Glossary Tab Content is not Showing in .chm on Windows 2008

[MackDuff]

We just discovered that our Glossary content is not showing in the our compiled .chm help files on Windows 2008 64 bit.

We made sure that the HHActiveX.dll was on the machine and registered it, but it still does not display the content on Windows 2008 64 bit machines.  We did the same procedure on Windows 2003 and the Glossary content is now displayed. It also seems to work on Windows 2008 32 bit, so I assume that this is a 64 bit issue. Is this a known issue? Is there a workaround?

We are currently using RoboHelp 8 (Technical Communication Suite 2) to generate the .chm files.

Any information would be very much appreciated.

Thanks,

Mack

[Jeff_Coatsworth]

Did you register it with the 32bit regsvr32 command? It's not the one located in the \system\ or \system32\ folders - counter-intuitively, it's located in the \syswow64\ folder ;>)

[MackDuff]

I found that in another post and tried it already.

It says that the HHActiveX.dll is registered successfully, but the Glossary is still not showing on our Windows 2008 64 bit machines.

Any other ideas why this may not be working?

[RoboColum_n_]

Mack. I found another post that suggested there was an issue with the HHACTIVEX.DLL on Win 64 PCs. The only solution offered was to contact Adobe Support

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The RoboColum(n)

@robocolumn

Colum McAndrew

[Captiv8r · Accepted solution]

Hi Mack

See if the thread linked below helps.

Click here to view

Cheers... Rick

Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7, 8 or 9 within the day! Adobe Certified RoboHelp HTML Training SorcerStone Blog RoboHelp eBooks

[MackDuff]

Thanks Captiv8r - that solved the issue.

You need the 64 bit version of the HHActiveX.dll to display the Glossary and Browse Sequences on a 64 bit machine, which only ships with RoboHelp 9.

Thanks again!!

Mack