8 Replies Latest reply on May 13, 2011 9:16 AM by rocworx

    Reader crashes when trying to print

      Please help. I have a Macbook Pro running Mac OS X Leopard and a USB 2.0-attached Epson Workforce 500 printer. Every time I attempt to print a PDF file from Adobe Reader ver. 9, Reader crashes and nothing prints.
      I can print other document types, just no PDFs, and the scanner and other printer functions work. I get the standard Mac application error pop-up when Reader crashes. Within Reader, I've tried printing using the printer icon as well as 'File', 'Print'. I've tried re-installing Reader from the Adobe web site twice, and I've reinstalled the latest Epson printer driver twice as well. The printer is brand new, so this is not something that worked at one point and now does not. Epson Tech.
      Support said the problem is not theirs; they indicated that the printer will print whatever is displayed on the computer screen.

      Appreciate any assistance.

      Patrick Llewellyn
        • 1. Re: Reader crashes when trying to print
          Larry G. Schneider Adobe Community Professional & MVP
          Have you tried printing from Preview to see if it is the file or the application?
          • 2. Re: Reader crashes when trying to print
            I have the same problem on a iMac 2.66 Intel Core 2 Duo running OS 10.5.6. Preview prints ok. This is a new problem with no change in printers.<br /><br />Printing from all applications (Word, Firefox, Safari, Preview) to two different printers is ok, EXCEPT printing a pdf document opened in Reader 9.1.0 (or previous 9.0) results in 5 second wait, then Reader 9 crashes. Printer control window never appears. The pdf is in Adobe window Reader window, not browser.<br /><br />My old eMac 1.25 PPC G4 with 10.3.9 using Reader 7.0.8 prints pdfs to both printers.<br /><br />I have re-installed Reader 9.1.0; repaired permissions; re-installed printers.<br /><br />Here is the crash log:<br />Process: AdobeReader 249<br />Path: /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/AdobeReader<br />Identifier: com.adobe.Reader<br />Version: 9.1.0 (9.1.0)<br />Code Type: X86 (Native)<br />Parent Process: launchd 78<br /><br />Date/Time: 2009-03-19 17:36:40.999 -0700<br />OS Version: Mac OS X 10.5.6 (9G55)<br />Report Version: 6<br /><br />Exception Type: EXC_BAD_ACCESS (SIGBUS)<br />Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000<br />Crashed Thread: 0<br /><br />Thread 0 Crashed:<br />0 com.apple.CoreFoundation 0x9504b133 CFStringGetCString + 307<br />1 AdobeAGM 0x7e6a2e6a AGMPrintCarbonPrinterList::PrinterList_OSX::GetDict() + 1722<br />2 AdobeAGM 0x7e6a3be7 PrintSession_Mac_Carbon::CreatePrinterListDict() + 109<br />3 AdobeAGM 0x7e56ab64 _AGMPrintSessionCreatePrinterListDictProc_CreatePrinterListDict(AGMPrintSession*) + 40<br />4 com.adobe.Acrobat.framework 0x8073f9f0 0x7fe4b000 + 9390576<br />5 com.adobe.Acrobat.framework 0x801e6d8f CopiesPagesPDE_Open + 2011953<br />6 com.adobe.Acrobat.framework 0x7fff5a05 CopiesPagesPDE_Prologue + 6009<br />7 com.adobe.Acrobat.framework 0x7fff6b52 CopiesPagesPDE_Prologue + 10438<br />8 com.adobe.Acrobat.framework 0x7fff6eb5 CopiesPagesPDE_Prologue + 11305<br />9 com.adobe.Acrobat.framework 0x7fff6f84 CopiesPagesPDE_Prologue + 11512<br />10 com.adobe.Acrobat.framework 0x801bc289 CopiesPagesPDE_Open + 1837099<br />11 com.adobe.Acrobat.framework 0x80032dbc CopiesPagesPDE_Open + 226142<br />12 ...dobe.AcrobatPlugin.AcroForm 0x7b9d37bf AcroPluginMain + 763895<br />13 com.adobe.Acrobat.framework 0x8019d92f CopiesPagesPDE_Open + 1711825<br />14 com.adobe.Acrobat.framework 0x8019da47 CopiesPagesPDE_Open + 1712105<br />15 com.adobe.Acrobat.framework 0x7ffd5b88 RunAcrobat + 1607800<br />16 com.apple.AppKit 0x948d253b -NSApplication sendAction:to:from: + 112<br />17 com.apple.AppKit 0x9498117c -NSMenu performActionForItemAtIndex: + 493<br />18 com.apple.AppKit 0x94980e81 -NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex: + 220<br />19 com.apple.AppKit 0x9495db5a AppKitMenuEventHandler + 6608<br />20 com.apple.HIToolbox 0x92a17143 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1181<br />21 com.apple.HIToolbox 0x92a1657d SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405<br />22 com.apple.HIToolbox 0x92a32ed2 SendEventToEventTarget + 52<br />23 com.apple.HIToolbox 0x92a6723d SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 411<br />24 com.apple.HIToolbox 0x92a8da8f SendMenuCommandWithContextAndModifiers + 59<br />25 com.apple.HIToolbox 0x92a8da4c SendMenuItemSelectedEvent + 134<br />26 com.apple.HIToolbox 0x92a8d95e FinishMenuSelection(MenuData*, MenuData*, MenuResult*, MenuResult*, unsigned long, unsigned long, unsigned long, unsigned char) + 162<br />27 com.apple.HIToolbox 0x92a6a4ec MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 640<br />28 com.apple.HIToolbox 