1 2 Previous Next 50 Replies Latest reply: May 17, 2011 7:07 PM by ladymillionaire RSS

    Contribute Crashes on Startup

    michael.pixelpunk

      I get to the purple splashscreen, then it crashes, every time.

       

      Brand new download and fresh 1st time install (trial version, BTW, I'm not sold based on this first impression).

       

      Below is the crash report:

      _   _   _   _   _   _

       

      Process:         Adobe Contribute CS5 [2069]
      Path:            /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/MacOS/Adobe Contribute CS5
      Identifier:      com.adobe.Contribute
      Version:         6,0,0, 3688 (6,0,0)
      Code Type:       X86 (Native)
      Parent Process:  launchd [144]

       

      Date/Time:       2010-12-03 15:53:56.027 -0500
      OS Version:      Mac OS X 10.6.5 (10H574)
      Report Version:  6

       

      Interval Since Last Report:          633070 sec
      Crashes Since Last Report:           6
      Per-App Interval Since Last Report:  39 sec
      Per-App Crashes Since Last Report:   6
      Anonymous UUID:                      B41DBD30-DAFB-40C6-8D87-95F553264C17

       

      Exception Type:  EXC_BAD_ACCESS (SIGBUS)
      Exception Codes: KERN_PROTECTION_FAILURE at 0x000000000000000c
      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

       

      Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
      0   com.adobe.Contribute              0x00aa7992 CFile::HaveWritePermission(FSPermissionInfo const*) + 114
      1   com.adobe.Contribute              0x00aa7ab3 CFile::GetStatus(FSRef const&, CFileStatus&) + 243
      2   com.adobe.Contribute              0x00aa8564 CFile::GetStatus(unsigned short const*, CFileStatus&) + 84
      3   com.adobe.Contribute              0x0020bdd5 ConfigFile::GetStatus(unsigned short const*, CFileStatus&) + 325
      4   com.adobe.Contribute              0x0020bef9 ConfigFile::GetFileTimeFromPath(unsigned short const*, _FILETIME*, _FILETIME*, _FILETIME*) + 47
      5   com.adobe.Contribute              0x0020d3da ConfigFile::GetEncoding(int) + 532
      6   com.adobe.Contribute              0x002188f7 DWFileWrapper::GetEncoding() + 47
      7   com.adobe.Contribute              0x001fa7ea DTDParseContext::ParseForDTD(DWFileWrapper&) + 20
      8   com.adobe.Contribute              0x007fab79 TitanDoc::ShouldBeParsedAsXML(DWFileWrapper&, CString&) + 109
      9   com.adobe.Contribute              0x007df673 DocumentTypes::InitBlankDocumentList() + 1023
      10  com.adobe.Contribute              0x007f52ce TitanApp::InitInstancePublic() + 958
      11  com.adobe.Contribute              0x007ecb18 TitanApp::InitInstance() + 656
      12  com.adobe.Contribute              0x00a7d317 CRealApp::Initialize() + 807
      13  com.adobe.Contribute              0x00a7d5bc CRealApp::Run() + 156
      14  com.adobe.Contribute              0x00a4affc main + 300
      15  com.adobe.Contribute              0x00003c16 start + 54

       

      Thread 1:  Dispatch queue: com.apple.libdispatch-manager
      0   libSystem.B.dylib                 0x9289c982 kevent + 10
      1   libSystem.B.dylib                 0x9289d09c _dispatch_mgr_invoke + 215
      2   libSystem.B.dylib                 0x9289c559 _dispatch_queue_invoke + 163
      3   libSystem.B.dylib                 0x9289c2fe _dispatch_worker_thread2 + 240
      4   libSystem.B.dylib                 0x9289bd81 _pthread_wqthread + 390
      5   libSystem.B.dylib                 0x9289bbc6 start_wqthread + 30

       

      Thread 2:
      0   libSystem.B.dylib                 0x9289ba12 __workq_kernreturn + 10
      1   libSystem.B.dylib                 0x9289bfa8 _pthread_wqthread + 941
      2   libSystem.B.dylib                 0x9289bbc6 start_wqthread + 30

       

      Thread 3:
      0   libSystem.B.dylib                 0x92876142 semaphore_wait_signal_trap + 10
      1   libSystem.B.dylib                 0x928a3cfc _pthread_cond_wait + 1089
      2   libSystem.B.dylib                 0x928ec46f pthread_cond_wait + 48
      3   com.adobe.amt.services            0x141b5126 AMTConditionLock::LockWhenCondition(int) + 46
      4   com.adobe.amt.services            0x141addb0 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 116
      5   com.adobe.amt.services            0x141b518c AMTThread::Worker(void*) + 24
      6   libSystem.B.dylib                 0x928a385d _pthread_start + 345
      7   libSystem.B.dylib                 0x928a36e2 thread_start + 34

