3 Replies Latest reply: Apr 25, 2011 10:31 AM by Noel Carboni RSS

    CS4 File Printing Problem

    Paulo Skylar Community Member

      After recently experiencing a transient power outage I am having a problem printing a particular file from Photoshop CS4. The system seems to have recovered well from the electrical outage, with one exception. When I try to print a particualr file that I had been working on, I get the foillowing message.

       

      Capture.JPG

      The Vista-64 operating system recognizes the installed printers (two), my other apps have no problem printing to the default printer and opening a few other Photoshop files does not produce the same problem. In other words, the problem seems file specific. The question is how do I remedy the problem with this important file ?  Duplicating its many layers in a new file does not solve the problem.

       

      Paulo

        • 1. Re: CS4 File Printing Problem
          Curt Y Community Member

          Have you tried the standard Tech response "have you rebooted the computer since you made changes"?

           

          When you open up the PS print window does it list the correct printer?

          • 2. Re: CS4 File Printing Problem
            Paulo Skylar Community Member

            Curt Y wrote:

             

            Have you tried the standard Tech response "have you rebooted the computer since you made changes"?

             

            When you open up the PS print window does it list the correct printer?

            Yes, I have rebooted and everyting else on the computer is happy with the printer setup. I've also reset PS preferences. It seems to be a file problem.

            No PS print window opens-  After the error mesage window is dismissed I am back in editing mode for the file.

             

            I think I am going to have to create a new document and drag all the layers from the subject file into the new file and hope that clears up the problem. As I mentioned, selecting all the layers and using the Duplicate Layers command to a new file did not solve the problem.

             

            Paulo

             

             

            PS - update: I Created a new file, dragged all the layers from the problem file to the new file and the printing problem disappeared. Do not understand it, but when dealing with a probably corrupted file understanding is a stretch.

             

            Message was edited by: Paulo Skylar

            • 3. Re: CS4 File Printing Problem
              Noel Carboni Community Member

              You're not the first to report this.  I haven't seen it personally, but others have posted here about it.

               

              It's clear that Photoshop now maintains a certain amount of print information in the document.  Doing so seems to yield some new problems and some unexpected behavior.

               

              I know of no way to force this info to be cleared, other than what you've done.  Seems like a kind of blind spot, especially when the printing process runs into a problem, as it did with you.

               

              Perhaps you should submit a bug/wish that Adobe create a "Don't store print info in document" preference, perhaps a new checkbox in the Save-As dialog, or maybe even a way to forcibly reset that info during operation (e.g., Ctrl-Alt-Shift, take a sock off and also press Num Lock-F12-Home).

               

              -Noel