17 Replies Latest reply on Mar 7, 2012 2:18 PM by sandrabilokonsky

    CS5 Install Problems

    pixotic Level 1

      I'm a Vista user and I purchased CS 5 Premium Suite from the store and attempted to install it yesterday.  The install froze part way through, so I uninstalled everything and decided to install the items I needed one at a time, starting with Photoshop and Illustrator.  Both installed just fine, or so I thought- I went to start them up and was immediatly taken to the license agreement.  I agreed to it, and I am prompted to put in my serial number.  I did, it was accepted, then- I get sent right back to the license agreement- over, and over, and over again.

       

      I have tried uninstalling and reinstalling.  Called support, changed some things in the registry, installed on a different user account.

      They couldn't do anything for me and suggested I try installing it on another computer.  What good can that do me?  If I can't use it on my machine- it does me no good.

       

      Am I alone with this problem, or are other experiencing the same error?  Any solutions?