       

      Thread 0 crashed with X86 Thread State (32-bit):
        eax: 0xa0236520  ebx: 0x00000000  ecx: 0x00000001  edx: 0x00000000
        edi: 0x000001f7  esi: 0x00000000  ebp: 0xbfffc838  esp: 0xbfffc810
         ss: 0x0000001f  efl: 0x00010246  eip: 0x00aa7992   cs: 0x00000017
         ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
        cr2: 0x0000000c

       

      Binary Images:
          0x1000 -   0xe42fef +com.adobe.Contribute 6,0,0, 3688 (6,0,0) <DCA52378-C15F-D835-BF5A-9AE84F9E4365> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/MacOS/Adobe Contribute CS5
      0x169d000 -  0x1703ffb +com.adobe.amtlib amtlib 3.0.0.64 (3.0.0.64) <DD471011-9120-1BC2-F1B5-D6FF09D0859F> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
      0x1733000 -  0x1734fff +libCocoa.dylib ??? (???) <9FDB4B86-E2B1-1BED-7657-0C8E04254849> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/MacOS/libCocoa.dylib
      0x1739000 -  0x1750ff4 +libChar16.dylib ??? (???) <4B414482-307D-9035-4D54-0088BB9B403B> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/MacOS/libChar16.dylib
      0x1758000 -  0x1765fff +WebKitGlue ??? (???) <715FDF9C-D009-9F1D-37DB-5E262361BA8C> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/WebKitGlue.framework/Versions/A/WebKitGlue
      0x176f000 -  0x177dff6 +libZ.dylib ??? (???) <4AD4BE73-0117-0E2D-9FA5-BED4D58BEA0F> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/MacOS/libZ.dylib
      0x1782000 -  0x17a1fef +libcurl.dylib ??? (???) <C98DD9B3-94F1-A72A-B5C3-9DDE828AD6BB> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/MacOS/libcurl.dylib
      0x17a9000 -  0x17fcffb +com.adobe.headlights.LogSessionFramework ??? (2.0.1.011) <4F2BFF03-01D2-A07D-E5E2-7F88D4C2DEC4> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
      0x183f000 -  0x184dfe3 +LogTransport2 ??? (???) <CAAA8E89-C912-60BD-2995-F823E54169F8> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/LogTransport2.framework/Versions/A/LogTransport2
      0x1856000 -  0x187cfe0 +libCoreTypes.dylib ??? (???) <2E2610E8-6F3D-3C8A-93AB-4800E95BB385> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/MacOS/libCoreTypes.dylib
      0x188e000 -  0x18a8fff +AdobeBIB ??? (???) <A6522FAF-52BB-A3E0-F2F0-56C4E59C6C7C> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
      0x18b1000 -  0x18bcfff  com.apple.carbonframeworktemplate 1.0 (1.0) <8F064EA9-BEAE-EDFD-EC79-517A26D1FEB9> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/NetIO.framework/Versions/A/NetIO
      0x18c7000 -  0x1937feb +com.adobe.adobe_caps adobe_caps 3.0.116.0 (3.0.116.0) <50675115-BEDC-72F9-C42D-374196E83EC2> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps
      0x1945000 -  0x1a07fe7 +com.adobe.linguistic.LinguisticManager 5.0.0 (11696) <968AEC66-0A7D-0556-7AF8-F9556B2092DE> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
      0x1aa1000 -  0x2451fff +libicudata.dylib.36.0 36.0.0 (compatibility 36.0.0) <02108DEA-3DD2-14BE-DAEB-BE522B619C1D> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/ICUData.framework/Versions/3.6/libicudata.dylib.36.0
      0x2454000 -  0x24e5ff7 +libicucnv.dylib.36.0 36.0.0 (compatibility 36.0.0) <581475CC-C039-1B42-49BA-71811D8B4E15> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/ICUConverter.framework/Versions/3.6/libicucnv.dylib.36.0
      0x2504000 -  0x25d1ff3 +libicui18n.dylib.36.0 36.0.0 (compatibility 36.0.0) <08F15219-7F35-574E-7725-1ACAA1B18A00> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/ICUInternationalization.framework/Versions/3.6/libicui18n.dyl ib.36.0
      0x2634000 -  0x270efef +libicuuc.dylib.36.0 36.0.0 (compatibility 36.0.0) <5EE72009-40B3-7FB7-3A49-576AEDE0D400> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/ICUUnicode.framework/Versions/3.6/libicuuc.dylib.36.0
      0x274e000 -  0x2862fff +AdobeACE ??? (???) <DD291A17-ECF4-FE20-5837-AC1F5BC76940> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
      0x2885000 -  0x2dabfff +AdobeAGM ??? (???) <9817824D-3BA9-4E26-3408-2A5ED351ED4B> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
      0x2eec000 -  0x2f0dff7 +AdobeBIBUtils ??? (???) <DF229ECB-1F43-204F-15BD-18C5601A531D> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
      0x2f19000 -  0x320bff7 +AdobeCoolType ??? (???) <9FDD596D-9824-2BB9-5DA2-25DACAB6A324> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
