HTML code issues

Report · May 19, 2011

I have a topic that was once stable

, but now at one point in the top

ic the style is correct. But in another area, the style will not take and the HTM

L code inserts etc., etc. Here is an example if you look at the H

2 head:

<?xml version="1.0" encoding="utf-8" ?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<meta name="template" content="NERC.htt" />
<meta name="generator" content="Adobe RoboHelp 8" />
<title>Revoking PI User Access</title>
<link rel="StyleSheet" href="..\default.css" type="text/css" />
</head>

<body>
<?rh-script_start ?><script src="../ehlpdhtm.js" type="text/javascript"
 language="JavaScript1.2"></script><?rh-script_end ?>
<?rh-placeholder type="header" ?>
<h1>Revoking PI User Access</h1>
Access for both a PI user and a SCADAView user can be revoked if a Mantis
ticket requesting removal from IT AccessRequest exists. For Mantis tickets,
make sure that a Real Time Systems User ID Add-Changed-Remove
form completed by the user’s E4 manager is attached to the ticket. If
not, contact the requestor.
In order to remove access, you must search for the user name in both
the old and new databases:
<ul type="disc">
<li class="BulletedList">For instructions on revoking a user's access
in the old database, <a href="#Removing_Access_Old_DB">click here</a>.</li>
<li class="BulletedList">For instructions on revoking a user's access
in the new Active Directory database, <a href="#Removing_Access_New_DB">click
here</a>.</li>
</ul>
After revoking a PI user's access, you also need to remove the user's
name from the Outlook Address Book. For instructions, <a href="#Removing_User_Outlook_Group">click
here.</a>
<h2>Removing a user's access in the old database<a name="Removing_Access_Old_DB"></a></h2>
<ol>
<li class="NumberedList">Go to the SCADA
website at <a href="http://scada/" style="font-size: 10pt;">HTTP://SCADA</a>.</li>
<li class="NumberedList">When the SCADA &
Distribution Automation home page displays, under PI
Historian, click User Maintenance
(circled in red). <a class="dropspot" href="javascript:TextPopup(this)"
 id="a5">Click to view</a>.
<div class="droptext" id="POPUP134020538" style="display: none;">
<img src="../PI_Historian.jpg" alt="" style="border-left-style: Solid;
 border-left-width: 2px; border-right-style: Solid; border-right-width: 2px;
 border-top-style: Solid; border-top-width: 2px; border-bottom-style: Solid;
 border-bottom-width: 2px;" width="194" height="109" border="2" />
</div></li>
<li class="NumberedList">When the SCADA System Logon screen displays,
perform the following:</li>
</ol>
<ol start="1">
<li class="NumberedList2">For User Id,
enter your PI user id.</li>
<li class="NumberedList2">For Password,enter
your PI password.</li>
<li class="NumberedList2">For Select Group,
click PRG from the dropdown list.</li>
<li class="NumberedList2">Click <img src="../ButtonSubmit.JPG" alt=""
 style="border: none;" width="61"
 height="25" border="0" />.</li>
</ol>
 Result: The User Administration screen displays the user's information. <a class="dropspot"
href="javascript:TextPopup(this)" id="a2">Click to view</a>.
<div class="droptext" id="POPUP133400192" style="display: none;">
<img src="../UAdminKUSBJX.jpg" alt="" style="border: none;" width="456"
 height="368" border="0" />
</div>
<ol start="4" type="1">
<li class="NumberedList">If the user id
is recognized, but PI access must be removed while keeping SCADAView.</li>
<li class="NumberedList">If the user id is recognized, but PI access
must be removed while keeping SCADAView
access, uncheck the PI Access checkbox and click
<img src="../ButtonModify.JPG" alt="" style="border: none;"
 width="63" height="25" border="0" />. </li>
</ol>
 Result:  If
the PI-only access removal is successful you should see this message (circled
in red).
<ul type="disc">
<ol start="6" type="1">
<li class="NumberedList"> </li>
<li class="NumberedList">If both SCADAView and PI Access must be
 removed, click <img src="../ButtonDelete.JPG" alt="" style="border: none;"
 width="63" height="24" border="0" />.</li>
 Result: If both SCADAView and PI access removal is successful
 you should see the following message (circled in red). <a class="dropspot"
 href="javascript:TextPopup(this)" id="a4">Click to view.</a>
<div class="droptext" id="POPUP133037650" style="display: none;">
 <img src="../UAdminDeleted.jpg" alt="" style="border: none;"
 width="466" height="409" border="0" />
</div>
 NOTE:
  The User ID is the person’s
 LAN user id. This removes the user id from the GLOBE_USER table.
<h2>Removing a user's access
 in the new database (Windows Active Directory)<a name="Removing_Access_New_DB"></a></h2>
<ol type="1">
 <li class="NumberedList">Remote
 desktop to either server: cccs-pifig01
 or lc3s-pifig01.</li>
 <li class="NumberedList">Double-click
 the Energy PI Users Group.</li>
 <li class="NumberedList">When
 the Energy PI Users Properties
 dialog displays,
 select the Members
 tab. See below.</li>
</ol>
<img
 src="../Remove_NewDB.jpg" alt="" style="border: none;" width="963"
 height="642" border="0" />
<ol start="4" type="1">
 <li class="NumberedList">Select
 the LAN user name on the screen and click <img src="../ButtonRemove.jpg"
 alt="" style="border: none;"
 width="75"
 height="24"
 border="0" />.
 </li>
</ol>
 Result: The user is removed
 from the PI access Active Directory user database.
<h2>Removing a user's name from
 Outlook<a name="Removing_User_Outlook_Group"></a> </h2>
This
 procedure involves removing the newly deleted user from the T&D PI Users
 group in the Outlook Address Book.
<ol start="1" type="1">
 <li class="NumberedList">Open
 the address book in Outlook.</li>
 <li class="NumberedList">Locate
 and delete the user’s name from the T&D
 PI Users group.</li>
 <li class="NumberedList">Complete
 the Mantis ticket.</li>
 <li class="NumberedList">If
 the user is on the Terminated Employees list, enter the employee’s
 user id in the PI Access column and highlight the entire row
 with an orange background color.</li>
</ol>
 
