Review - Robohelp cannot access Acrobat.com

[Guest]

Hi all,

I have created an account at acrobat.com and am able to log into my space there. But when I try to upload a PDF for review over RoboHelp, then it always says that this is not a valid account.

We are behind a firewall (of course) and my admin has opened the acrobat.com site for me. Is perhaps any additional access required for RoboHelp to be able to connect to the acrobat.com site?

[RoboColum_n_]

Can you access Acrobat.com from outside Robohelp? If so, do you have Acrobat X installed or TCS2 (which has Acrobat 9 Pro Extended). You much have either of this for the Acrobat review option to work.

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The RoboColum(n)

@robocolumn

Colum McAndrew

[Guest]

Colum,

yes I can log into acrobat.com using the browser without problems and see my webspace. I have TCS3 installed including Acrobat X.

[RoboColum_n_]

The only other thing I can think of is trying this from outside your firewall.

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The RoboColum(n)

@robocolumn

Colum McAndrew

[Mona_girdhar]

Hi Robert,

Can you please try uploading the PDF using acrobat directly.

Please do the following steps to upload the PDF using acrobat.

1. Open an PDF document in Acrobat X

2. Go to Review from View->Comment->Review option

3. Select send for shared review option and send the document.

Please let me know if you are able to send the document from Acrobat.

Thanks,

Mona

[Guest]

Mona,

no uploading directly from Acrobat X results in the same problem. I just saw that I can access Acrobat.com from the browser, but when I try to upload a document there then the message "An unexpected error has occurred" is displayed.

[Mona_girdhar]

Hi Robert,

I looked at the acrobat.com forum. The same issue is being discussed in that forum.

Please check this link http://forums.adobe.com/thread/802435?tstart=0.

Hope this will help you.

Thanks,

Mona

[Guest]

Mona,

you are right this is the same problem. Regrettably no solution has turned up yet. I have contacted the Adobe service and received no response from them either.