This is a user-to-user forum, nobody here can activate your serial number for you.
That is exactly what I told Customer Service.
But they insisted that someone here with the ability to do just that would respond (not you, apparently).
They also insisted that posting is the *only* way to get support for the old version that I have.
Their more recent system does not recognize the number I have.
I was doubtful, but posted anyway.
I will find out soon if they were correct or not.
Which version of Fireworks are you talking about?
It is the version that is included in Macromedia Studio MX 2004. (has Dreamweaver, Flash, Fireworks, and Freehand all one one disk).
I've had Dreamweaver successfully installed on my laptop for years.
The other day I tried installing Fireworks and the same code was not recognized.
I spent 4 hours with customer service on the phone, and finally they directed me here....
That version may have been the first to require activation. The only thing I can think of to fix the problem is uninstalling the entire suite and then reinstalling it. Sorry I can't be more help. We don't handle technical issues in this forum.