1 2 Previous Next 58 Replies Latest reply: May 9, 2011 3:35 AM by Vrijlansier RSS

    12.0.4 install errors

    Was DYP Community Member

      I had an install error because some plugin were turned off with a ~.

       

      Fixed that but am now getting patcher already installed error. Were is that information stored? Or how do you remove it?

        • 1. Re: 12.0.4 install errors
          - JM - Community Member

          >I had an install error because some plugin were turned off with a ~.

           

          has this been confirmed by Adobe?

           

          thanks

           

           

          • 2. Re: 12.0.4 install errors
            Was DYP Community Member

            Not sure what you mean comfirmed by Adobe.

             

            The original error log said "Unable to locate file to patch at "/Applications/Adobe Photoshop CS5/Plug-Ins/File Formats/Pixar.plugin/Contents/Resources/Info.plist"

             

            I had a ~ infront of the Pixar.plugin so it would not load.

             

            Anyway the installer errored out. I then removed the ~ but installer now thinks that 12.0.4 is all read installed.


            ERROR:  - Adobe Photoshop CS5 Core_12.0.4_AdobePhotoshop12-Core: Install failed
            ERROR:  - Adobe Photoshop CS5 Support_12.0.4_AdobePhotoshop12-Support: Patch already installed

             

            But it is not installed PS version is still 12.0.2

            • 3. Re: 12.0.4 install errors
              - JM - Community Member

              >Not sure what you mean comfirmed by Adobe.

               

              Oops, I was actually hoping for someone with Adobe to respond with info. I'd like to update but I'm going to hang around for some more feedback.

               

              thanks for the additional info, but sorry you were not able to update.

               

              regards

               

              j

              • 4. Re: 12.0.4 install errors
                Was DYP Community Member

                Hopefully someone from Adobe will post about this, because as I have posted, if the updater errors out once because of something like this, then something is telling the updater that PS has been updated to 12.0.4 and it will not update again even if the the updated did not complete and you're still at 12.0.2.

                • 5. Re: 12.0.4 install errors
                  - JM - Community Member

                  >The original error log said "Unable to locate file to patch at "/Applications/Adobe Photoshop CS5/Plug-Ins/File Formats/Pixar.plugin/Contents/Resources/Info.plist"

                   

                  did the error log show up during the install or did you find it elsewhere?

                   

                  thanks again

                  • 6. Re: 12.0.4 install errors
                    Anshum Arora Adobe Employee

                    The ideal condition for a patcher to run successfully is that original files for which it is supposed to patch are not tempered. The patcher may have done some part of it's job before being errored out.

                     

                    The best advice i can give you right now is to reinstall the product , it will bring it to 12.0 version and then apply Update again.

                    • 7. Re: 12.0.4 install errors
                      - JM - Community Member

                      >The ideal condition for a patcher to run successfully is that original files for which it is supposed to patch are not tempered. The patcher may have done some part of it's job before being errored out.

                       

                      since disabling plugins is pretty common, it would seem that the updater should be able to "pre-check" the installation before causing more problems?

                       

                      j

                      • 8. Re: 12.0.4 install errors
                        Was DYP Community Member

                        since disabling plugins is pretty common, it would seem that the updater should be able to "pre-check" the installation before causing more problems?

                         

                        Or at least give us a list of plugins that it is updating. Or better yet give us a precheck. Or even better yet if the update fails that it removes what ever is telling the update (when tried again) that it is alread installed.

                        • 9. Re: 12.0.4 install errors
                          mrfearless

                          I'm also getting an install error.  It simply tells me that the install failed, period.  No other error message to even clue me in what is wrong.  Ran the support adviser and it tells me that there is nothing in the logs.  I've tried repairing permissions, rebooting, reinstalling base product.  Once that is done, the program wants to update to 12.0.2, which it does, and then attempts to update to 12.0.4 but fails every time.  I've downloaded the patch directly from Adobe, I've tried updating from within Photoshop, and have used the Adobe Updater.  I'm guessing the problem may be with a plugin, but god knows which one since there is nothing indicative.

