Reader X tries to save instead of Print

[Ferrety]

I'm helping a user of mine that is having issues getting his Reader X to print. When he clicks to print, the print dialog box comes up, but when he clicks Print to finalize, it brings up a Save As window. It wants to save as a .PS file. We've tried printing to multiple printers in the office, Xerox's and HP's of different models, but it never works. Each printer is set up on a TCP/IP port. Some of the printers have PS drivers and some have PCL, but either way, Reader X tries to save after hitting print as a .PS file.

He also uses Adobe Pro 10, but when he's been printing PDFs sent to him, he's been using the Reader to open and print with.

As a test, we tried selecting the Microsoft XPS document printer, and the only difference is that it tries to save the file as a .PRN file instead of .PS.

OS: Windows XP SP3

IE: 7

Reader: 10

Pro: 10

Any suggestions?

[~graffiti · Accepted solution]

Somewhere in their print dialog, they have "save as file" checked. They need to find that and deselect it (normally it's right up front but can vary from printer to printer.)

[iT-novative]

De "save as file" option is located in print options under advanced.

I didn't see it at first.

[crowntybass]

Click 'Advance' and uncheck 'print to file'.

i did it and it worked