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Adobe RoboHelp 8.0.2 Patch - Install Error

Community Beginner ,
Apr 25, 2011 Apr 25, 2011

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In the hopes of trying to fix a known bug I ran the 801 patch last week. I immediately tried to run the 802 patch afterwards but it failed. I received an error message that the 801 needed to be installed first. I have uninstalled the 801, reinstalled it and then run the install for the 802 again but still receive the following error: "Adobe RoboHelp 8.0.1 is not installed. Please install Adobe RoboHelp 8.0.1 before applying this patch."

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correct answers 1 Correct answer

Community Expert , Apr 25, 2011 Apr 25, 2011

That's probably the issue - the updater needs to write to the registry to indicate the patch level achieved.

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Community Expert ,
Apr 25, 2011 Apr 25, 2011

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Try rebooting between updates?

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Community Beginner ,
Apr 25, 2011 Apr 25, 2011

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Yes.

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Community Expert ,
Apr 25, 2011 Apr 25, 2011

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Full Admin rights to your local machine?

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Community Beginner ,
Apr 25, 2011 Apr 25, 2011

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No to that.

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Community Expert ,
Apr 25, 2011 Apr 25, 2011

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That's probably the issue - the updater needs to write to the registry to indicate the patch level achieved.

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Community Beginner ,
Apr 25, 2011 Apr 25, 2011

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Why would the initial patch go through without incident?

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Community Expert ,
Apr 25, 2011 Apr 25, 2011

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I don't think it has - that's why the second one is choking. Try having a local admin log on & run them.

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Community Beginner ,
Apr 25, 2011 Apr 25, 2011

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Sounds plausible and I will pursue this course of action however when I open RoboHelp and look under Help>About RoboHelp it does say it's running 01 so the original patch looks to be successful.

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Community Beginner ,
Apr 25, 2011 Apr 25, 2011

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This resolved my issue.

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Community Beginner ,
Apr 25, 2011 Apr 25, 2011

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Yes.

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Resources
RoboHelp Documentation
Download Adobe RoboHelp