17 Replies Latest reply: May 12, 2011 5:18 PM by P_Forrest RSS

    Regarding the CS5.5 Upgrade

    Jay Gladwell Community Member

      There was a previous thread on this topic, but, not being the brightest light on the tree, I'm not certain I fully understand what was being said in the first few posts.

       

      I have Premiere Pro CS5. The upgrade version to CS5.5 just arrived. Can an upgrade version be installed as a separate application, or will it automatically upgrade (overwrite) the CS5 version to 5.5?

       

      Thanks!

       

      P.S. To forum administrators, it would be helpful if links opened in a new window.

        • 1. Re: Regarding the CS5.5 Upgrade
          Colin Brougham Community Member

          It's separate. Install without fear.

           

          P.S. To forum administrators, it would be helpful if links opened in a new window.

           

          I don't think this should be the default; an easy way to deal with this is to hold the Control key and click the link. At least in Firefox, this opens in a new tab.

          • 2. Re: Regarding the CS5.5 Upgrade
            Bill Hunt CommunityMVP

            Both versions can co-exit well, and having the "old friend" handy is often a booty-saver, if a client gets in a rush.

             

            Adobe programs are good in this respect, as there is seldom ANY overwriting, though one might need to tweak File Associations in the OS, depending on what they want to happen automatically. This can get a bit convoluted with multiple suites.

             

            Good luck,

             

            Hunt

            • 3. Re: Regarding the CS5.5 Upgrade
              Todd_Kopriva Adobe Employee

              I have CS4, CS5, and CS5.5 versions of applications on the same machine. This is normal and expected. CS5.5 will not overwrite or impair CS5.

              • 4. Re: Regarding the CS5.5 Upgrade
                davidbeisner2010 Community Member

                the_wine_snob wrote:

                 

                Both versions can co-exit well,

                Nice Freudian slip there, especially for those users who experience frequent crashes!

                • 5. Re: Regarding the CS5.5 Upgrade
                  Ann Bens CommunityMVP

                  The are two seperate programs.

                  I do find CS5 projects imported into CS5.5 dont work that well.

                  New project no problems with the same footage (hdv-mpeg and GoProHD-mp4)

                  Open link while holding Ctrl.

                  • 6. Re: Regarding the CS5.5 Upgrade
                    Bill Hunt CommunityMVP

                    Good catch! That is what I get for trying to multi-task...

                     

                    Good luck,

                     

                    Hunt

                    • 7. Re: Regarding the CS5.5 Upgrade
                      japeh123 Community Member

                      Deleted

                       

                      Message was edited by: japeh123 after getting "unexpected error" message

                      • 8. Re: Regarding the CS5.5 Upgrade
                        JSS1138 CommunityMVP

                        I don't think this should be the default

                         

                        I do.  DVXuser works that way.  It's nice to clink on a link and know for certain your pervious page remains open in it's own tab, rather than having to back track to see it again.

                         

                        Forum links opening in a new tab by default is a nice improvement, I say.

                        • 9. Re: Regarding the CS5.5 Upgrade
                          japeh123 Community Member

                          deleted

                           

                          .

                           

                          Message was edited by: japeh123 after getting another "unexpected error" message

                          • 10. Re: Regarding the CS5.5 Upgrade
                            japeh123 Community Member

                            After saving my money to buy a new PC to run the 64 bit applications, I finally upgraded to Production Premium CS5 in late March.

                             

                            I was delighted to learn that I was eligible for a free upgrade to CS5.5. I replied to Adobe email and put in a request and duly received a confirmation.

                            The message said: "don't call us, the upgrade will automatically ship when available".

                             

                            I have not yet received my complimentary upgrade. Have I been forgotten?

                             

                            I can understand that Adobe is shipping "paid for" orders first.

                             

                            Do you know if anyone has received a complimentary upgrade to Production Premium CS5.5 yet?

                             

                            .

                             

                            Message was edited by: japeh123 for the third time.

                            • 11. Re: Regarding the CS5.5 Upgrade
                              Jay Gladwell Community Member

                              Thanks to all who provided answers--much appreciated!

                               

                              I presume I have to reinstall all plugins, unless there is way of migrating them from 5 to 5.5...?

                              • 12. Re: Regarding the CS5.5 Upgrade
                                Colin Brougham Community Member

                                Some plug-in installers need to be updated to recognize the CS5.5 folder, but for the most part, I think all the plug-ins work. You can copy everything in your C:\Program Files\Adobe\Common\Plug-ins\CS5\MediaCore folder to C:\Program Files\Adobe\Common\Plug-ins\CS5.5\MediaCore and they'll appear in the UI.

                                 

                                (Adapt the path where necessary for Mac.)

                                • 13. Re: Regarding the CS5.5 Upgrade
                                  Jay Gladwell Community Member

                                  Thank you, Colin.

                                  • 14. Re: Regarding the CS5.5 Upgrade
                                    movado242

                                    you will have to call Adobe.  They will ask u to send a copy of your receipt..it took me about 10-15 minutes on the phne with them after they got the receipt

                                    • 15. Re: Regarding the CS5.5 Upgrade
                                      movado242 Community Member

                                      you will have to call Adobe.  They will ask u to send a copy of your receipt..it took me about 10-15 minutes on the phne with them after they got the receipt

                                      • 16. Re: Regarding the CS5.5 Upgrade
                                        JKad Community Member

                                        I "applied" for the upgrade on 4/14 but didn't get a response from Adobe.  I made a mistake and called the customer service line.  What a fiasco.  Anyway, after several calls and hours on the phone, I finally got my 5th approval and an order was placed.  I received 5.5 production premium on 5/10 of this week.

                                         

                                        The upgrade didn't go without a hitch though.  I had about 5 warnings.  The installer said to restart, stop all anti-virus programs and anything in the startup folder folled by a reinstall.  I did that and tried a reinstall; then got more error and warning messages than I did the first time.  Uninstalled; stopped anti-virus, stopped a number of unnecessary processes and tried again.  Got the same warnings.

                                         

                                        This was beginning to really tick me off.  Did some research on the Adobe site.  4 of the 5 error messages had no hits on search.  One did and it turns out that I had a newer Reader active-x than the installer; why didn't it just say that!  The other 4 I have no idea why I have warnings and the warnings don't tell me enough to tell if I have a problem or not.

                                         

                                        I don't think this installer is ready for prime time.  Installing PPrem 5 did not have this problem.

                                         

                                        About having both 5 and 5.5 on the same machine.  When I got CC 5 I already had Photoshop 4 on my machine.  I fully intended to replace it with CS5 but didn't get the option to "replace".  After installing, I un-installed Photoshop 4.  Doing an un-install of Photoshop 4 broke all of my file extension defaults as to what program Win7 would use to open a file depending on the file extension.  There are a lot of file extensions I'm talking about here.  Not an easy task to manually fix.  I ended up uninstalling CS5 and reinstalling to fix this mess.

                                         

                                        It would certainly help if Adobe had some information on how their installer worked.  Not too much to ask I don't think.

                                        • 17. Re: Regarding the CS5.5 Upgrade
                                          P_Forrest Community Member

                                          I've got CS5 and CS5.5 on my PC.  No issues for me at this time.   Premiere Pro CS5.5 seems faster to me.   I'm not sure why.

                                           

                                          Petey