2 Replies Latest reply on Apr 28, 2011 7:39 AM by merv_f

    Installation Encountered Errors

    merv_f Level 1

      Trying to install Adobe Drive 2.1, but the installation keeps failing.  I've tried restarting as recommended, but it makes no difference.  Looks like it is hiccuping on Microsoft_VC80_CRT_x86 payload.  Installer executed with "Run as admin...", as usual.


      Here's the relevant software already on my system:

      Windows 7 Pro x64

      Web Premium CS5

      Visual Studio 2008 Pro

      Visual Studio 2010 Express


      For details, here is the installation log from a failed attempt: Log File


      Almost forgot to mention that the Installation Log Analyzer turned up no results.

        • 1. Re: Installation Encountered Errors
          Gang_Z Level 2

          Hi merv_f


          From the log you provided, it seems Microsoft_VC80_CRT_x86 payload installation failed, you can try to do the following steps:


          1) Go to payloads\Microsoft_VC80_CRT_x86 directory in the AD 2.1 installer path.


          2) Double click Microsoft_VC80_CRT_x86.msi to install it manullay, you can choose to remove it first from the prompt dialog, then install it, or repare it to make sure Microsoft_VC80_CRT_x86 is installed successfully.


          3) Relaunch AD 2.1 set-up exe.



          You can refer to the thread : http://forums.adobe.com/thread/664080?decorator=print&displayFullThread=true



          Any further problems, pls post here, thanks.

          • 2. Re: Installation Encountered Errors
            merv_f Level 1

            Yes. That solved the problem.


            I first ran repair on VC80_x86 as suggested, and then re-ran the installer.  It failed again, but it did get past the VC80_x86 payload, and instead died on VC90_x86.  In the end, I had to manually run a repair on all three of the Microsoft payloads before the installer made it through okay.