      0x3293000 -  0x32b9ff6 +AdobeAXE8SharedExpat ??? (???) <5848BBCE-3A3E-66EE-5527-97A96F0CA4CC> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpa t
      0x32ca000 -  0x400dfff +com.adobe.psl AdobePSL 12.0.0.7524 (12.0.0.7524) <CFBCB19A-03F7-D095-1F48-8D68F05A25C5> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/AdobePSL.framework/Versions/A/AdobePSL
      0x434c000 -  0x4484fe7 +WRServices ??? (???) <87183F9D-17F4-6BDC-66A9-8FD34F320118> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
      0x44c6000 -  0x451eff7 +AdobeXMP ??? (???) <73329999-C364-2451-6574-4D0277057D19> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
      0x452d000 -  0x4ce3fff +Fireworks ??? (???) <13B35B4B-4C15-9A06-D16F-A01929CDAF9E> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/Fireworks.framework/Versions/A/Fireworks
      0x560c000 -  0x56e8ff3 +libCryptoCC.dylib ??? (???) <CDCC219A-2047-7891-F7EF-4507041B86C1> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/MacOS/libCryptoCC.dylib
      0x5745000 -  0x5769fff +libSSLCC.dylib ??? (???) <0D0C8097-A169-D3BC-3312-D73D2E86D33D> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/MacOS/libSSLCC.dylib
      0x5778000 -  0x5978ff7  com.apple.carbonframeworktemplate 1.0 (1.0) <31688A0C-ECF4-E2CB-7571-BB40EF4BD5ED> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/frameworks/Xerces.framework/Versions/A/Xerces
      0x5c25000 -  0x5dc4fe7 +com.adobe.owl AdobeOwl version 3.0.88 (3.0.88) <588616F9-A2F2-2E65-42AD-438A30B5016A> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
      0x5e2d000 -  0x5eaafff +AdobeOwlCanvas ??? (???) <6718BCAA-AAF5-07C2-B2F5-D7CD3BF5B924> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/AdobeOwlCanvas.framework/Versions/A/AdobeOwlCanvas
      0x5ec6000 -  0x5ecdff2 +com.adobe.boost_threads.framework boost_threads version 5.0.0 (5.0.0.0) <F78ECE9A-61A6-2ABE-7691-01B29F9C2E87> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads
      0x5ed6000 -  0x621efe7 +com.adobe.dvaadameve.framework dvaadameve version 5.0.0 (5.0.0.0) <0D11CE2B-B8B9-0396-8D90-DF40AE51749C> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/dvaadameve.framework/Versions/A/dvaadameve
      0x64d2000 -  0x664efe7 +com.adobe.dvacore.framework dvacore version 5.0.0 (5.0.0.0) <870038C3-176E-7470-D427-7742DB0A6321> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
      0x6723000 -  0x6a09fff +com.adobe.dvaui.framework dvaui version 5.0.0 (5.0.0.0) <568C484E-EE8D-A38E-8DF3-3650DC6E2C01> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/dvaui.framework/Versions/A/dvaui
      0x6bc0000 -  0x6bc3ff8 +com.adobe.ape.shim adbeape version 3.1.65.7508 (3.1.65.7508) <FFDDAB7A-220F-7344-F12B-010CA0C41DAB> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/adbeape.framework/Versions/A/adbeape
      0x6bc9000 -  0x6c7efe7  libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <0B69B1F5-3440-B0BF-957F-E0ADD49F13CB> /usr/lib/libcrypto.0.9.7.dylib
      0x6f4d000 -  0x6f4eff7  com.apple.textencoding.unicode 2.3 (2.3) <78A61FD5-70EE-19EA-48D4-3481C640B70D> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
      0x14190000 - 0x141f7fea +com.adobe.amt.services AMTServices 3.0.0.64 (BuildVersion: 3.0; BuildDate: Mon Jan 26 2010 21:49:00) (3.0.0.64) <EE468E2C-A6BD-E2EE-7ABE-69168B143B44> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/amtservices.framework/Versions/A/amtservices
      0x1423a000 - 0x1423bff7  ATSHI.dylib ??? (???) <F06AB560-C2AF-09F6-7328-773E43CA2713> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/ATSHI.dylib
      0x14240000 - 0x1424efe7  libSimplifiedChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <07211458-FD06-9FEF-3DF4-2E5F0304D4BC> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
      0x14252000 - 0x14264ff7  libTraditionalChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <8D606435-1A3C-FE0B-824A-1386809FFFF5> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
      0x14302000 - 0x1430afff +com.adobe.asneu.framework asneu version 1.7.0.1 (1.7.0.1) <80195B5C-2C67-D841-232C-74FCAB79D304> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/asneu.framework/Versions/A/asneu
      0x1431a000 - 0x1431dff3  libFontRegistryUI.dylib ??? (???) <2F4E6F71-F4FE-4B2D-A872-94B2FCE0D31B> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framework/Resourc es/libFontRegistryUI.dylib
      0x40000000 - 0x400d1fe7 +AdobeJP2K ??? (???) <2ABF10A7-540A-06C8-21FA-186263931DF9> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
