• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

RH 9 Index Malfunctioning

Guest
Apr 18, 2011 Apr 18, 2011

Copy link to clipboard

Copied

RoboHelp 9.0.0.228/Server 9

WebHelp Pro

A blank Web Page dialogue appears when the end-user selects an Index keyword that has more than one topic associated to it.  For Index keywords that only have one topic associated to it, there is no issue (that topic opens up after clicking on its index keyword).  The issue is only occuring when viewing the project link from the server.

rh c.gif

We recently upgraded from RH x 5 to RH 9.  We have identified other issues with the RH 9 server link (posted separately) that we don't understand.  Any guidance on how to get the RH 9 server URL to function more like the project view? or information that can help shed light on why they are so different?


Thank you,

Eva

Views

379

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Apr 19, 2011 Apr 19, 2011

Copy link to clipboard

Copied

This isn't a problem in RHS8 Eva but unfortunately I do not have access to RHS9 to see if it is something that crept in there. Out of interest, does this happen in all your projects?


  The RoboColum(n)   @robocolumn   Colum McAndrew

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Apr 25, 2011 Apr 25, 2011

Copy link to clipboard

Copied

LATEST

I.T. rebooted the RH server and the index issue was resolved.  Moving forward, I.T. is going to reboot the server daily to clear the cache.

This action resulted in another unexpected change though, the search button located at the top, right of the output was removed.  That is odd because we did not re-publish or change any settings.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
RoboHelp Documentation
Download Adobe RoboHelp