"Document is not licensed for this device type"

[Guest]

Hi,

I have an e-textbook, and I'm trying to transfer read access from an old computer to a newer computer. The e-textbook file cannot be downloaded again from the publisher's site (Aspen, aspenlaw.com/ecasebook). I understand that access can be tied to a particular device. However, I don't need access on both computers, so is there any way to remove access from the older computer and add access to the newer one?

Thanks,

David

[SimonFlummox]

If you are getting this message, the document is permanently tied to your old computer and cannot be transferred to a different device.  If you look at the item information (Reading > Item Info, or [Ctrl]+ in ADE for Windows) on the old computer, you will see that the publisher has allowed viewing on that computer (device) only.

For an item to be transfered to a different computer, the publisher would have had to allow viewing on any device. The permissions would then be associated with your Adobe account, rather than the specific device/computer.

[Guest]

Thanks for the information. I was able to get permission to access the content on the new computer from the publisher.

[SimonFlummox]

That is great news!  I'm glad the publisher stepped up to help you out.

Too many businesses will tell a customer, "there's nothing we can do," when the real truth is "there's nothing we're willing to do."