      0x8fe00000 - 0x8fe4162b  dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld
      0x90003000 - 0x90276fe7  com.apple.Foundation 6.6.4 (751.42) <ACC0BAEB-C590-7052-3AB2-86C207C3D6D4> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
      0x902a8000 - 0x902a8ff7  com.apple.vecLib 3.6 (vecLib 3.6) <7362077A-890F-3AEF-A8AB-22247B10E106> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
      0x902a9000 - 0x902cdff7  libJPEG.dylib ??? (???) <46AF3A0F-2B8D-87B9-62D4-0905678A64DA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libJPEG.dylib
      0x907cb000 - 0x907e7fe3  com.apple.openscripting 1.3.1 (???) <DA16DE48-59F4-C94B-EBE3-7FAF772211A2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting
      0x907e8000 - 0x90807ff7  com.apple.CoreVideo 1.6.2 (45.6) <EB53CAA4-5EE2-C356-A954-5775F7DDD493> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
      0x90849000 - 0x90899ff7  com.apple.framework.familycontrols 2.0.1 (2010) <B9762E20-543D-13B9-F6BF-E8585F04CA01> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
      0x908d1000 - 0x908d4ff7  libCoreVMClient.dylib ??? (???) <1F738E81-BB71-32C5-F1E9-C1302F71021C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
      0x908f7000 - 0x90992ff7  com.apple.ApplicationServices.ATS 4.4 (???) <ECB16606-4DF8-4AFB-C91D-F7947C26040F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/ATS
      0x909a1000 - 0x90cc1ff3  com.apple.CoreServices.CarbonCore 861.23 (861.23) <B08756E4-32C5-CC33-0268-7C00A5ED7537> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore
      0x90cc2000 - 0x90ce4fef  com.apple.DirectoryService.Framework 3.6 (621.9) <F2EEE9D7-D4FB-14F3-E647-ABD32754F557> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryService
      0x90d61000 - 0x90e2bfef  com.apple.CoreServices.OSServices 357 (357) <CF9530AD-F581-B831-09B6-16D9F9283BFA> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framew ork/Versions/A/OSServices
      0x90e2e000 - 0x90f2ffe7  libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <B4C5CD68-405D-0F1B-59CA-5193D463D0EF> /usr/lib/libxml2.2.dylib
      0x90f30000 - 0x9100bfeb  com.apple.DesktopServices 1.5.9 (1.5.9) <CED00AC1-924B-0E45-7D5E-1CEA8929F5BE> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopService sPriv
      0x910de000 - 0x9120dfe3  com.apple.audio.toolbox.AudioToolbox 1.6.5 (1.6.5) <0A0F68E5-4806-DB51-764B-D97554B801AD> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
      0x9120e000 - 0x912c7fe7  libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <52438E77-55D1-C231-1936-76F1369518E4> /usr/lib/libsqlite3.dylib
      0x912c8000 - 0x912c8ff7  com.apple.Carbon 150 (152) <9252D5F2-462D-2C15-80F3-109644D6F704> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
      0x912c9000 - 0x912efffb  com.apple.DictionaryServices 1.1.2 (1.1.2) <43E1D565-6E01-3681-F2E5-72AE4C3A097A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryService s.framework/Versions/A/DictionaryServices
      0x91329000 - 0x91333fe7  com.apple.audio.SoundManager 3.9.3 (3.9.3) <5F494955-7290-2D91-DA94-44B590191771> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/V ersions/A/CarbonSound
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      0x99510000 - 0x99510ff7  com.apple.Cocoa 6.6 (???) <EA27B428-5904-B00B-397A-185588698BCC> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
      0x99544000 - 0x99979ff7  libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <5E2D2283-57DE-9A49-1DB0-CD027FEFA6C2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib
      0x9997a000 - 0x99a2aff3  com.apple.ColorSync 4.6.3 (4.6.3) <AA1076EA-7665-3005-A837-B661260DBE54> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
      0xb0000000 - 0xb000fff8 +com.adobe.ahclientframework 1.5.0.30 (1.5.0.30) <24B39C2F-79B0-BDE3-C6D0-1F0E943070C7> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
      0xba900000 - 0xba916ff7  libJapaneseConverter.dylib 49.0.0 (compatibility 1.0.0) <B339B85B-1B6D-81D8-1281-7B8C8A517329> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
      0xbab00000 - 0xbab21fe7  libKoreanConverter.dylib 49.0.0 (compatibility 1.0.0) <EF3E3210-927F-DB9F-4CD4-4039A2AE2F84> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
      0xffff0000 - 0xffff1fff  libSystem.B.dylib ??? (???) <62291026-D016-705D-DC1E-FC2B09D47DE5> /usr/lib/libSystem.B.dylib