                           

                          Any suggestions.

                          • 10. Re: 12.0.4 install errors
                            okyeron

                            My update is also failing.

                             

                            ERROR: 8 Command ARKPatchCommand failed.

                            ERROR: 5 Command ARKPatchCommand failed.

                            ERROR: The following payload errors were found during install:

                            ERROR:  - Adobe Photoshop CS5 Core_12.0.4_AdobePhotoshop12-Core: Install failed

                            ERROR:  - Adobe Photoshop CS5 Support_12.0.4_AdobePhotoshop12-Support: Install failed

                            MacOS 10.5.8
                            updating from PS 12.0.2

                            • 11. Re: 12.0.4 install errors
                              Irina Satanovskaya Adobe Employee

                               

                              Please perform the following steps:

                               

                               

                              1. Uninstall Photoshop CS5.

                               

                              2. Clean everything under /Library/ApplicationSupport/Adobe/AAMUpdater/1.0 and User/Library/Application Support/Adobe/AAMUpdater/1.0

                              3. Reinstall CS5.

                               

                              4. Run updater.

                               

                              Thanks!

                              Irina Satanovskaya,

                              Photoshop QE

                              • 12. Re: 12.0.4 install errors
                                Bill_SRQ

                                You must be kidding.. Do think working professionals have time to uninstall and then re-set up Photoshop.??????

                                 

                                This is the typical lazy tech support responce originally devolped by MS

                                • 13. Re: 12.0.4 install errors
                                  Was DYP Community Member

                                  You must be kidding.. Do think working professionals have time to uninstall and then re-set up Photoshop.??????

                                   

                                  This is the typical lazy tech support responce originally devolped by MS

                                   

                                  MS, boy you are right there, not only tech support but also software developers. Had a battle with asinine win7 yesterday and don't plan to battle the same kind of stupidness with Adobe's updaters today.

                                   

                                  Is there any good reason to update to 12.0.4 anyhow.

                                  • 14. Re: 12.0.4 install errors
                                    mrfearless Community Member

                                    Painful, but effective.

                                     

                                    Thanks.

                                     

                                    +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

                                    Dr. Marc R. Feldesman 

                                    Professor & Chairman Emeritus 

                                    Anthropology Department

                                    Portland State University

                                     

                                    please reply to:  feldesmanm@pdx.edu

                                    my PERS blog:  http://persinfo.blogspot.com

                                    SKYPE:  mrfearless47

                                    twitter: mrfearless47

                                    +1(503)7320303

                                    • 15. Re: 12.0.4 install errors
                                      jburdick

                                      I was unsucessfull in applying the 12.0.4 update until I read on here that if you have any plugins that are diabled using a ~ then the update won't work.  I went in to my plugins folder, and sure enough all the plugins had been disabled.  I removed the ~ in front of all the file names, re-ran the updater and it worked!! 

                                      • 16. Re: 12.0.4 install errors
                                        Was DYP Community Member

                                        I was unsucessfull in applying the 12.0.4 update until I read on here that if you have any plugins that are diabled using a ~ then the update won't work.  I went in to my plugins folder, and sure enough all the plugins had been disabled.  I removed the ~ in front of all the file names, re-ran the updater and it worked!! 

                                         

                                        That is interesting that you did not get a "patch already installed" error.

                                        • 17. Re: 12.0.4 install errors
                                          jburdick Community Member

                                          I tired installing the patch a number of times unsuccessfully until I got rid of the ~ in my plugins folder. I'm running CS5 on OS X 10.6.7.

                                          • 18. Re: 12.0.4 install errors
                                            okyeron Community Member

                                            That's crazy.

                                             

                                            I am not going to completely un-install Photoshop and then reinstall. Of course, then I have to re-do all my settings and preferences and plugins and everything that goes with it.

                                             

                                            All that for a stupid dot release? Are you kidding me?

                                             

                                            Didn't have to do this with the 12.0.2 update.

