe AIR(all versions)

AdobeAIRInstaller.exe -uninstalldone

Note: this never returned to the command prompt, so I killed it with Ctrl+C

C:\Downloads>AdobeAIRInstaller.exe -silent

C:\Downloads>Adobe AIR is currently not installed

Installing version 2.6.0.19120

done

Note: this never returned to the command prompt, so I killed it with Ctrl+C

[zjian]

It should be the root cause. Can you get the administrator privilege on that machine and try again?