       

      Model: MacBookPro3,1, BootROM MBP31.0070.B07, 2 processors, Intel Core 2 Duo, 2.2 GHz, 2 GB, SMC 1.16f11
      Graphics: NVIDIA GeForce 8600M GT, GeForce 8600M GT, PCIe, 128 MB
      Memory Module: global_name
      AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x87), Atheros 5416: 2.1.14.5
      Bluetooth: Version 2.3.8f7, 2 service, 19 devices, 1 incoming serial ports
      Network Service: Ethernet, Ethernet, en0
      Network Service: Ethernet Adaptor (en2), Ethernet, en2
      Network Service: Ethernet Adaptor (en3), Ethernet, en3
      PCI Card: pci168c,24, sppci_othernetwork, PCI Slot 5
      Serial ATA Device: FUJITSU MHW2120BH, 111.79 GB
      Parallel ATA Device: HL-DT-ST DVDRW  GSA-S10N
      USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8502, 0xfd400000
      USB Device: Card Reader, 0x07c4  (Datafab Systems Inc.), 0xe008, 0xfa300000
      USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x021a, 0x5d200000
      USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0x5d100000
      USB Device: Microsoft Wheel Mouse Optical¬Æ, 0x045e  (Microsoft Corporation), 0x0040, 0x1d100000
      USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8205, 0x1a100000

        • 1. Re: Contribute Crashes on Startup
          Krishna Prasad B V Community Member

          Hi,

           

               Can you try the following?

          • Uninstall Contribute CS5.
          • Create a new account on your Mac.
          • Log in to that account.
          • Install and launch Contribute.

           

               Also, can you verify whether there is no permissions problem for the Adobe Contribute 6 Preferences file in /Users/<username>/Library/Preferences and for the Contribute CS5 folder in /Users/<username>/Library/Application Support/Adobe.

          • 2. Re: Contribute Crashes on Startup
            abhazelton Community Member

            so - how's this goin'? I am having same problem now and have worn out my fixit options.

            • 3. Re: Contribute Crashes on Startup
              Laura Allen

              Worked on this problem all day yesterday, and had the support guy from Adobe working on it for four hours yesterday. No joy.

               

              Then this morning, I happened to notice what Contribute was searching for in order to start up. (We had already established that I could run it on someone else's account, other than my own)

               

              I deleted THIS file and now my Contribute CS5 works fine!

               

              C:\users\myaccount\AppData\Roaming\Adobe\CS5 ServiceManager\cache\ExtensionManifest\CNTB_6_0_en_us.cache

               

              It was an issue with my preferences/cache.

               


              Try this and let us know if it worked for you!

               

              Lalynn

              • 4. Re: Contribute Crashes on Startup
                Haueter

                Hello,

                 

                I'm having the same problem since yesterday. Unfortunately I cannot delete the file C:\users\myaccount\AppData\Roaming\Adobe\CS5 ServiceManager\cache\ExtensionManifest\CNTB_6_0_en_us.cache

                After deleting it creates a new one. Do you have any idea?
                Thanks!
                Haueter
                • 5. Re: Contribute Crashes on Startup
                  Laura Allen Community Member

                  It does create a new one, which is what you want. You want a clean cache. Are you able to open Contribute now?

                   

                  Lynn Allen

                  Web Support Technician

                  UNCW ITSD

                  910.962.2899

                  248 Hoggard Hall

                  • 6. Re: Contribute Crashes on Startup
                    kCUI

                    I've been having the same problem, just tried deleting the cache and restarting the program.  Didn't work for me.  There's another forum page that

                    suggests there might be a link between a recent windows update and problems with starting Contribute.  Seems several people are having the exact same problem starting around the same time and it seems to be a problem for those using a Windows Operating system.

                    • 7. Re: Contribute Crashes on Startup
                      Haueter Community Member

                      No, unfortunately not. By starting the Contribute it creates a new file. Anyway, thanks for your help....

                      • 8. Re: Contribute Crashes on Startup
                        rpriel

                        What I did to solve this issue (Windows 7) was to delete the entire folder 'CS5ServiceManager' in C:\Users\users_account\AppData\Roaming\Adobe\CS5ServiceManager

                        • 9. Re: Contribute Crashes on Startup
                          abhazelton Community Member

                          My issues with crashing on startup are in MAC OS 10.6.7

                          Has anyone else had this issue on the Mac? It seems we have pretty similar issues as the PC'ers, but their solutions obviously don't help me...

