Hello! I'm new to this discussion board and am hopeful that someone will jump in to help me. I have RoboHelp 9 installed on a Windows 7 64-bit laptop. I am unable to create a new project or view the properties of an existing one. Any ideas you can offer are appreciated. THANKS!
Hi! When I start RH9, I get the splash screen. From which, I click the Create New Blank Project and receive a "Unable to create new project message." I receive the same message after I enter RH9 and try to create a new project from the File > New menu. As an added in convenience, I am unable to view the properties of a project, topic, etc in an existing project file. Hope this helps.
This sounds suspiciously like a permissions issue - are you running as a local admin on your machine? Are the projects located on your local c:\ drive? Best practices is to keep the project paths short - like c:\projects\projectname\.
I appreciate the suggestion. I will try to shorten my path. As for the local admin rights, I have those, but I'm experiencing what I consider weirdness (though may just be normal Windows 7 behavior). My user account is included in the Local Admins group. When my computer needs to perform an Admin function, I'm prompted to confirm that I intended the action.
Starting with Vista, just being a local admin didn't get you full rights to your own c:\ drive (unlike back in the XP days); you had to give yourself permission to do anything in c:\ - this is probably the same thing happening in Win7. Try right-clicking on your c:\ drive and look at the security settings.
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