Application crash when saving Vista 64bit

[DotKim]

Everytime I save a project, Robohelp crashes.

First crash:

Problem Event Name:    APPCRASH
  Application Name:    RoboHTML.exe
  Application Version:    8.0.0.203
  Application Timestamp:    4944f3bb
  Fault Module Name:    ntdll.dll
  Fault Module Version:    6.0.6002.18327
  Fault Module Timestamp:    4cb7341c
  Exception Code:    c015000f
  Exception Offset:    0005bb4b
  OS Version:    6.0.6002.2.2.0.768.3
  Locale ID:    1033
  Additional Information 1:    fd00
  Additional Information 2:    ea6f5fe8924aaa756324d57f87834160
  Additional Information 3:    fd00
  Additional Information 4:    ea6f5fe8924aaa756324d57f87834160

Then once I click on 'Close Program' I get another crash:

Problem Event Name:    APPCRASH
  Application Name:    RoboHTML.exe
  Application Version:    8.0.0.203
  Application Timestamp:    4944f3bb
  Fault Module Name:    kernel32.dll
  Fault Module Version:    6.0.6002.18005
  Fault Module Timestamp:    49e038c0
  Exception Code:    e06d7363
  Exception Offset:    0001e124
  OS Version:    6.0.6002.2.2.0.768.3
  Locale ID:    1033
  Additional Information 1:    60ce
  Additional Information 2:    f6d3dba282e54fd14c6bbe2bb754c59f
  Additional Information 3:    05a5
  Additional Information 4:    e8fb5962307cd9f8b56a1d85924c671b

System info: Vista Home Premium, SP2, 64 bit, 4GB RAM.

Robohelp Version: 8.0.2.208

Other programs installed: Microsoft Office, MSSilverlight, MS visual Studio, McAfee Antivirus, Quick Time...

Sometimes info is saved, sometimes it is not. If I have multiple projects open, and make changes on them, not all the changes are 'saved' but if I only have one project open, the changes are saved.

This did not start happening until last week. Only thing different I did was put in some bookmarks on one page, I have since deleted those and i still have the issue.

I inherited the Robohelp project and don't know much about the backbones of Robohelp. I mostly make text edits.

Things I've tried:

--Restarted the computer (this usually fixes things)

--Shut down computer (usually fixes things if the restart doesn't)

--Ran Updates (it failed (encountered a problem)on a CS4 update--Adobe update for Flash CS4Pro 10.0.2)

--checked for broken links, said I had none.

--Tools/reports/unused files--there are a couple of unused projects, but I can't find them (looks like they have been deleted)

Any suggestions would be greatly appreciated.

The actual solution will make my week much easier!

Thanks!

--kim

[DotKim]

I also have RH set so the .cpd file is cleared when starting a new project. (tools/options

[Captiv8r]

Welcome to our community

Where is your project when you open it? Are you by chance opening RoboHelp, then navigating to a network location to open the project?

If so, try moving the project to your local C drive.

Cheers... Rick

Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7, 8 or 9 within the day! Adobe Certified RoboHelp HTML Training SorcerStone Blog RoboHelp eBooks

[DotKim]

Rick

Thanks, but unfortunately the project is on the C drive already. This PC is the dedicated RH machine, the only thing i put on the network is the final product and I copy and paste that, so dev can grab it.

--kim

[Peter Grainge]

Go to Programs and Features and check that you can see RoboHelp 8.0.2 there. If it is not, post back.

Otherwise open one of the sample projects and see if that has the same problems. Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left. Post back.

---

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[DotKim]

RH 8.0.2  is shown in the programs and features.

I don't have any sample projects. 😞

I did open a 2 older projects and they had the same issues.

[Jeff_Coatsworth]

What's the full version of RH? Your samples should be in a path something like this: C:\Program Files\Adobe\Adobe RoboHelp 9\RoboHTML\Samples\en_US\

[DotKim]

My version of RH is 8.0.2.208

It looks like I do have 2 sample folders:

C:\Program Files (x86)\Adobe\Adobe RoboHelp 8\RoboHTML\Samples\en_US\CCC

and

C:\Program Files (x86)\Adobe\Adobe RoboHelp 8\RoboHTML\Samples\en_US\Web_Graphics

When I opened the sample projects, edited a couple of project files and saved them there was not a crash.

Does this mean there is something wrong with my project? If so, how do I repair it?

[DotKim]

I just noticed that my project files are saved in a different directory:

C:\New Help Structure\DigiDo - Lite

Could this be the problem? and why did it just start last week?

[Peter Grainge]

If the sample projects do not crash, we now know the problem is not related to your installation of RoboHelp and has to be to do with one or more of your projects.

Have you tried moving one of them to a new folder with only alpha characters and no spaces?

Try that first.

---

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[DotKim]

Moving to a new folder didn't help either.

[DotKim]

I think I 'fixed' it or at least solved the problem

I logged in as a different user and things worked...no clue why, but they work...so far...

thanks for youyr help!

[Amebr]

I seem to remember ages ago there was a problem with non-Admin users running RH. The solution was to grant your user Admin access, re-login and open RH, then remove Admin access and everything would be fine from then on.

I hadn't thought this was still an issue, but might be worth looking at.

Amebr