8 Replies Latest reply: Feb 23, 2012 2:11 PM by jmm923 RSS

    Manual Sort of a Collection Stopped Working Bridge CS4 Windows

    Snowman's Screen

      I've had CS4 for a coulple years.  I've always been able to open a collection, choose manual sort from the drop down, drag/drop photos around to the order I like, leave the collection, return to the collection and see that my sort order was preserved.  Now, anytime I leave the collection to go to a different collection or to a folder the manual sort order is lost when I return to the collection. I have Windows Vista. I've tried to uninstall and reinstall CS4.  CS4 had the latest updates at the time the issue started.  The only thing I can think of is that maybe an automatic Windows update broke it.  Thoughts?

        • 1. Re: Manual Sort of a Collection Stopped Working Bridge CS4 Windows
          Br QE Adobe Employee

          Hi,

           

          Could you please try this:

          Open Bridge, and open an Explorer and browse to [osdisk]:\Users\[username]\AppData\Roaming\Adobe\Bridge CS6\UserSort, let the two windows show out.

           

          Change the sorting manually in one collection, check whether a file UserSort *.xml in Explorer is updated (Date modified value is changed)? And when you navigate out the folder, any change to that file?

           

           

          Thanks,

          Bridge QE

          Fran

          • 2. Re: Manual Sort of a Collection Stopped Working Bridge CS4 Windows
            Snowman's Screen Community Member

            Thank you for trying to assist.  This is very important to me.  I've actually stopped using CS4 until this is resolved.  Here is what I found:

             

            I had to show hidden files in the folder.  When I reached the folder there are 130 user sort files.  The last one UserSort128.xml was created on 5/17/11.  When I manually sort a single photo by moving it in a collection two new files UserSort129.xml and UserSort130.xml are immeditely created. However, the sort order is not preserved.

             

             

            I'm not sure if its relevant but I checked the folder where the picture I moved is located and that folder does not contain a BridgeSort file.

             

            Please provide next steps.

             

            Thank you,

            Scott

            • 3. Re: Manual Sort of a Collection Stopped Working Bridge CS4 Windows
              Br QE Adobe Employee

              Hi Scott,

               

              The sorting in a collection will not create a BridgeSort file in the real folder of the files. The sorting in a collection is recorded in the UserSort*.xml.  In my test, when changing file sorting in a collection, a UserSort*.xml will be created(if it does not exist before). When you exit Bridge, the UserSort*.xml should still be there and last modified time should keep as the final time you adjusted the sorting in the collection.

              Could you please check whether the UserSort129.xml and UserSort130.xml keep there after you quit Bridge?

               

              Thanks,

              Bridge QE

              Fran

              • 4. Re: Manual Sort of a Collection Stopped Working Bridge CS4 Windows
                Snowman's Screen Community Member

                Yes.  I closed bridge and turned off the computer.  When I return the files are still there.

                • 5. Re: Manual Sort of a Collection Stopped Working Bridge CS4 Windows
                  Snowman's Screen Community Member

                  Hello.  Any other ideas?

                   

                  Thank you,

                  Scott

                  • 6. Re: Manual Sort of a Collection Stopped Working Bridge CS4 Windows
                    Curt Y Community Member

                    If you do the same operation with a folder will the manual sort stay?

                     

                    I am using CS5 and it does.  Don't use collections so can say about those.

                     

                    In general if if worked before and it does not now, and you have not made any hardware or software changes, I would reset the preferences.  Hold down the Ctrl key and click on Bridge start icon.  You will get a reset window with 3 options.

                     

                    Uninstalling and reinstalling Bridge will not affect this file.

                    • 7. Re: Manual Sort of a Collection Stopped Working Bridge CS4 Windows
                      Snowman's Screen Community Member

                      It seems that its started working again after a few weeks of being broken.  I had not yet tried resetting the settings as suggested.  However, I did go to a folder and try manual sorting.  It worked.  Then I tried it with collections and it worked.  So either it fixed iteself sooner for some other reason (e.g., I installed an adobe flash update this morning), or possibly using manually sort in folders fixed it.  Impossible to say.  What I should have done was confirmed that it was still broken before I tried your suggestions.  In any case thank you for your help.  I'm so glad its fixed.  I just hope it stays that way.

                      • 8. Re: Manual Sort of a Collection Stopped Working Bridge CS4 Windows
                        jmm923 Community Member

                        Hi, I've been having the same problems for several months on and off and could not find anything on exactly how to fix this -- extremely frustrating, as I use collections on a regular basis for our business.  It's very time consuming to rearrange 100+ photos each time.  But what I find helpful is to create a "contact sheet" of the collection, so that I can put them back in the same order.  I know that's not a fix, but it helps.

                         

                        Anyway, I wanted to share my discovery from today...

                         

                        So the other day I created some collections and everything was working fine, but today I opened up the collection and yep, the same thing happened.  This time instead of going ahead and manually rearranging the photos, I decided to try the Manual Sort -- of course it didn't work, but when I tried it a second time, it worked.  I went into another collection and tried the same thing... it worked.  Then I went back to the original collection and it was all out of order again, so I tried the double sort technique and IT WORKED AGAIN!!!

                         

                        So the answer is 2x in a row!!!  I don't know if this is a fluke, but thought I'd share and maybe help someone else.

                         

                        Your last post indicated that your collections were manually sorting again -- but my guess is that it didn't last:)

                         

                        Using Mac version in case that matters...