Menus not Displaying Properly

[amp100s]

My problem is that not all of the main menus are displaying. In particular, the Insert, DHTML, and Table menus are completely missing--the menu name doesn't even show up in the toolbar, so there's nothing to click. My customized menus are also missing. The only time I can see them is when I am in the Customize window--as soon as I close out of it, they all completely disappear again.

In troubleshooting this, so far I've tried:

• Right-click toolbar area > Customize > Select Options > Always Show Full Toolbars > Close. As soon as I click close, the menus disappear again.
  
• Customize > Commands > New Menu. Create a customized menu called InsertThis and manually add the same commands to it that are in the Insert menu. As soon as I click close, the menus (including the new, customized menu), completely disappear. (So apparently customized menus also won't display.)
  
• Customize > Commands > add various menu commands to the toolbars. Close. They stay there, visible, no problem. (So apparently only the menus are affected--not the toolbars.)
• Restart RoboHelp. No change.
• Restart computer. No change.

Anybody have an idea why these menus aren't displaying properly?

[amp100s]

Oh, and I'm using the latest version of RoboHelp 9. (And I've checked to see if there were any updates--there aren't.)

[Captiv8r · Accepted solution]

Hi there

Try this. Right-click the menu area and choose customize. This will open the Customize dialog. From the Toolbars tab, ensure the Menu Bar is selected. Then click the Reset... button.

Cheers... Rick

Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7, 8 or 9 within the day! Adobe Certified RoboHelp HTML Training SorcerStone Blog RoboHelp eBooks

[amp100s]

Selecting Menu Bar and then clicking Reset did the trick! Thanks so much!!

[amp100s]

When I loaded RoboHelp 9 today, it displayed a message saying that due to a software update, the menu bar has changed and would I like to reload it. Or something like that (don't remember exact verbiage). So I clicked OK. When I did, the menu went back to having the same exact problem as before--menus missing. So I repeated the process above. This time it doesn't work. Even after restarting. Tried several times. So frustrating. Any other ideas?

[amp100s]

NM. I just got it to work (went into a document and then tried again. This time it worked).