<?rh-placeholder type="footer" ?>
</ol>
</ul>
<?rh-placeholder type="footer" ?>
<?rh-script_start ?><script type="text/javascript" language="JavaScript1.2">//<![CDATA[
if( typeof( TextPopupInit ) != 'function' ) TextPopupInit = new Function();
TextPopupInit('a5', 'POPUP134020538');
TextPopupInit('a2', 'POPUP133400192');
TextPopupInit('a4', 'POPUP133037650');
//]]></script><?rh-script_end ?>
</body>
</html>

I am exhausted from deleting specific HTML code to make the content work. Plus there seems to be an issue with the margins moving around. Can someone help me with this HTLM code nightmare? Other than deleting it all and inputting the text again? This is the only topic in my project in which this has occurred.

Report · May 19, 2011

Hi there

While it may seem laborious to re-create a topic, it's actually pretty simple. Here is how I might approach it.

From the editor, copy the content to your clipboard.
Open an instance of Windows Notepad, then paste the content in.
Delete all the code from the topic so it's nice and clean.
Copy the content from Windows Notepad back to your clipboard.
Paste the content back into the topic and re-create any headings, links, popups or whatever.

The thing is, sometimes it's like chasing ghosts. RoboHelp may be munging or gagging on some code. The side trip to Notepad should clear any code issues as that will strip away underlying code.

Hopefully this helps a bit... Rick

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Report · May 19, 2011

Hi Rick,

well your email makes me feel better, that I am not at fault for something I

did, that this happens at times because of RH having a seizure!!

Thank you so much,

Gloria

Report · May 20, 2011

Hi Gloria,

is it an imported document? and if possible can you describe the way of creating topics (is it created using any different third party editer or imported ) and when does RH sezes?

Ashish

Report · May 20, 2011

Hello Ashish,

no it's not an imported document; I created all of the topics in RH.

I received this solution, or resolution, to the problem. I was advised to do

the following:

While it may seem laborious to re-create a topic, it's actually pretty

simple. Here is how I might approach it.

1. From the editor, copy the content to your clipboard.

2. Open an instance of Windows Notepad, then paste the content in.

3. Delete all the code from the topic so it's nice and clean.

4. Copy the content from Windows Notepad back to your clipboard.

5. Paste the content back into the topic and re-create any headings, links,

popups or whatever.

The thing is, sometimes it's like chasing ghosts. RoboHelp may be munging or

gagging on some code. The side trip to Notepad should clear any code issues

as that will strip away underlying code.

What do you think? do you agree? Or would you approach differently?

Thanks,

Gloria

Report · May 22, 2011

Hi Gloria,

Its not possible to talk about a solution until you know the issue which caused it. the question is the HTML cannot get reorganize in RoboHelp if it is not edited exclusively - by this I mean if you bring in all the content through RoboHelp UI then RoboHelp will not change HTML by itself, until you manually change the html code.

you should try to find out the cause of the seizure (by which I think you mean hang), It could be that you are using any version control and it failed to checkout/checkin one or more project files, It might be that .cpd file got corrupted in that case you can try deleting the .cpd file after closing the project and it will get recreated by RoboHelp on next Open project, or it is possible that some of your shared resources might be missing/moved because of which RoboHelp hangs then in such case you should replace/remove these resources.

You should not be working on the project over network (i.e. the Project should be on the local drive).

Are you using CBTs and UDVs or your topics are too large (and thus processing of these topics seizes RoboHelp)

by any means deleting random HTML code of any topic might actually make the HTML invalid and cause more crashes or hangs.

I have listed down almost all the reason..

one way is to remove topics and find out the culprit topics which causes the hang and if you find one you can share it with me at ashishchandra.gupta@gmail.com and I might find the cause of RH hang by inspecting that

Hope this helps

Ashish

.

Adobe Community

HTML code issues