0x92a69ed7 _HandleMenuSelection2 + 383<br />29 com.apple.HIToolbox 0x92a69d4b _HandleMenuSelection + 53<br />30 com.apple.AppKit 0x9489a50b _NSHandleCarbonMenuEvent + 244<br />31 com.apple.AppKit 0x9480126a _DPSNextEvent + 1918<br />32 com.apple.AppKit 0x94800630 -NSApplication nextEventMatchingMask:untilDate:inMode:dequeue: + 128<br />33 com.apple.AppKit 0x947f966b -NSApplication run + 795<br />34 com.adobe.Acrobat.framework 0x7fe4dd0d RunAcrobat + 2557<br />35 com.adobe.Acrobat.framework 0x7fe4d44e RunAcrobat + 318<br />36 com.adobe.Reader 0x00002e8b start + 2371<br />37 com.adobe.Reader 0x0000264a start + 258<br />38 com.adobe.Reader 0x00002571 start + 41<br /><br />Thread 1:<br />0 libSystem.B.dylib 0x93de83ae __semwait_signal + 10<br />1 libSystem.B.dylib 0x93e12d0d pthread_cond_wait$UNIX2003 + 73<br />2 ...ple.CoreServices.CarbonCore 0x9267eecf TSWaitOnCondition + 126<br />3 ...ple.CoreServices.CarbonCore 0x9265dda6 TSWaitOnConditionTimedRelative + 202<br />4 ...ple.CoreServices.CarbonCore 0x9267eb4c MPWaitOnQueue + 208<br />5 AdobeACE 0x7fbb1179 ACEMPThread::Task() + 133<br />6 AdobeACE 0x7fbb10ed TaskGlue + 17<br />7 ...ple.CoreServices.CarbonCore 0x9267d0a3 PrivateMPEntryPoint + 56<br />8 libSystem.B.dylib 0x93e12095 _pthread_start + 321<br />9 libSystem.B.dylib 0x93e11f52 thread_start + 34<br /><br />Thread 2:<br />0 libSystem.B.dylib 0x93de120e semaphore_wait_signal_trap + 10<br />1 libSystem.B.dylib 0x93e13206 _pthread_cond_wait + 1267<br />2 libSystem.B.dylib 0x93e58539 pthread_cond_wait + 48<br />3 AdobeAGM 0x7e4f14c4 pthread_condition_base::Wait(pthread_scoped_lock_base&) + 26<br />4 AdobeAGM 0x7e4f141d AGMMessageQueueImpl::Pull() + 65<br />5 AdobeAGM 0x7e8e2c30 AGMWorkQueueTask::operator()() + 84<br />6 AdobeAGM 0x7e8e3ebb boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 75<br />7 AdobeAGM 0x7e4f12e1 thread_proxy + 45<br />8 libSystem.B.dylib 0x93e12095 _pthread_start + 321<br />9 libSystem.B.dylib 0x93e11f52 thread_start + 34<br /><br />Thread 3:<br />0 libSystem.B.dylib 0x93e11906 kevent + 10<br />1 com.adobe.Acrobat.framework 0x80455533 CopiesPagesPDE_Open + 4561621<br />2 libSystem.B.dylib 0x93e12095 _pthread_start + 321<br />3 libSystem.B.dylib 0x93e11f52 thread_start + 34<br /><br />Thread 4:<br />0 libSystem.B.dylib 0x93de1226 semaphore_timedwait_signal_trap + 10<br />1 libSystem.B.dylib 0x93e131ef _pthread_cond_wait + 1244<br />2 libSystem.B.dylib 0x93e14a73 pthread_cond_timedwait_relative_np + 47<br />3 com.apple.Foundation 0x939e375c -NSCondition waitUntilDate: + 236<br />4 com.apple.Foundation 0x939e3570 -NSConditionLock lockWhenCondition:beforeDate: + 144<br />5 com.apple.Foundation 0x939e34d5 -NSConditionLock lockWhenCondition: + 69<br />6 com.apple.AppKit 0x94866d90 -NSUIHeartBeat _heartBeatThread: + 753<br />7 com.apple.Foundation 0x9399d7ed -NSThread main + 45<br />8 com.apple.Foundation 0x9399d394 __NSThread__main__ + 308<br />9 libSystem.B.dylib 0x93e12095 _pthread_start + 321<br />10 libSystem.B.dylib 0x93e11f52 thread_start + 34<br /><br />Thread 0 crashed with X86 Thread State (32-bit):<br />eax: 0x00000000 ebx: 0x9504b011 ecx: 0x00000100 edx: 0x00000007<br />edi: 0xbfffdf0c esi: 0xbfffe094 ebp: 0xbfffdc98 esp: 0xbfffdc30<br />ss: 0x0000001f efl: 0x00010283 eip: 0x9504b133 cs: 0x00000017<br />ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037<br />cr2: 0x00000000<br /><br />Binary Images:<br />0x1000 - 0x2fff +com.adobe.Reader 9.1.0 (9.1.0) <70440ebbd7ac47bf9fa4fa72de041945> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/AdobeReader<br />0x12000 - 0x13fff +com.adobe.eulaframework ??? (1.0) <151f6e39a9cc48f1aaf03979449958e3> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Frameworks/EULA.framework/Versions/A/EULA<br />0xb6000 - 0xc0fff +com.unsanity.smartcrashreports Smart Crash Reports version 1.5b3 (1.5b3) <7e3e7d42bb626d09e2620140ba963851> /Library/InputManagers/Smart Crash Reports/Smart Crash Reports.bundle/Contents/MacOS/Smart Crash Reports<br />0x7be000 - 0x7bffe1 com.apple.textencoding.unicode 2.2 (2.2) <6566f38ef8ee61fab9aaecfb6a81f208> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings<br />0x16178000 - 0x16199ff7 +com.adobe.BIBUtils AdobeBIBUtils 1.1.01 (1.1.01) /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Frameworks/AdobeBIBUtils.framework/AdobeBIBUtils<br />0x161d3000 - 0x16229feb +com.adobe.AcroSQLite AcroSQLite (1.0.0) <3af6f088393f4fb5a55ce66a3bfceb2c> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Frameworks/AcroSQLite.framework/AcroSQLite<br />0x16ec7000 - 0x170bffff com.apple.RawCamera.bundle 2.0.13 (435) <083354ccec68bf7c
            • 3. Re: Reader crashes when trying to print
              try67 MVP & Adobe Community Professional
              It sounds like a driver problem... Do you have access to any other printers? If so, try to print using those and see if that works.