                                             

                                            Also - your directions are very poor. "Clean everything under..."  What is that supposed to mean? Drop the files in the washing machine? DELETE everything under that directory is perhaps what you meant to say?

                                             

                                            If you're going to give people directions, please be precise in your instructions.

                                            • 19. Re: 12.0.4 install errors
                                              ssandhaus Community Member

                                              I don't have any plug-ins with a tilde (~) in front of them and I don't get any log entries when I run the support advisor, I just get "Installation failed" -- same with the InDesign updates from today.  Hate when this happens.

                                               

                                              Sandy

                                              • 20. Re: 12.0.4 install errors
                                                mrfearless Community Member

                                                You don't need to do all that.  Just blow away the two directories - they have virtually nothing in them.

                                                 

                                                Then, use uninstall to uninstall the software but leave all the setting, preferences, etc alone.  Reinstall the software, update and you're done.  All the plugins, all the preferences, all the settings and anything else you had set remain as they were before the uninstall.

                                                 

                                                As I said, it seems painful, but it fixes the problem and I lost nothing but 10 minutes to reinstall.

                                                • 21. Re: 12.0.4 install errors
                                                  Was DYP Community Member

                                                  ssandhaus wrote:

                                                   

                                                  I don't have any plug-ins with a tilde (~) in front of them and I don't get any log entries when I run the support advisor, I just get "Installation failed" -- same with the InDesign updates from today.  Hate when this happens.

                                                   

                                                  Sandy

                                                   

                                                  You can open Console and you should see under /Library/Logs/Adobe/Installers the log file for the Adobe Photoshop CS5 Support 12.0.4 log.

                                                  • 22. Re: 12.0.4 install errors
                                                    mrfearless Community Member

                                                    Your situation is exactly the same as was mine.  See my answer immediately below your question.  Irina's method works perfectly and takes about 10 minutes.  Moreover, you lose nothing unless you remove all the preferences during uninstall.  Just leave everything as it is and follow her directions.  It works.

                                                    • 23. Re: 12.0.4 install errors
                                                      Was DYP Community Member

                                                      mrfearless wrote:

                                                       

                                                      You don't need to do all that.  Just blow away the two directories - they have virtually nothing in them.

                                                       

                                                      Then, use uninstall to uninstall the software but leave all the setting, preferences, etc alone.  Reinstall the software, update and you're done.  All the plugins, all the preferences, all the settings and anything else you had set remain as they were before the uninstall.

                                                       

                                                      As I said, it seems painful, but it fixes the problem and I lost nothing but 10 minutes to reinstall.

                                                      Uninstall only PS?

                                                       

                                                      Reinstall only PS?

                                                       

                                                      Update from 12.0 with the 12.0.4 updater or go to 12.0.1 then 12.0.2 first?

                                                       

                                                      What about activation, Input serial # and reactivate?

                                                       

                                                      What effect does trashing these directories have on other CS5 apps?

                                                       

                                                      What about updated plugins like Adobe Camera Raw and Lens Profiles, does it not install the original plugins?

                                                      • 24. Re: 12.0.4 install errors
                                                        mrfearless Community Member

                                                        Uninstall cs5.  I also suspended my activation Reinstall cs5.  It will ask for your serial number. After you reinstall, update photoshop immediately.  It will update directly to 12.0.4 and all the current versions of acr, lens profiles, bridge and one or two others.   I found that EVERYTHING remained exactly as it was before the uninstall. So far as I can tell nothing is different except for what changed between 12.0.2 and 12.0.4.  One piece of advice.  When uninstalling ps5 make sure not to delete prefs, profiles etc.  That way, when everything is reinstalled after updating all your prefs, plugins, actions etc will remain as is.  Ps.  I meant ps5 where I wrote cs5 above.  Hope this is clear.

                                                        • 25. Re: 12.0.4 install errors
                                                          mdrdsr

                                                          Really? How about creating an update that works. Who has time to unistall and reinstall and suspend and.....I will wait for CS6 I guess.

