Recording Function Does Not Work (Captivate 4)

Report · May 04, 2011

I am trying to create a software demonstration using Captivate 4. From the main splash screen I select:

Software Simulation > Screen Area > Full Screen

When I press the Record button (or when I use the "Alt-R" command), I am immediately taken back to the splash screen. Nothing is recording. It is like I didnt even set up the project.

Same thing occurs when I try to record an application. As soon as I press "Record" I am taken back to the splash screen. I have trolled the forum trying to find an answer to this issue but it appears most have to do with audio... for this issue, I can't record anything.

Please help, thank you.

Report · May 04, 2011

Welcome to our community

First off, what is your operating system? If you say Windows 7 that is likely the reason.

Assuming you are on Windows XP, I'd suggest clobbering your preferences file. The thread below should assist in performing that process.

Click here to view

Cheers... Rick

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Report · May 04, 2011

Hey there, yeah I am using Windows 7. Is there a patch available (or another fix)?

Report · May 04, 2011

Sorry. Some folks here claim that they have made Captivate 4 work with absolutely no issues. For those folks I'm happy. Unfortunately, I'm not in that category. (And I've even tried their suggestions that it's a simple matter of choosing the right installation path)

The only way I was able to make things work in Windows 7 (I'm in the 64 bit camp) was to install the Microsoft Virtual Machine with XP mode. Once I installed Captivate 4 there it worked just dandy. But that also locks me out and prevents me from recording anything in the Windows 7 environment. So if I ever need to do that, I'll have to use Captivate 5.

Sorry, but I'd have to conclude that if it's a "Must Have" to record or whatever in Windows 7, you probably need to upgrade to Captivate 5.