              This doesn't really help you, but Epson Tech Support sound like they don't know what they're talking about. "The printer will print whatever is on the screen"? Hardly. The printer will print files that are sent to it, provided they are encoded correctly by the driver.
              • 4. Re: Reader crashes when trying to print
                Same here, except with Acrobat Pro 8.x.x... running OS X 10.4.11 on Powermac G5 tower 1.6 GHz, 2GB RAM

                Problem: Acrobat Pro can't print. I can look at PDFs and even manage Print Setup, but as soon as I click File > Print... Acrobat quits on me. Very frustrating.

                Problem exists with Acrobat Pro 8.0.0, 8.1.0, 8.1.1, 8.1.2, 8.1.3, 8.1.4. I had just upgraded to 8.1.4 when the problem began...but even after reinstalling to 8.0.0, it still won't print.

                I've tried the following:

                1) repairing disk permissions -- did not fix problem
                2) reinstalled Acrobat Pro 8.0.0 from DVD -- did not fix problem
                3) ran Acrobat updates up to 8.1.3 (last known working version) -- did not fix problem

                I am going to try Disk Warrior next, but otherwise I'm out of ideas. I CAN print from other applications, such as Safari, Firefox, Mail, Preview, Photoshop, Pages, Numbers, etc. Just CAN'T PRINT in Acrobat Pro (and presumably reader).

                Hopefully someone has a fix soon. Can't stay out of production for long. I do know that there was some serious security flaws the past 2 weeks in Acrobat (reader and pro) that allowed some sort of virus (presumably for Windows only) that could be carried and delivered and installed via a PDF file. I believe 8.1.4 was supposed to fix this issue.

                Brian Hernandez
                Designer and IT at 1-2-3 Printing
                • 5. Re: Reader crashes when trying to print
                  Philip Levy Adobe Employee

                  I can't reproduce the problem but from the information (avidreader) posted, it looks like the problem occurs creating the list of printers before you actually get to select one and print.  Perhaps some other printer is visible to the machine and has some characteristic that Acrobat or some other component is choking on.  You might try changing the default printer, or removing other printers or disconnecting from the network to see if you can get past that point and isolate the printer it doesn't like.  Of course, this is speculative so the problem could be elsewhere.  Worth a try, though.

                  • 6. Re: Reader crashes when trying to print

                    i know im bringing back an old dead thread, but i have been having this problem for weeks now and just got to the point when using a differ computer was too annoying.


                    long story short, the guy above me is a GOD. i am on a windows 7 computer and had this problem. I read this thread, removed all my printers in the device panel, re-added the one i was trying to use (my default) and tried once more. it worked like a charm. no hang-ups no delays. right to print window and onto paper.


                    someone give that guy a cookie and close this thread.

                    • 7. Re: Reader crashes when trying to print

                      I get the same crashing problem with my MBP, but when I tried printing from Preview.app it works!

                      • 8. Re: Reader crashes when trying to print

                        As it is a pain for me to remove all my printers (one at home, four at work, and one at my parents house), I looked into possible other solutions.  The only thing I can get to work is saving the PDF out as a .jpg.  The document prints fine once in the picture viewer.


                        I am working on a Macbook Pro with Acrobat 8 (latest update)