                                                          • 26. Re: 12.0.4 install errors
                                                            Chris Cox Adobe Employee

                                                            The updater isn't going to work if you've moved or deleted files that it needs to update.

                                                             

                                                            Right now the big failing of the updater is that it doesn't tell you exact which files are missing or don't match the expected content.

                                                            You have to dig through log files to figure that out instead of the updater just telling you what file caused the problem.

                                                            • 27. Re: 12.0.4 install errors
                                                              mrfearless Community Member

                                                              I totally agree.  I am merely stating what the workaround is and that it worked for me.  There is no intent to exculpate adobe for putting together such a poorly designed in taller for the latest update.

                                                              • 28. Re: 12.0.4 install errors
                                                                mrfearless Community Member

                                                                In dealing with the logs, it appears that deleting some of the language files will trigger a failure.  That should never happen because language files are totally unnecessary once you've chosen your preferred language.

                                                                • 29. Re: 12.0.4 install errors
                                                                  W. Bravenboer Community Member

                                                                  Both updates fail, the updater from the Application Updater, and the one I downloaded from the site,

                                                                  uninstall is not an option... This is only a minor update, what is wrong?

                                                                  I also get this error code: U44M1P7

                                                                   

                                                                  ;(

                                                                  • 30. Re: 12.0.4 install errors
                                                                    Studio57NL Community Member

                                                                    Also get errors from the Application Manager:

                                                                     

                                                                      Dreamweaver CS5 11.0.3 Update

                                                                      Installation failed

                                                                     

                                                                      Dreamweaver CS5 11.0.4 Updater

                                                                      Installation failed

                                                                     

                                                                      Photoshop 12.0.4 update for Photoshop CS5

                                                                      Installation failed

                                                                    • 31. Re: 12.0.4 install errors
                                                                      Was DYP Community Member

                                                                      You have to dig through log files to figure that out instead of the updater just telling you what file caused the problem.

                                                                      And then when you do that and try to reinstall you get the error message that the patcher is aready installed.

                                                                      • 32. Re: 12.0.4 install errors
                                                                        Studio57NL Community Member

                                                                        I don't think anything is updated. For what I can see is that the installer looks for language packs and chokes on that. (Just copied the 3 last entries as installer is also yapping about a long list of other languages like Turkish, Polish, and I don't know what more.)

                                                                         

                                                                        (....)


                                                                        ERROR: The extension payload: Adobe Photoshop CS5 Chinese (traditional) Language Pack_12.0.4_AdobePhotoshop12-zh_TW  {E24190BD-9889-4225-BA79-B94BA3C83784} requires a parent with following specification:

                                                                        Family: Photoshop

                                                                        ProductName: Adobe Photoshop CS5 Chinese (traditional) Language Pack_AdobePhotoshop12-zh_TW

                                                                        MinVersion: 0.0.0.0

                                                                        This parent relationship is not satisfied, because this payload is not present in this session.

                                                                        This payload will be ignored in this session.


                                                                        ERROR: The extension payload: Adobe Photoshop CS5 Check Language Pack_12.0.4_AdobePhotoshop12-cs_CZ  {F8088B2E-D9FC-4D84-B9E2-5161693DDC46} requires a parent with following specification:

                                                                        Family: Photoshop

                                                                        ProductName: Adobe Photoshop CS5 Check Language Pack_AdobePhotoshop12-cs_CZ

                                                                        MinVersion: 0.0.0.0

                                                                        This parent relationship is not satisfied, because this payload is not present in this session.

                                                                        This payload will be ignored in this session.


                                                                        ERROR: The extension payload: Adobe Photoshop CS5 North American Spanish Language Pack_12.0.4_AdobePhotoshop12-es_MX  {FE37D9E3-BD4A-4789-8F8A-20E889AEDC8B} requires a parent with following specification:

                                                                        Family: Photoshop

                                                                        ProductName: Adobe Photoshop CS5 North American Spanish Language Pack_AdobePhotoshop12-es_MX

                                                                        MinVersion: 0.0.0.0

                                                                        This parent relationship is not satisfied, because this payload is not present in this session.