                           

                          Anyone?

                          • 10. Re: Contribute Crashes on Startup
                            abhazelton Community Member

                            Krishna -

                             

                            I've been having the issue just since yesterday.

                            I've tried just about everything I could think of, and your suggestion about the new account creation, etc. worked - - for that particular account.

                            It still doesn't work in my main account. what does this tell us?

                            • 11. Re: Contribute Crashes on Startup
                              Will DeLair

                              Yes, I am having the same issue on a Mac.  Mac OS X 10.6.7 too, in fact.  It seems from the dates of these posts everyone has just encountered this error.  On my Mac, when I created a new account Contribute did work, but that is terribly inconvenient

                              • 12. Re: Contribute Crashes on Startup
                                rpriel Community Member

                                Location of "CS5ServiceManager" in mac operating system.  /Library/Application Support/Adobe/CS5ServiceManager/CS5ServiceManager.app/Contents/MacOS/CS5ServiceManager

                                 

                                Try renaming CS5ServiceManager to CS5ServiceManagerbak and see if that works for you. You can  go back to the original folder name if it dosn't....

                                • 13. Re: Contribute Crashes on Startup
                                  Will DeLair Community Member

                                  Great!  Thank you rpriel- it worked perfectly for me.

                                   

                                   

                                  Location  of "CS5ServiceManager" in mac operating system.  /Library/Application  Support/Adobe/CS5ServiceManager/CS5ServiceManager.app/Contents/MacOS/  CS5ServiceManager

                                   

                                  Try renaming CS5ServiceManager to  CS5ServiceManagerbak and see if that works for you. You can  go back to  the original folder name if it dosn't....

                                  • 14. Re: Contribute Crashes on Startup
                                    abhazelton Community Member

                                    I tried your solution but did not have the luck Will DeLair had.

                                    Again, I was able to run it under a new account, but - yes - that sucks.

                                     

                                    any other suggestions? I'd really like to get this rollin' before my clients start jumping ship.

                                    Cmon Adobe - - - -

                                    • 15. Re: Contribute Crashes on Startup
                                      rpriel Community Member

                                      If you don't mind inputing all your sites...? You can try the above again, and the the two lines below

                                       

                                      • Go to Users/<username>/Library/Application Support/Adobe/ and delete Contribute CS5 folder.
                                      • Also, go to Users/<username>/Library/Preferences and delete Adobe Contribute 6 Preferences file.
                                      • 16. Re: Contribute Crashes on Startup
                                        abhazelton Community Member

                                        Thanks rpriel - that seems to have got me rolling again.

                                        Any idea what caused the issue - - and why does this solve it?

                                        • 17. Re: Contribute Crashes on Startup
                                          rpriel Community Member

                                          No idea what caused the problem, a corrupted file I would surmise..... In my case, I had just added a new blog site and reset Photoshop to it's default settings and things went amuck from there.

                                          • 18. Re: Contribute Crashes on Startup
                                            Haueter Community Member

                                            Fantastic! It worked for me. Thanks!

                                            • 19. Re: Contribute Crashes on Startup
                                              abhazelton Community Member

                                              Thanks again for your help - I was getting a might frustrated

                                              • 20. Re: Contribute Crashes on Startup
                                                Laura Allen Community Member

                                                Somewhere in the documentation (Knowledgebase) I read that the problem is Account-related. Contribute stores your profile connected to your Windows User Account. Therefore it is necessary to delete that information, which is housed in the CS5ServiceManager/cache folder.

                                                 

                                                I noticed the file Contribute was searching for at startup, immediately followed by the crash. Therefore, it seems to be connected to that file, which may have become corrupted. The interesting thing is that it seemed to happen accross our enterprise at the same time on the same morning, right after a Microsoft Windows update had been pushed out.

                                                • 21. Re: Contribute Crashes on Startup
                                                  rpriel Community Member

                                                  Thanks Laura,

                                                   

                                                  It was your post that helped me solve my problem with contribute.

                                                   

                                                  I booted into safe mode and contribute would work, I then tried to delete my drafts .... that's not allowed, you have to be connected to the network to delete your drafts.

                                                   

                                                  I then booted into safe mode with network support and contribute would fail. So I assumed my personal settings were corrupted  so I deleted them all, still no joy. I read your post and deleted the cache file, still no success. Deleted the folder and I was up and running.

                                                   

                                                  So thanks for your help,

                                                   

                                                  Credit where credit is due.

                                                  • 22. Re: Contribute Crashes on Startup
                                                    Writerruth

                                                    I'm having the exact same problem on my iMac and MacBook Air, both running OSX 10.6.7: Contribute opens and immediately crashes. I'll un- and reinstalling tomorrow, but would like to know what's going on.

                                                    • 23. Re: Contribute Crashes on Startup
                                                      Writerruth Community Member

                                                      On my MacBook Air, cleared the cache, did this:

                                                      • Go to Users/<username>/Library/Application Support/Adobe/ and delete Contribute CS5 folder.
                                                          • Also, go to Users/<username>/Library/Preferences and delete Adobe Contribute 6 Preferences file

                                                       

                                                      and Contribute is still crashing as soon as it opens.

                                                      • 24. Re: Contribute Crashes on Startup
                                                        rpriel Community Member

                                                        Try deleting the entire folder 'CS5ServiceManager'.

                                                         

                                                        Contribute started acting up again this morning on my system -  to fix the problem this time, I deleted the folder CS5ServiceManager and deleted the folder 'configuration' in Adobe\Contribute CS5\en_US\Configuration. Fixing the problem with this method does not remove your site folder.

                                                         

                                                        It appears that this fix is only tempory?

                                                        • 25. Re: Contribute Crashes on Startup
                                                          Writerruth Community Member

                                                          Now I get this message when I try to open Contribute:

                                                           

                                                          No Document Types have been found. The application will exit now.

                                                           

                                                          The only option is to click on OK. When I do that, Contribute closes and nothing happens. It looks as if I'll have to uninstall and reinstall.

                                                           

                                                          --

                                                          Ruth E. Thaler-Carter, Freelance Writer/Editor

                                                          "I can write about anything!"TM

                                                          Ruth@writerruth.com * www.writerruth.com * Twitter: @WriterRuth

                                                          Author/Publisher, "Get Paid to Write! Getting Started as a Freelance Writer"

                                                           

                                                          Owner, Communication Central * www.communication-central.com

                                                          2011 conference: Sept. 30-Oct. 1, Baltimore, MD

                                                          • 26. Re: Contribute Crashes on Startup
                                                            rpriel Community Member

                                                            Restore the folders that you deleted... You might have deleted an application file.....?

                                                             

                                                            In this thread, you might have noticed that I use windows 7,,,,,on a mac you will have to navigate to the appropriate folder.

                                                             

                                                            Mac folders

                                                            /Library/Application Support/Adobe/CS5ServiceManager/CS5ServiceManager.app/Contents/MacOS/ CS5ServiceManager

                                                             

                                                            /Library/Application Support:Adobe/Contribute CS3/Configuration

                                                             

                                                            /Library/Application Support/Adobe/Contribute CS3/Sites

                                                            • 27. Re: Contribute Crashes on Startup
                                                              Writerruth Community Member

                                                              Folders can't be restored once deleted. I'll just reinstall and hope for the best.

                                                               

                                                              This is VERY annoying.

                                                               

                                                              --

                                                              Ruth E. Thaler-Carter, Freelance Writer/Editor

                                                              "I can write about anything!"TM

                                                              Ruth@writerruth.com * www.writerruth.com * Twitter: @WriterRuth

                                                              Author/Publisher, "Get Paid to Write! Getting Started as a Freelance Writer"

                                                               

                                                              Owner, Communication Central * www.communication-central.com

                                                              2011 conference: Sept. 30-Oct. 1, Baltimore, MD

                                                              • 28. Re: Contribute Crashes on Startup
                                                                rpriel Community Member

                                                                I apologise for not being precise when responding to you.

                                                                 

                                                                I use a Mac on rare occasions and it slipped my mind that time machine is the Mac application to restore files.

                                                                 

                                                                At any rate, rather then delete the folders next time around - rename them from - CS5ServiceManager to CS5ServiceManagerBak

                                                                • 29. Re: Mac Solution To Problem?
                                                                  rpriel Community Member

                                                                  Ruth, it was my fault I gave you bad information and you did delete your application files.

                                                                   

                                                                  Below are the files that you need to alter on a Mac

                                                                   

                                                                  • Go to: Users/<username>/Library/Application Support/Adobe/ (and delete Contribute CS5 folder.)

                                                                   

                                                                  • Go to: Users/<username>/Library/Preferences (and delete Adobe Contribute 6 Preferences file)

                                                                   

                                                                  • Go to: Users/ <username>/Library/Application/Support/Adobe/CS5ServiceManager/CS5ServiceManager.app/Cont ents/MacOS/CS5ServiceManager (and rename to CS5ServiceManagerBak)

                                                                   

                                                                  Again, I sincerely apologize for my careless posting.