                                                                        This payload will be ignored in this session.


                                                                        ERROR: 8 Command ARKPatchCommand failed.

                                                                        ERROR: 5 Command ARKPatchCommand failed.

                                                                        ERROR: The following payload errors were found during install:

                                                                        ERROR:  - Adobe Photoshop CS5 Core_12.0.4_AdobePhotoshop12-Core: Install failed

                                                                        ERROR:  - Adobe Photoshop CS5 International English Language Pack_12.0.4_AdobePhotoshop12-en_GB: Patch already installed

                                                                        ERROR:  - Adobe Photoshop CS5 Support_12.0.4_AdobePhotoshop12-Support: Install failed

                                                                         

                                                                        I think this is a serious buggy installer.

                                                                        • 33. Re: 12.0.4 install errors
                                                                          Anshum Arora Adobe Employee

                                                                          The patcher is made to install on all the languages on which Photoshop is supported. First few messages that you see for language packs are informatory messages. It reports that these languages are not found on system, you won't find your language pack ( English) listed here.

                                                                           

                                                                          Your patch is failing for some other reasons. Can you inform if you ever moved any of your files or plugins before applying this patch.

                                                                           

                                                                          There are steps which helped other users in resolving this issue. It would be helpful if you can inform if these work for you too :

                                                                           

                                                                          1. Uninstall Photoshop CS5.

                                                                          2. Clean everything under /Library/ApplicationSupport/Adobe/AAMUpdater/1.0 and User/Library/Application Support/Adobe/AAMUpdater/1.0

                                                                          3. Reinstall CS5.

                                                                          4. Run updater.

                                                                          • 34. Re: 12.0.4 install errors
                                                                            Studio57NL Community Member

                                                                            I see, thanks for the info.

                                                                             

                                                                            To my knowledge I didn't remove any of the standard installed plugins. However, some plugins I added like Xenofex and FontExplorer X. Do you think the patcher would choke on those?

                                                                            • 35. Re: 12.0.4 install errors
                                                                              Anshum Arora Adobe Employee

                                                                              Also, you never disabled or renamed any of the plugins ? Patcher should not fail if you add plugins. Can you please try to follow steps and report your results. Many thanks for your co-operation.


                                                                              Regards

                                                                              Anshum

                                                                              • 36. Re: 12.0.4 install errors
                                                                                Studio57NL Community Member

                                                                                Well to be honest I don't want to put a lot of time in reinstalling CS5.

                                                                                 

                                                                                What I did remove are the fonts installed by Adobe. I moved them to a different location which I manage with FontExplorer.

                                                                                • 37. Re: 12.0.4 install errors
                                                                                  ruzzbarrett

                                                                                  The uninstall, remove update folders, reinstall process worked for me. All customization made to Photoshop is still there. Reasonably painless and fast (15 min.) job, but it would have been nice if the installer just worked right.

                                                                                  • 38. Re: 12.0.4 install errors
                                                                                    Adam Catalyst Community Member

                                                                                    Hello there, the patcher fails for me as well. I have done NOTHING to my Photoshop installation, it is about as default as it gets. What do I do? I have tried downloading the standalone installer, and this fails as well.

                                                                                     

                                                                                    To be perfecctly frank, this is getting ridiculous. I am a CS5 Master Suite customer, and I have had to reinstall it 4 times now, because it was the only way to get incremental updates to work. Adobe has a serious problem here, and I have half a mind to stop paying Adobe for their software if this is how they want to treat ne.

                                                                                    • 39. Re: 12.0.4 install errors
                                                                                      Canguo

                                                                                      It is probable that you've changed the standard installed plugins or folder name, I had same errors like "12.0  and  Installation failed,  because that  I changed the oraginal Plug-ins folder name "Digimarc" to "~Digimarc" to make it void.

                                                                                       

                                                                                      hope above can be useful.

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