                                                                  • 30. Window 7 Fix
                                                                    rpriel Community Member
                                                                    • Go To:  /users/<user_name>/ AppData\Local\Adobe\Contribute CS5\en_US\Configuration (Delete 'Configuration' folder)
                                                                    • Go To: /user/<user_name>/AppData\Roaming\Adobe\CS5ServiceManager (Delete 'CS5ServiceManager' folder)
                                                                    • 31. Re: Contribute Crashes on Startup
                                                                      Writerruth Community Member

                                                                      I don't see a folder called AppData. Remember, I'm on a Mac.

                                                                       

                                                                      --

                                                                      Ruth E. "I can write about anything"TM Thaler-Carter

                                                                      Freelance writer/editor

                                                                      Ruth@writerruth.com * www.writerruth.com * Twitter: @WriterRuth

                                                                      Author/publisher, "Get Paid to Write! Getting Started as a Freelance Writer"

                                                                       

                                                                      Owner, Communication Central * www.communication-central.com

                                                                      • 32. Re: Contribute Crashes on Startup
                                                                        rpriel Community Member

                                                                        Ruth, follow the instructions in post 29 in this thread.

                                                                        • 33. Re: Mac Solution To Problem?
                                                                          dcall2

                                                                          I don't have the CS5ServiceManager.app in my CS5ServiceManager folder. The only things in that folder are 6 other folders: cache, configuration, extensions, logs, preference, and StageManager. I'm looking at this in the finder window - should I somehow be accessing this somewhere else? I'm on a Mac OS X Version 10.6.6.. Any thoughts?

                                                                          • 34. Re: Mac Solution To Problem?
                                                                            rpriel Community Member

                                                                            Rename the folder CS5ServiceManager to CS5ServiceManageBak -

                                                                             

                                                                            Post 29 has the instructions.

                                                                            • 35. Re: Mac Solution To Problem?
                                                                              Writerruth Community Member

                                                                              In post 29, you said: < Go to: Users/  <username>/Library/Application/Support/Adobe/CS5ServiceManager/CS5Ser  viceManager.app/Contents/MacOS/CS5ServiceManager (and rename to CS5ServiceManagerBak) >

                                                                               

                                                                              When I go to:

                                                                              Users/  <username>/Library/Application/Support/Adobe/CS5ServiceManager/

                                                                              there is nothing saying:

                                                                              CS5ServiceManager.app/Contents/MacOS/CS5ServiceManager

                                                                               

                                                                              I don't know what to rename.

                                                                              • 36. Re: Contribute Crashes on Startup
                                                                                figjar

                                                                                I have had the same problem - started straight after I ran an update MS office 2011 on my Mac

                                                                                thanks everyone for helping to find a solution.

                                                                                 

                                                                                Back on board after only 1 day - must be a record.....

                                                                                • 37. Re: Mac Solution To Problem?
                                                                                  dcall2 Community Member

                                                                                  I'm having the same issue as Writerruth... Has anyone found another way around it since we seem to not have those files?

                                                                                  • 38. Re: Mac Solution To Problem?
                                                                                    rpriel Community Member


                                                                                    The CS5ServiceManager folder location: Delete the folder CS5ServiceManager


                                                                                    IN WINDOWS XP: Documents and Settings\[username]\AppData\Adobe\CS5ServiceManager

                                                                                     

                                                                                    IN WINDOWS VISTA/7: \Users\[username]\AppData\Roaming\Adobe\CS5ServiceManager


                                                                                    IN MAC OS: users/[username]/Library/Application Support/Adobe/CS5ServiceManager

                                                                                     

                                                                                    If the folder cannot be deleted, exit the CS5ServiceManager in Windows Task Manager or Mac OS
                                                                                    Activity Monitor. Alternatively, wait a few minutes. The CS5ServiceManager closes itself after five idle
                                                                                    minutes.

                                                                                     

                                                                                    (I don't have a mac available to check the location of files - the above is from Adobe help files)

                                                                                    • 39. Re: Mac Solution To Problem?
                                                                                      Abbie Hoffman's Ghost

                                                                                      Rpriel,

                                                                                       

                                                                                      Your advice is much appreciated. Thanks to your postings, I was able to solve my Contribute crashing problem as well. To summarize for the Mac folk who come here looking for a solution, these are the steps that worked for me:

                                                                                       

                                                                                      • Go to: Users/<username>/Library/Application Support/Adobe/ (and delete Contribute CS5 folder.)
                                                                                      •  

                                                                                      • Go to: Users/<username>/Library/Preferences (and delete Adobe Contribute 6 Preferences file)

                                                                                       

                                                                                      • Go to:  users/[username]/Library/Application Support/Adobe/CS5ServiceManager (and rename the folder to CS5ServiceManagerBak)

                                                                                       

                                                                                       

                                                                                      I noticed that the new CS5 Service Manager folder that contribute creates has less stuff in it than the old folder (like extensions and 'StageManager'). Wonder if those items should be moved over to the new folder?

                                                                                       

                                                                                      Thanks again,

                                                                                       

                                                                                      AB

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